About
Hotel
At the Aiden Austin City Hotel you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Aiden Austin City Hotel will stand out among other hotels in Austin,TX. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Aiden Austin City Hotel will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Location
Hours
Reviews
4.3
2,103 reviews
5 stars
1,238
4 stars
515
3 stars
172
2 stars
62
1 star
116
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted problems with cleanliness, including dirty rooms and unpleasant odors.
Customer Service
While some guests praised the friendly and helpful staff, others reported rude service and poor handling of complaints.
Noise Concerns
Several customers mentioned noise disturbances from other rooms and outside, affecting their sleep quality.
Value for Money
Many guests felt the hotel offered good value for the price, particularly appreciating the complimentary breakfast and amenities.
Location and Amenities
The hotel is noted for its convenient location and various amenities, including a pool and attached restaurant, although some found the layout confusing.
- LSLucas ScarpeliniNov 26, 20255.0Hi Guys, So I have a question. I would love to stay on Aiden with my family in feb/2026. I was looking for a Suite for Sleeps 4 as you can see in that picture. But the listing shows just 1 twin-bed. I need a Suite with 2 double-bed. My question is. This listing is wrong ? Thank you !!!
- HBHeidi BrownNov 16, 20252.0Our room had roaches in the shower at night and our window unit was so loud and kept us up. Bed was hard as a rock. Hotel seems old and had a musty smell. Got back to hotel around 12:30am and there were 5-6 cops cars out front the hotel. The staff were all friendly, only good thing about this hotel.
- PEpetra elsingaNov 15, 20255.0Mooie locatie.. erg gebaseerd op " groen".. maar verder prima hotel
- MMMichael MoynihanNov 14, 20255.0Old hotel but nicely refreshed. Bed was perfect. Room noise upstairs is a thing. Beds squeaking upstairs was real. Complimentary breakfast was easy and helpful.
- NNNeTexDudeOct 27, 20255.0This was the first time at this property, I had two rooms, both faced the pool. The breakfast was the typical Best Western style breakfast but had an attendant that was fun, friendly, and we had everything at all times. The exercise room is absolutely fantastic for a hotel. All the staff members that we met or friendly, courteous and professional. I would say the best part about this location is its very central in all of the Ubers plus waymo can pick you up and take you anywhere you want at a very good low price. We did not eat in the restaurant but it must be good because it was slam packed Saturday night. Yes it's an older property, but it is well updated, the rooms were cozy and clean and I have absolutely no issues or complaints about this hotel. Oh yeah, seem to have plenty of parking.
Frequently Asked Questions About Aiden Austin City Hotel
Does Aiden Austin City Hotel offer complimentary breakfast?
Yes, the hotel provides free breakfast to all guests.
Is there a concierge service available at Aiden Austin City Hotel?
Yes, the hotel offers concierge services to assist guests during their stay.
Are pets allowed at Aiden Austin City Hotel?
Yes, pets are welcome at the hotel, including dogs.
Does Aiden Austin City Hotel have a fitness center for guests?
Yes, the hotel features an in-house fitness center for guest use.
Is the Aiden Austin City Hotel a smoke-free property?
Yes, the hotel maintains a smoke-free environment throughout the property.
What kind of internet access is available at Aiden Austin City Hotel?
Complimentary Wi-Fi is available for all guests in the hotel rooms and public areas.
What are the standard operating hours for Aiden Austin City Hotel?
The hotel is open 24 hours a day, seven days a week.
Are there convenient dining options near Aiden Austin City Hotel?
Yes, guests can enjoy nearby restaurants such as Opal Divine’s Austin Grill and Machi Sushi All You Can Eat & Bubble Tea, offering diverse food choices close to the hotel.
Where can guests find convenient stores or gas stations nearby Aiden Austin City Hotel?
Guests can visit 7-Eleven and Exxon & Mobil Stations near the hotel for convenience items and fuel.
What nearby attractions or community services are close to Aiden Austin City Hotel?
Nearby, you can find community organizations like Big Brothers Big Sisters and places of worship such as Faith Presbyterian Church and Wildflower Church, which guests might find interesting during their stay.