Business Details
About
Hotel
Located in Big Spring,TX, the Best Western Palace Inn & Suites is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Hours
Reviews
3.7
407 reviews
5 stars
165
4 stars
113
3 stars
43
2 stars
31
1 star
55
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being described as rude and unhelpful, particularly in handling complaints and refunds.
Cleanliness Issues
Several customers reported cleanliness problems, including dirty rooms, unclean bedding, and maintenance issues that were not addressed.
Facilities and Amenities
Guests expressed dissatisfaction with broken facilities, such as elevators and hot tubs, and noted that breakfast options were limited and often unappetizing.
Comfort and Quality
While some guests found the beds comfortable, many others complained about hard beds and noise disturbances, impacting their overall comfort during stays.
Management and Accountability
There were multiple mentions of management being unresponsive or dismissive regarding guest concerns, leading to frustration among customers.
- MGMona GilesNov 11, 20255.0Nice rooms
- JPJustin PierceOct 28, 20251.0Worst Customer Service Worst beds Bad breakfast Very VERY disrespectful staff Staff would not allow me to speak to a manager or a GM. Will never use Best Western again because of this location in BiG Springs Texas due to the me attitude of Vicky Patel and Briana Was woke. Up at 3am and they did not want to be accountable. Not hot water,
- CBConnie BoothOct 25, 20254.0Really good. However, they are doing some repairs and upgrades.
- ASA SOct 23, 20251.0I would not stay here again. We arrived at 9pm after traveling a long time ready to shower and rest but when we checked in they said they had no running water and we agreed to stay because they assured us it would come on by latest 11 pm. We checked on and there was still no water and I did asked for a partial refund but they said the manager would call and ofcourse they never did. Completely unacceptable to not have running water when we have small children with us. They also did not have the courtesy to make it up to guest and people prior to us have the water shut off since 2 pm. Also because of the dirty smell of the blankets you could tell they don’t switch them out unless they visibly look dirty.
- JRJustA RegularGuyOct 23, 20251.0⭐ 1/5 – Would give zero if possible Stayed October 17–20 (2025). Checked in at 6 PM to find there was no running water in any rooms. Staff promised it would be fixed by 10 PM — it never was. I checked out the next morning (Oct 18) due to the same issue. I booked through a third party and spent three days chasing both the hotel and Super.com for a refund. The hotel claimed it couldn’t issue one without third-party approval — which isn’t true. I’ve booked through third-party sites for years; hotels can cancel and refund from their end anytime. After a week of runarounds, I even left work early and drove an hour to speak with the general manager in person in which he was reading his email to 3rd party out loud which end up being a lie also. Rooms here cost over $100 a night, but the service and accountability were worse than a budget motel. The first-shift manager also gave me attitude and hung up on me when I asked about the refund on Oct 21. Travelers beware: this hotel will take your money even when they fail to deliver basic utilities.
Frequently Asked Questions About Best Western Palace Inn & Suites
What are the check-in and check-out hours at Best Western Palace Inn & Suites?
The Best Western Palace Inn & Suites is open 24 hours daily, allowing flexible check-in and check-out times.
Is free Wi-Fi available at Best Western Palace Inn & Suites?
Yes, free Wi-Fi is available throughout the hotel for guests to use in their rooms and the business center.
Where is Best Western Palace Inn & Suites located?
It is located at 915 LAMESA HWY, Big Spring, TX 79720, USA.
Which hotel brand does Best Western Palace Inn & Suites belong to?
It is part of the Best Western brand of hotels.
Does Best Western Palace Inn & Suites offer any special promotions?
Yes, if you stay 2 nights, you receive a $50 Best Western Gift Card as a special offer.
How can I contact Best Western Palace Inn & Suites?
You can call them at +1 432-264-1500 or fax at +1 432-264-1528.
Where can I find more information or book a room at Best Western Palace Inn & Suites online?
You can visit their website at https://www.bestwestern.com/en_US/book/hotel-rooms.44621.html?iata=00171890&ssob=BLBWI0003G&cid=BLBWI0003G:yext:website:44621 for booking and information.
What nearby hotels can I consider if Best Western Palace Inn & Suites is full?
Baymont by Wyndham Big Spring is a nearby hotel option in the area.
Are there any nearby restaurants where I can enjoy local cuisine near Best Western Palace Inn & Suites?
Yes, El Sazon is a nearby Mexican and Spanish restaurant you can visit before or after your stay.
How might I get around the area when staying at Best Western Palace Inn & Suites?
While specific transit stations are not listed, choosing Best Western Palace Inn & Suites puts you close to multiple hotels and restaurants, making it convenient to explore Big Spring, TX by car or local transport options.