About
HotelBest Western
At the Aiden Austin City Hotel you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Aiden Austin City Hotel will stand out among other hotels in Austin,TX. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Aiden Austin City Hotel will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Location
Hours
Reviews
4.3
2,111 reviews
5 stars
1,246
4 stars
515
3 stars
172
2 stars
62
1 star
116
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many reviews praised the friendly and accommodating staff, particularly highlighting individuals like David and Raul for their exceptional service.
Cleanliness Issues
Several customers reported cleanliness problems, including dirty rooms and unpleasant odors, with some mentioning pest issues.
Amenities and Location
Guests appreciated the hotel's amenities such as the pool and breakfast options, as well as its convenient location near downtown Austin.
Mixed Experiences
While many enjoyed their stay, others had negative experiences related to customer service and room conditions, leading to a mix of recommendations.
- DKDaniel Krüger5 days ago5.0Tolles Hotel! Service war super, das Personal sehr freundlich und hilfsbereit. Die Zimmer waren modern, sauber und sehr gut gepflegt. Alles war ordentlich und hygienisch. Außerdem eine ideale Lage, um die Stadt zu erkunden. Klare Empfehlung – ich komme gerne wieder!
- JJJen JoyceJan 2, 20265.0Great hotel. Very good location and excellent staff
- MTMichelle TorresJan 2, 20265.0David is amazing kind and knowledgeable I have stayed here before for work I returned because of the hospitality he provides! Hot tub is a must has a beautiful pool! Rooms are very clean! Highly recommend!
- CJC JonesDec 11, 20255.0Take it from a Best Western connoisseur, this hotel is definitely worth staying at. It's beautiful and the area surrounding it was beautiful. Home Slice pizza is really close and it was a great dinner followed by a great stay. The only complaint I had was we didn't know all of the rooms with 2 beds are DOUBLES not Queens, so were were cramped sleeping in small beds as adults, lol. They do have plenty of photo ops. The pool area looks like it would be a blast (too cold to swim for us since it was December when we stayed). Add to it, the breakfast was pretty good. They served Lactose Free milk and Gluten Free items. Hygienically speaking they did the best job keeping things wrapped up individually. We plan to go back again next year! The Aiden version is on point for a Best Western :)
- LSLucas ScarpeliniNov 26, 20255.0Hi Guys, So I have a question. I would love to stay on Aiden with my family in feb/2026. I was looking for a Suite for Sleeps 4 as you can see in that picture. But the listing shows just 1 twin-bed. I need a Suite with 2 double-bed. My question is. This listing is wrong ? Thank you !!!
Frequently Asked Questions About Aiden Austin City Hotel
Does Aiden Austin City Hotel offer complimentary breakfast?
Yes, the hotel provides free breakfast to all guests.
Is there a concierge service available at Aiden Austin City Hotel?
Yes, the hotel offers concierge services to assist guests during their stay.
Are pets allowed at Aiden Austin City Hotel?
Yes, pets are welcome at the hotel, including dogs.
Does Aiden Austin City Hotel have a fitness center for guests?
Yes, the hotel features an in-house fitness center for guest use.
Is the Aiden Austin City Hotel a smoke-free property?
Yes, the hotel maintains a smoke-free environment throughout the property.
What kind of internet access is available at Aiden Austin City Hotel?
Complimentary Wi-Fi is available for all guests in the hotel rooms and public areas.
What are the standard operating hours for Aiden Austin City Hotel?
The hotel is open 24 hours a day, seven days a week.
Are there convenient dining options near Aiden Austin City Hotel?
Yes, guests can enjoy nearby restaurants such as Opal Divine’s Austin Grill and Machi Sushi All You Can Eat & Bubble Tea, offering diverse food choices close to the hotel.
Where can guests find convenient stores or gas stations nearby Aiden Austin City Hotel?
Guests can visit 7-Eleven and Exxon & Mobil Stations near the hotel for convenience items and fuel.
What nearby attractions or community services are close to Aiden Austin City Hotel?
Nearby, you can find community organizations like Big Brothers Big Sisters and places of worship such as Faith Presbyterian Church and Wildflower Church, which guests might find interesting during their stay.