Holiday Inn Amarillo West Medical Center by IHG

Reviews

• BB

  Bonnie Sue Garrison (BonBon)

  4 days ago
  2.0
  Very disappointed on this place spent allot to stay here. Had to ask for towels,did not clean room after I told them yes wanted cleaned bc we spent the weekend. Elevators hurt me n my daugther n staff did not help us either. Do not stay here. I am still waiting for call back from owner n its been over a month n won't reimburse us or refund or offer 2 night stay again. We spent over 400 for 2 night's. Ridiculous
• KA

  Kathleen Adams

  4 days ago
  4.0
  First impressions make a difference! Dante was our host to check in. What a wonderful person! Happy, knowledgeable, and just downright great! The beds were sooooo comfortable as we're the pillows . Sheets were soft. Just a great experience. Checking out was simple. The manager ( Liz?) Was sweet and thanked us for using IHG. great experience!
• JK

  Josh Kneale

  Apr 29, 2026
  1.0
  This place is gross. Go to the Holiday Inn Express across the road. Cleanliness is not a top priority here. Edit to add: Hotel management reached out after informing IHG about the substandard condition of this location. So many complaints they have a copy paste message and sent the wrong name at first.
• WH

  Wendy Herb

  Apr 25, 2026
  1.0
  This hotel has awful service. We were traveling with a group and the travel agency booked this hotel months ago for just 1 night. Apparently the person that took the travel agencies reservation quit 3 weeks prior to our arrival and supposedly didn't share the reservation information. Our tour guide called ahead 3 times prior to our arrival with no answer. When we showed up, our rooms were not ready. We had a dinner reservation and gave them 2 hours to get our reservation in order and get room keys. When we got back from our dinner reservation 2 hours later, they still didnt have room keys ready. When people started getting their rooms, some people were given keys to occupied rooms. I'm sure those families were surprised. When we finally got to our room the shower looked like it was never cleaned. There was men's facial hair all over the shower wall. The hallway on the 4th floor smelled like sewage. The gym had missing dumbell weights, a broken treadmill, and no air on. We have stayed in a lot of hotels along route 66 over the last week and this was by far the worst. If you're thinking about staying at this hotel, just don't. There's plenty of other options in the area that are mich better.
• PP

  Pradeep Panga

  Apr 11, 2026
  1.0
  Apparently the front desk doesn’t know how to use a credit card. I never had to wait for so long just to hand over the door keycards!!! Usually they just take the keycards and wave you goodbye, but no the front desk lady decided not to. She was having tough time charging my credit card for some reason. Out came the manager lady and had the audacity to tell me because I am traveling my card might be blocked and not working. How in the world did she come to that conclusion??? What a waste of otherwise normal morning.

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