Holiday Inn Express & Suites Bonham by IHG

Reviews

• HH

  Hollie Hendersin

  Nov 1, 2025
  5.0
  The rooms were exceptionally clean and spacious, and the front desk associate sabrina, was incredibly kind and accommodating. She went above and beyond to assist us with everything we needed, especially since our decision to stay in Bonham was spontaneous and we had arrived completely unprepared. Her warm hospitality made our stay so enjoyable—we will definitely be returning in the future!
• JJ

  JustinOtherGrower

  Sep 16, 2025
  1.0
  I stayed here while passing through. The staff was polite, but the property is in very poor condition. The pool was closed, the gym stinks and the entire building has foul odors. One stairwell smelled like a port-a-potty, the other like spoiled food. The elevator reeked like a horse barn. My room smelled of mold and stale smoke. The air conditioner was the main culprit, blasting a throat-irritating stench every time it turned on and making it impossible to sleep. I removed the AC cover and discovered years of neglect, it was covered in mold and mildew. See photos. It’s astonishing. The bathroom was no better, after using the shower I felt like I needed another shower. The toilet is loose from the floor, and cracked tiles everywhere because the floor is rotten and soft, The shelves in the shower were falling off, a moldy shower curtain, and hair in the toilet when I arrived, topped off with stained bath towels. The breakfast was extremely low-quality; Powdered eggs, and microwaved food from bags and cans. Trucks with loud exhaust racing around all night long in the intersection out front, made things even worse. I image that anyone who leaves a good review of this place has no frame of reference, and Management’s canned responses to other bad reviews don’t inspire confidence that any improvements will be made, despite them proclaiming they are making renovations. I cannot recommend this place and won’t be staying again.
• TW

  The Destroyer Of Worlds

  Sep 2, 2025
  5.0
  Best Hotel I have stayed in in years! Yes they are doing renovations, and the pool is closed because of it. I see all the reviews complaining about the renovations but you got to realize a business still has to run to make the money to pay for renovations. And they have done everything possible to make sure the renovations don't negatively impact either guests stay. And if you want to know if the pool is open or closed call and ask. They are super helpful! The staff was very friendly and helpful. The breakfast is absolutely delicious! And the rooms! Clean,comfy and everything works! The bathroom to fantastic as well! Clean shower, the soaps smell great, spotless towels, and I love the mirror. We stayed a little over a week and they were absolutely fantastic! Thank you all for a wonderful stay!
• JW

  Julia White

  Sep 2, 2025
  5.0
  Absolutely amazing stay! Rooms are great, clean, and comfy. And their soap and shampoo smell fantastic. The breakfast is delicious! The cinnamon rolls the the best, always soft and warm. And the staff is so friendly made our trip even more enjoyable. Thank you all for a fantastic stay!
• KD

  Kaitlyn Losch Dodd

  Aug 28, 2025
  5.0
  clean rooms, comfortable beds. very good breakfast, they have a variety of options every day. very kind and respectful staff, everyone there is always helpful and resolves an issue with no issues.

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