Holiday Inn Austin-Town Lake by IHG

Reviews

• JP

  Jay Phiilips

  3 days ago
  4.0
  This is one of my favourite hotels in Austin But let me very very clear it’s not because of the hotel it’s because of The staff I don’t generally eat the breakfast at these type of hotels, but that’s a personal preference But the breakfast is always hot and on time and the kitchen staff are great The reception staff are beautiful people and lovely However, the hotel isn’t dying need of an update, The lifts are painfully slow and one doesn’t work Most of the rooms in the bathrooms have Fix of paint coming off My room this time had a whistle coming from the window where the window was not sealed correctly The rooms are perfectly clean and well appointed The cleaning staff are fantastic I just wish the owners would be a bit less greedy and spend a bit of money updating the place The location and the bus service is unbelievable. You won’t get any better in Austin. But please to the owners and the people that have the money spend a little bit of more investment in your hotel, please
• AA

  Ahmad AL-Amad

  Jan 1, 2026
  3.0
  Avoid on weekends. Out of town people use as a pad for bar hopping. Had a bunch congregate outside our room after last call until 4 am. As in the hallway not out the window...management could benefit from sending some staff to do routine floor walks. Guests should't have to call the frontdesk (night time staff is either trained and rude or untrained and polite). Also I recommend they clean the carpets. White socks will become dirty after a few steps.
• JC

  Jose garcia (CHON)

  Dec 30, 2025
  4.0
  Had a good overall stay but in the morning of Dec 30th I was just walking to the breakfast area to see what they had and a young Hispanic girl just jumped out if nowhere and said excuse me sir can I help you?Kind of rude. I asked how much for breakfast and she pointed to the sign..$14.99 she said.I probably would've paid but she didn't let me see what's available so I left to waffle house instead..On a positive note I want to give a shout out to Leo.I visited the bar for cocktails the night before and he was so nice..Everyone was nice from check in to check out except the breakfast incident..But that's OK..Ill still visit and stay again because its a clean property, good location free parking and im not gonna let one bad apple ruin my stay..overall good stay
• LL

  LW

  Dec 28, 2025
  1.0
  My sister and I booked this hotel at the same time. I redeemed IHG points for my stay, while my sister paid in cash. We were assigned rooms in different towers. I was placed in the North Tower, where the room was dated and poorly maintained, with a narrow bathroom, visible rust, loose or non-functioning power outlets and lamps, and a very small TV. My sister stayed in the South Tower, which was noticeably newer and in much better condition. The difference was significant. We requested a room change, but the front desk declined, stating that no two-bed rooms were available. A technician inspected the outlets and said the lamp would be replaced, but no follow-up occurred. Later that night, when the temperature dropped, the heating system did not work. Guests using IHG points may want to consider this when booking.
• DM

  Diego Mendoza

  Dec 15, 2025
  2.0
  Te cuento que es este hotel antes de que reserves: En resumen, es el peor Holiday Inn en el que me he quedado y por mucho. Siempre que viajo utilizo los holiday y en general son garantía de que todo va a estar en orden y bien. Sin embargo este estuvo mal en casi todos los aspectos. Lo único rescatable fue el servicio de la recepcionista de la mañana, de ahí en fuera todo es pésimo, no llega a la calidad que esperas de un holiday. 1. Fuimos en pleno diciembre y la calefacción no funcionó, pedimos que lo fueran a revisar y nadie fue. Dormimos con frío todas las noches. 2. El hotel está viejo, y se siente viejo. Le urge una remodelación. 3. El refrigerador y el microondas no funcionaban aunque estaban bien conectados. 4. Había una cucaracha en una parte movible de la habitación, no estaba a simple vista, lo noté cuando estábamos recogiendo para irnos, si lo hubiera visto antes me hubiera ido a quejar sin pensarlo. Pongo foto de evidencia. 5. Está en una parte fea y no tiene la vista más bonita, solo es aceptable que está cerca (en carro) del centro y caminando al río. Pero los alrededores lucen sucios. Como dije es la peor experiencia que he tenido en un holiday inn y definitivamente no lo recomiendo. Busquen otras opciones antes que este hotel. Lo único que tiene de holiday inn es el nombre, no llega a la calidad que esperas de la cadena.

Frequently Asked Questions About Holiday Inn Austin-Town Lake by IHG