Best Western Plus Royal Mountain Inn & Suites

Reviews

• JJ

  Joe

  Apr 6, 2026
  3.0
  Stayed here 2 nights due to proximity to Canton first Monday and fair price. Hotel breakfast was good (eggs, sausage, waffles, biscuits and gravy, cereal, bread, honey buns, yogurt, and even had almond milk as a dairy free option). Staff was friendly and attentive. Hotel is walking distance from the popular Tia Juanita's restaurant. Bathtub water pressure was strong (felt like showering in a heavy thunder storm). Elevator slow and appears at times to stop at every floor every time it's used. Room and hallways were in disrepair. Stains throughout the carpet in and outside the room. Stairway and halls smelled musty. Bathroom walls cracked, bathroom tiles missing grout and shaky, possible mold on ceiling above bathtub.
• KM

  Kelly Michels

  Mar 6, 2026
  3.0
  Nice and clean, good breakfast but front desk was very empty a lot. Jacuzzi in room was broken.
• JS

  John Scott

  Feb 26, 2026
  1.0
  Don’t let the fake 5 star reviews fool you this place is an absolute dump. Carpets stained and disgusting. Whole place smells like mold. Not even the sheets or towels smell clean. Not to mention no hot water. There really needs to be a way to get rid of the fake reviews because it’s misleading and quite frankly not right. I’ll sleep in my truck before giving this place any money ever again.
• RB

  Randy Burkel

  Feb 19, 2026
  1.0
  I had a very disappointing experience at this Best Western in Athens, TX. During my stay there was no hot water, the television in the room did not work and the breakfast provided was cold. The property itself also felt run down and not well maintained, which added to the overall negative experience. I reported these issues to management three separate times and never received any follow-up or resolution. Due to the lack of response and basic amenities not being functional, I ultimately checked out early and moved to another hotel nearby. The lack of communication and customer service was extremely frustrating. Unfortunately, based on this experience, I will never stay at a Best Western location again or recommend it to others.
• TR

  Tyson Rupp

  Feb 11, 2026
  1.0
  Man this place was great. The breakfast is what it should be and room service comes every 3 days! I didn’t have a problem with the until the front desk called me IN THE MIDDLE OF THE NIGHT to let me know my payment didn’t go through and that I could just pay in the morning. Get somebody competent running this place

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