Business Details
About
HotelBest Western
Located in Big Spring,TX, the Best Western Palace Inn & Suites is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Hours
Reviews
3.7
411 reviews
5 stars
168
4 stars
113
3 stars
43
2 stars
31
1 star
56
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Feedback on staff is mixed; while some guests praised the friendly and helpful service, others reported rude and unprofessional behavior.
Cleanliness Issues
Several reviews highlighted cleanliness problems, including dirty rooms and unclean common areas, with some guests finding mold and pests.
Maintenance Problems
Guests frequently mentioned ongoing maintenance issues, such as broken elevators, non-functioning hot tubs, and inadequate room repairs.
Customer Service
Many customers expressed frustration with customer service, particularly regarding refunds, communication, and handling of complaints.
Room Quality
While some guests appreciated the spacious and comfortable rooms, others criticized the outdated decor and lack of basic amenities.
- RTRaQuel Townsend4 days ago5.0The service was great and I needed a room because I was so tired to travel back home and it was too late to be driving 7hr back to Houston.
- BMBeau McCroryDec 2, 20255.0Outstanding staff! Clean rooms and friendly faces.
- PPPrussiaNov 30, 20251.0Staff was very rude to me, didnt even give me same treatment. Im sure its due to where I live. Its very heartbreaking on how they treat us people who arent from near here
- MGMona GilesNov 11, 20255.0Nice rooms
- JPJustin PierceOct 28, 20251.0Worst Customer Service Worst beds Bad breakfast Very VERY disrespectful staff Staff would not allow me to speak to a manager or a GM. Will never use Best Western again because of this location in BiG Springs Texas due to the me attitude of Vicky Patel and Briana Was woke. Up at 3am and they did not want to be accountable. Not hot water,
Frequently Asked Questions About Best Western Palace Inn & Suites
What are the check-in and check-out hours at Best Western Palace Inn & Suites?
The Best Western Palace Inn & Suites is open 24 hours daily, allowing flexible check-in and check-out times.
Is free Wi-Fi available at Best Western Palace Inn & Suites?
Yes, free Wi-Fi is available throughout the hotel for guests to use in their rooms and the business center.
Where is Best Western Palace Inn & Suites located?
It is located at 915 LAMESA HWY, Big Spring, TX 79720, USA.
Which hotel brand does Best Western Palace Inn & Suites belong to?
It is part of the Best Western brand of hotels.
Does Best Western Palace Inn & Suites offer any special promotions?
Yes, if you stay 2 nights, you receive a $50 Best Western Gift Card as a special offer.
How can I contact Best Western Palace Inn & Suites?
You can call them at +1 432-264-1500 or fax at +1 432-264-1528.
Where can I find more information or book a room at Best Western Palace Inn & Suites online?
You can visit their website at https://www.bestwestern.com/en_US/book/hotel-rooms.44621.html?iata=00171890&ssob=BLBWI0003G&cid=BLBWI0003G:yext:website:44621 for booking and information.
What nearby hotels can I consider if Best Western Palace Inn & Suites is full?
Baymont by Wyndham Big Spring is a nearby hotel option in the area.
Are there any nearby restaurants where I can enjoy local cuisine near Best Western Palace Inn & Suites?
Yes, El Sazon is a nearby Mexican and Spanish restaurant you can visit before or after your stay.
How might I get around the area when staying at Best Western Palace Inn & Suites?
While specific transit stations are not listed, choosing Best Western Palace Inn & Suites puts you close to multiple hotels and restaurants, making it convenient to explore Big Spring, TX by car or local transport options.