Business Details
About
HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
The new Holiday Inn Express & Suites Baytown is conveniently located off I-10 and Garth Road, just North of the San Jacinto Mall. Hidden from the big city hustle and bustle, Baytown is one of the Texas Gulf Coast’s best kept secrets and has established itself as one of the top business locations with Exxon, Chevron, Bayer, Amoco, and the Houston Ship Channel in our area.
Baytown provides a great convenience serving as the coastal gateway to many points of interests such as Houston, Galveston Bay and numerous Bay Area attractions such as the San Jacinto Monument, Battleship Texas, Baytown Nature Center, Bayland Marina, Houston Raceway Park, and so much more. Space Center Houston, Kemah Boardwalk, and Galveston Island are just a short drive away. Take the time to discover Baytown.
Relax in your own elegant room featuring stylish décor and amenities, including free wireless high-speed Internet access, executive desk, 32 inch flat panel TVs, and the best night’s sleep you’ve had in weeks. Start your day off on the right note with our Express Start Hot Breakfast Buffet. Enjoy a swim in our crystal-clear outdoor pool/whirlpool or energize in our Fitness Center. Polish that presentation in the Business Center and we even have a 12 seat boardroom for your professional meeting. The Holiday Inn Express & Suites Baytown is ready with all you need to make your trip a success.
Location
Holiday Inn Express & Suites Houston East - Baytown by IHG
7515 Garth Road, Baytown, TX
77521, United States
Hours
Reviews
3.9
427 reviews
5 stars
202
4 stars
115
3 stars
33
2 stars
22
1 star
55
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted unsanitary conditions, including dirty rooms, mold, and unpleasant odors throughout the hotel.
Staff Performance
While many guests praised the friendliness and helpfulness of the staff, there were also complaints about rude service and lack of management presence.
Facilities Maintenance
Guests reported multiple maintenance issues, including broken elevators, non-functioning pools, and inadequate room conditions.
Breakfast Quality
The breakfast offerings received mixed reviews, with many guests expressing disappointment over limited options and poor quality.
Overall Experience
Overall, the hotel received a significant amount of negative feedback, with many guests stating they would not return due to the various issues encountered.
- DCDonica CauthenDec 28, 20252.0Good things: easy check-in, breakfast attendant, and availability to switch rooms. Need improvement items: 1. Toilet handle did not flush toilet, had to remove the lid and pull chain to flush the toilet 2. Began shower, within 5 minutes the water stopped working. I turned off the facet to see if it would turn back on, nope. Another 4 or 5 minutes, decided to dry off and then try one more time. The water spurts and brown water comes out. I gave up. 3. The pool is green and brown - more like a swamp. 4. My mother tried to call the front desk about water situation, line busy repeatedly. 5. Elevator smells of mildew In the end, mom went to the front desk and complained. The desk clerk moved us rooms immediately. Mom mentioned about the phone line being busy, the clerk stopped making eye contact and ignored the comment. My assumption - took reciever off line to ignore calls. Came in this evening to hear night clerk speaking loudly and rudely in the back. I do not recommend this location.
- MWMitch WadeNov 19, 20251.0This has to be the worst holiday inn express on earth. The door jam to the room had gouges where someone had previously tried to break in. Hotel smells of water damage. Needed an ironing board and of course there was not one in room. Room phone doesn’t work so went to front desk to ask for one. Seriously the little girl brought out one with no cover. I about busted a gut laughing.
- JTJeffrey TomerlinNov 11, 20251.0Green pool. Limited breakfast anyway, missing several items as they ran out. It was 7:30 am. And the icing, no coffee cups! None coming. Had to wslk over to thr gas station to get a coffeecand extra cups for my traveling partners.
- SSSandraOct 29, 20251.0They didnt have the room we reserved online so they downgraded us and kept the same the price.
- JBJones BrownOct 28, 20251.0Dont try to call or email this place. Continuous busy signal and no response to emails.
Frequently Asked Questions About Holiday Inn Express & Suites Houston East - Baytown by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Houston East - Baytown by IHG?
Check-in is available from 3:00 PM, and check-out is at 12:00 PM.
Is breakfast included with a stay at this hotel?
Yes, a free Express Start Hot Breakfast Buffet is available for guests.
Does the hotel offer free Wi-Fi?
Yes, free Wi-Fi is available in public areas of the hotel.
Are pets allowed at the hotel?
No, pets including dogs and cats are not allowed at this property.
Is there a fitness center available for guests?
Yes, a free fitness center with elliptical machines, free weights, and treadmills is available.
Does the hotel provide accessible parking and mobility accommodations?
Yes, accessible parking and mobility accessible features are available for guests.
What nearby hotels are located close to Holiday Inn Express & Suites Houston East - Baytown?
Nearby hotels include Home2 Suites by Hilton Baytown, Econolodge Inn & Suites, Palace Inn Blue Baytown, and Hilton Garden Inn Houston-Baytown, providing guests with alternative accommodation options.
Which nearby attractions can guests visit before or after their stay?
Guests can explore Baytown’s popular attractions such as the San Jacinto Monument, Battleship Texas, Baytown Nature Center, Bayland Marina, Houston Raceway Park, Space Center Houston, Kemah Boardwalk, and Galveston Island, all within a short drive.
Where can guests find dining or quick food options nearby?
Subway and Sonic Drive-In offer fast food options nearby. Additionally, Circle K convenience store provides coffee and snacks, convenient for guests on the go.
Are there any nearby wellness or beauty services adjacent to the hotel?
Yes, guests can visit Eagle Med Spa, Texas Brow Bar, TJ Nails and Spa, Raj Eyebrow Threading Salon, and GNE Massage for beauty and wellness treatments close by.