Business Details
About
HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
Welcome to our friendly Austin hotel, located less than 20 minutes from the vibrant heart of Texas’s capital city. Whether you're visiting for business, stopping by on a road trip, or planning an extended stay to explore Austin, we’re excited to welcome you to our corner of this amazing city.
Our warm, welcoming staff will make you feel at home the moment you step through our doors. Staying with us places you within easy reach of Austin's top attractions, including the Texas State Capitol and the beautiful Zilker Botanical Garden. Right around our hotel, you’ll also find plenty to do, from walking trails at Milburn Park to shopping at Lakeline Mall.
After a day of exploring, unwind with a dip in our outdoor pool and whirlpool, or stay active in our 24/7 fitness center. Start each morning with a complimentary, freshly prepared breakfast and wind down in the evening with our signature Social Hour featuring complimentary beer, wine, and light fare. Each of our spacious suites includes a lounge area, coffee maker, flat-screen TV, fridge, and microwave. We can’t wait to welcome you to your home away from home!
Location
Holiday Inn Express & Suites Austin NW - Lakeline by IHG
10911 Pecan Park Blvd, Austin, TX
78750, United States
Hours
Reviews
4.2
524 reviews
5 stars
300
4 stars
113
3 stars
52
2 stars
17
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many guests praised the friendly and helpful staff, particularly mentioning individuals like Marlene and Auvia for their exceptional service.
Cleanliness
While several reviews highlighted the cleanliness of rooms and common areas, others reported issues with dirty rooms and poorly maintained facilities.
Breakfast Quality
The breakfast received mixed reviews; some guests enjoyed the variety and quality, while others noted shortages and expired items.
Room Conditions
Feedback varied on room conditions, with some guests appreciating spacious and comfortable accommodations, while others reported issues like odors and maintenance problems.
Management Issues
Several reviews mentioned poor management responses to complaints, particularly regarding cleanliness and service issues.
- JJJ5 days ago1.0Very sorry people work here
- KLKim LaneJan 6, 20263.0The towels were horrible. And $2.50 bottled water, really? The bed and bed linens were nice and the breakfast was the best part. Just "okay" overall.
- TTTime TravelerJan 5, 20264.0This establishment is pretty much like all the rest. You will find good moments and if you look real hard you will find all the flaws. I can tell you with most it starts with the people who own the establishment. Yes you can blame housekeeping for gummies on the floor or whenever there is dust on the walls, but when you find rust on light fixtures and mold in the tub that's called maintenance and I don't mean on site maintenance most recognized establishments like this one have backers to fund the maintenance on the premises and renovate when needed. So with this said I gave them this score so the ceo's would realize it's a team effort if you want people to rave over your establishment give them something to rave over. And the service is as high as one can give when you barely came encontact with anyone. Location is the same
- JTJoseph TrudelDec 13, 20251.0Total scam pricing here... especially when you arrive @ 5p Mngr even tried to say it was the wrong loc...it wasn't
- RMRobert MDec 6, 20251.0Left a gold diamond necklace here. Cost of it was over 6k. I called to have them check it out, They said it was not there. I am mostly disappointed in myself for leaving it out. Thought honest and honor was still a thing. But greed seems to be stronger then one's self honor. I dont know if it was house keeping or a staff. But whoever took it. I wish you nothing but the best in life and success, I hope one day you find God and ask forgiveness before it is to late. This will be the last time I will book with this hotel.
Frequently Asked Questions About Holiday Inn Express & Suites Austin NW - Lakeline by IHG
What amenities does the hotel offer?
Our hotel provides a range of amenities, including free Wi-Fi, a complimentary hot breakfast, an outdoor pool, a fitness center, a business center, and meeting spaces. Rooms come with microwaves, mini-fridges, and comfortable work areas to suit both leisure and business travelers.
Is parking available on-site?
Yes, we offer free on-site parking for our guests. We have ample space for cars, and parking is conveniently located close to the hotel entrance, ensuring easy access to your vehicle during your stay.
Does the hotel have a pool?
Yes, we have a refreshing outdoor pool available for guest use. The pool area is perfect for relaxation, whether you’re enjoying a morning swim or winding down in the evening. Towels are provided, and guests of all ages are welcome.
How close is the hotel to downtown Austin?
We are approximately a 20-minute drive from downtown Austin, providing easy access to the Texas State Capitol, music venues, restaurants, and shopping. We’re close to major highways, making it convenient to explore all that Austin has to offer.
Does the hotel offer any shuttle service?
Currently, we do not offer a shuttle service. However, rideshare options like Uber and Lyft are widely available in the area, and our front desk team will be happy to assist you with local transportation recommendations.
What time is check-in and check-out at Holiday Inn Express & Suites Austin NW - Lakeline?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does the hotel offer free breakfast?
Yes, a complimentary buffet breakfast is available for guests every morning.
Are pets allowed at the hotel?
No, the hotel does not allow cats or dogs on the property.
Is there free Wi-Fi available for guests?
Yes, free Wi-Fi is available in public areas of the hotel.
What facilities are available for fitness and relaxation?
Guests can enjoy a fitness center free of charge, an outdoor pool, and a hot tub during their stay.
Does the hotel provide parking and is it accessible?
Yes, free on-site accessible parking is available close to the hotel entrance for guests.
Are there enhanced cleaning protocols in place at the hotel?
Yes, the hotel uses commercial-grade disinfectants, enhances cleaning in common areas and guest rooms, and staff are trained in hand washing and cleaning procedures.
What nearby restaurants can guests visit?
Guests can try Freda's Seafood Grille for seafood and steak or enjoy Indian cuisine at Ghandi Bazar and Curry in Hurry, all located near the hotel.
Are there convenient places to shop near the hotel?
Yes, Lakeline Mall is nearby for shopping, and Gandhi Bazar 620 offers grocery shopping options close to the hotel.
What public transit or transportation options are near the hotel?
While the hotel does not offer shuttle service, local rideshare options like Uber and Lyft are widely available. Nearby gas stations such as Mobil and Chevron Station Austin make fueling easy for guests with vehicles.