At the SureStay Plus by Best Western Benbrook Fort Worth in Benbrook, TX, you’re sure to find great value and modern convenience. SureStay® Plus Hotels by Best Western are redefining affordable value through upgraded standards, consistent quality, and great service.
Several reviews highlighted issues with cleanliness, including reports of dirty rooms, cockroaches, and unpleasant odors.
Staff Service
Many customers praised the friendly and accommodating staff, noting their willingness to assist and provide good service.
Breakfast Quality
Feedback on breakfast was mixed, with some guests expressing disappointment over limited options and quality, while others enjoyed it.
Room Comfort
While some guests found the rooms spacious and comfortable, others reported issues with outdated facilities and maintenance problems.
Value for Money
Several reviews mentioned the hotel as a good value for the price, despite some complaints about amenities and cleanliness.
JR
Jason Rabel
May 1, 2025
1.0
Sucked. To many chiefs
BG
Brittany Guidry
Feb 23, 2025
3.0
The room was average on cleanliness. The things that bothered me speaks more on the renovation needs than the housekeepers. The door that is supposed to only allow guests in, never locked so security wasn’t really ensured. The second key never worked and then the main key stopped working on our first night/morning.
The fire alarm when off each morning of our two night stay at about 7:30 & 7:50. My partner was HIGHLY upset. No explanation nor apology was offered at time of checkout, though the checkout lady was professional.
Also, the Wi-Fi kept kicking me out. That’s not the big issue, just to mention.
Probably won’t be staying here again due to these “wake-up calls”.
LR
Leah Rogers
Apr 2, 2023
4.0
Clean, convenient location, friendly staff, cold AC in the room. I would stay there again. We came down to ride the mountain bike trails at Parks of Aledo. We ate at the Cracker Barrel which is within walking distance (a quarter mile at the farthest).