Holiday Inn Express & Suites Arlington (I-20-Parks Mall) by IHG
4.1702 reviews
Business Details
About
HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
Arlington, Texas, hotel located about 7 miles from the AT&T Stadium of the Dallas Cowboys, Six Flags, Hurricane Harbor, Wet 'n Wild, Texas Live, and Globe Life Field.
Welcome to the Holiday Inn Express Hotel and Suites Arlington, Interstate 20, Parks Mall. Our central location offers easy access to Arlington’s hottest attractions and local corporations. Treat yourself to our complimentary breakfast and high-speed wireless Internet access for a productive and unforgettable visit to the Dallas area. The hotel’s location in Arlington, Texas, is especially well-suited to leisure travel and vacations. Nearby restaurants and shopping are within walking distance.
Our hotel is close to many other shopping and restaurant options, such as the Highlands (about 2 miles), Outlet Mall (6 miles), Harold Patterson Sports Center (1.3 miles), GM Assembly Plant (10 miles), and GM Financial (3 miles). The hotel is also near Dallas Cowboys Stadium, where you can catch a game or enjoy an exciting tour during the off-season with ease. This property is equally ideal for corporate travelers seeking business-oriented amenities and quality service. All of Arlington’s major businesses are easily accessible, and downtown Dallas is just a 20-minute drive for meetings. You can also host sporting events, gatherings, and business meetings here at the hotel.
Enjoy a fresh cup of Smart Roast coffee and sample the world’s best cinnamon rolls at the free hot Express Start Break.
Location
Holiday Inn Express & Suites Arlington (I-20-Parks Mall) by IHG
1721 Pleasant Place, Arlington, TX
76015, United States
Hours
Reviews
4.1
702 reviews
5 stars
364
4 stars
180
3 stars
70
2 stars
26
1 star
62
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted cleanliness problems, including dirty rooms, cockroaches, and unclean bathrooms.
Staff Performance
While some guests praised the friendly and helpful staff, others reported rude behavior and poor service, particularly from management.
Noise Complaints
Several customers mentioned noise disturbances from other guests and external sources, impacting their ability to sleep.
Breakfast Quality
Feedback on breakfast was mixed, with some guests enjoying the selection while others found it lacking in quality and variety.
Maintenance Problems
Guests reported various maintenance issues, including low water pressure, malfunctioning air conditioning, and broken amenities.
- YTYT TanDec 28, 20251.0Number 1,for the couch bed they didn't give us any bed sheets and blanket even though other hotels give it. Number 2,the toilet seat is loose on the toilet we haven't even used it yet. Number 3 the water is very weak in the shower.
- SCS CaseyDec 24, 20251.0Absolutely the worst experience i have ever had in a hotel. There was no one at the desk to check us in, the room smelled bad, and they started banging on our door at 8 am. Called the police for a 45 minute late checkout after harassing us multiple times while we were actively packing to leave. ON CHRISTMAS EVE.
- LLLisaDec 11, 20255.0Very nice clean rooms. Great breakfast.
- DADerrick AlvaradoNov 23, 20251.0Rooms are dirty. The toilet seat still had urine from the previous people. Upstairs neighbors kids were very loud stomping and jumping, running and screaming and the lady upfront said there's nothing she could do. Horrible, they did not care about how we felt. Didn't even offer different rooms or nothing. Told us we may or may not get refunded.
- TFT FOct 9, 20254.0I had a good stay at this hotel. Check-in was swift and efficient — Paula at the front desk was polite and professional, and the entire process took less than five minutes. I was pleasantly surprised with a room upgrade, which was a nice touch. At first glance, the room was clean: fresh bedding, a tidy bathroom, and everything in order. The only downside was a few bugs I had to deal with — not ideal, but manageable. Breakfast was just okay. The food was cold, unfortunately, but the breakfast area itself was clean and well-stocked. A hot, fresh breakfast would’ve made a big difference. Parking was decent, though the front lot fills up quickly, so you may have to park around back. Just a heads-up: there's no on-site security, and there were a few questionable individuals hanging around at times. I was coming and going late, and the front lobby was locked during those hours. I encountered a staff member named LaKeisha outside, who seemed more preoccupied with her phone and smoking than assisting guests. When I tried to enter through the front, she told me to use the side door and made no effort to be helpful. Honestly, she was the only staff member who came off as rude during my stay. The ironic part is when I was departing she tried to have small talk with me but at that point, I was only interested in leaving. The hotel has a gym and a pool, which I appreciated. The gym was small but clean, and had enough equipment for a basic workout. The pool area was also clean and well-kept, though I didn’t get a chance to swim during this visit. I don’t usually request housekeeping during short stays, but I needed some trash and towels removed. Angelica went above and beyond — she was warm, helpful, and cheerful despite being busy. She truly made my day and represents the kind of hospitality every guest appreciates. The hotel offers a laundry facility: $1.50 to wash and free drying. Just be aware that not all guests promptly remove their clothes. I ended up using a nearby laundromat as a backup. Location-wise, it’s very convenient — surrounded by restaurants and even a Walmart within walking distance. Overall, it's a decent, affordable find with mostly great service. I’d absolutely stay here again.
Frequently Asked Questions About Holiday Inn Express & Suites Arlington (I-20-Parks Mall) by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Arlington (I-20-Parks Mall)?
Check-in time is 4:00 PM and check-out time is 11:00 AM.
Does the hotel offer free breakfast?
Yes, the hotel provides a complimentary buffet breakfast.
Is the hotel pet-friendly?
Dogs are allowed, but cats and other pets are not permitted.
What accessibility features are available at the hotel?
The hotel offers accessible parking, is mobility accessible, and has an elevator.
Are there fitness facilities available at the hotel?
Yes, there is a free fitness center with elliptical machines, free weights, and treadmills, as well as a hot tub and outdoor pools.
Is housekeeping provided daily during the stay?
Yes, housekeeping services are available daily.
What measures does the hotel take regarding cleanliness and sanitation?
The hotel uses commercial-grade disinfectants, enhanced cleaning in common areas and guest rooms, removes high-touch items, provides sanitizer, and trains staff in cleaning and hand-washing procedures.
Where can I find entertainment or dining options near the hotel?
Nearby places include Alley Cats Amusement for bowling and laser tag, Jollibee and Portillo's for dining, and Druid Entertainment for music venues.
What nearby shopping areas can guests visit?
Guests can visit the Highlands shopping area about 2 miles away, the Outlet Mall 6 miles from the hotel, and electronics stores like Best Buy nearby.
How can nearby transportation or landmarks help guests get to the hotel or plan their visit?
The hotel is centrally located near major attractions like AT&T Stadium and Six Flags. Nearby hotels like Arlington Holiday Inn and Motel 6 offer alternative accommodations, and guests can easily access local restaurants and shopping within walking distance.