Business Details
About
HotelWedding VenueBusiness Meeting LocationsConference Center
Welcome to our beautiful hotel in Amarillo, Texas!
Nestled in the heart of the Texas Panhandle, our hotel puts you near Amarillo’s best attractions. The iconic Cadillac Ranch is just 10 minutes away on historic Route 66. The second-largest canyon in the United States—Palo Duro Canyon—is an easy 30-minute drive from our Amarillo hotel. And with a location right off I-40, our hotel is a convenient stop whether you’re passing through or staying awhile.
When you're not exploring Amarillo, take advantage of our exceptional meeting space, perfect for conferences, corporate events, and social gatherings. Our versatile venues feature state-of-the-art technology, customizable layouts, and seamless service to ensure a successful event. After a productive day, dine at Flame Grill Restaurant and Bar for breakfast and dinner, stay active in our fitness center, or unwind in our spacious pool and jacuzzi.
In your comfortable room, you’ll find an ergonomic workspace, a lounge chair, plush beds, and a flat-screen TV.
We look forward to welcoming you to an oasis of rest and relaxation at our hotel in Amarillo!
Location
Holiday Inn Amarillo West Medical Center by IHG
8231 Amarillo Boulevard West, Amarillo, TX
79124, United States
Hours
Reviews
3.9
1,389 reviews
5 stars
667
4 stars
338
3 stars
132
2 stars
93
1 star
159
What are people saying?
AI-generated from recent customer reviews
Staff Service
Customer service experiences were mixed, with some staff being friendly and helpful while others were reported as rude and unprofessional.
Room Condition
Many guests reported issues with room cleanliness, maintenance problems, and unpleasant odors, indicating a need for renovations.
Amenities
Complaints about the lack of complimentary breakfast and closed amenities like the pool and gym were common, leading to disappointment among guests.
Value for Money
Several reviews mentioned that the hotel did not provide good value for the price, citing high fees for breakfast and pet charges.
Location
The hotel is conveniently located near restaurants and highways, which was positively noted by some guests.
- SMShaimaa Moussa3 days ago1.0We drove for more than 10 hours and we are members of IHG we requested to checkout late so we can sleep to continue driving but she said No we have to clean the room with the rest
- RLRobert LipeNov 17, 20255.0This room was huge. It worked Very Well for my lady living a life on a scooter.. good shower access. Refreshing to see a place that understands life for the disabled. I won't dock a star for it, but there was a monster truck without visible plates or permits parked on the sidewalk much of the evening. That's a guest/visitor issue not really a facility one.
- JJJSNov 14, 20253.0Good location. Close to a lot of restaurants and shopping. Walking distance to Longhorn Steakhouse. The rooms are outdated and just “okay”. Nothing special to it but it wasn’t nasty like other places I was stuck staying at. It was enough for one night; a place to take a hot shower and lay out head before hitting the road. If you’re looking for a place to comfortably stay at for more than a night, i would do more research and find a newer spot. This place worked for us because it was pet friendly with no restrictions. Next time we are in town, I’ll consider staying at Home2Suites which was also pet friendly and right across the parking lot from this hotel.
- EMEric MedinaNov 14, 20251.0Horrible experience, horrible location I arrived to surprise my girlfriend. And the front desk "Carlos" called his manager and after explaining to her over "Carlos's" phone that I believed the room phone wasn't working and that I kept getting her voicemail on her cell.. She explained that nothing could be done. I asked if someone could knock on her door. After refusing to contact her by knocking on the door. I was finally able to reach her through her roommates phone. And she greeted me in the lobby. Then "Carlos" ran over to chastise my girlfriend and me. Then Carlos threatened to call the cops on me. For taking to my girlfriend. So I asked Carlos to call the police and that I would be glad to speak to them. He refused to do so then again began to talk down to me. I will be reporting this with IHG corporate. And was able to get a better deal, cleaner more friendly standards one block down the road at Microtel Inn and Suites by Wyndham. Where I was treated with respect and checked in was quick.
- JCJytte CareyNov 5, 20253.0Breakfast was great and the breakfast team member was amazing. Other than that there's not much positive to say. The shower in my room was either boiling hot or cold, no in between. The TV didn't work and neither did the phone. My kids were asleep when I wanted to shower so I couldn't have switched rooms. I brought this to the team members attention at check out and she couldn't have cared less. Not even an apology. She also told me she couldn't print my receipt because I booked through a third party which I didn't. I booked directly through the hotel website. She did end up printing the receipt for me. I wouldn't stay again. Too many issue and service isn't great.
Frequently Asked Questions About Holiday Inn Amarillo West Medical Center by IHG
Is breakfast included with my stay?
Breakfast is included for guests booking the government/military rate. For other guests, breakfast options are available at the on-site Flame Grill Restaurant & Bar, but are not included in the standard room rate.
What are the check-in and check-out times?
Check-in at Holiday Inn Amarillo West Medical Center begins at 3:00 PM, and check-out is at 11:00 AM. Early check-in or late check-out requests are subject to availability and may incur additional charges.
Does the hotel offer parking facilities?
Yes, the hotel provides on-site parking for guests. Additionally, there are eight Tesla Superchargers available for electric vehicle charging.
Are pets allowed at the hotel?
Yes, Holiday Inn Amarillo West Medical Center is a pet-friendly hotel.
What amenities are available in the guest rooms?
Guest rooms are equipped with plush triple-sheeted bedding, Keurig coffee makers, free Wi-Fi, flat-screen TVs, mini-fridges, and blackout shades.
What are the check-in and check-out times at Holiday Inn Amarillo West Medical Center?
Check-in begins at 3:00 PM and check-out is at 11:00 AM. Early check-in or late check-out may be available upon request and could incur additional charges.
Does the hotel provide accessible parking and mobility accommodations?
Yes, the hotel offers accessible parking and is mobility accessible to accommodate guests with disabilities.
Are pets allowed at Holiday Inn Amarillo West Medical Center?
Yes, pets are welcome at the hotel.
Is there an electric vehicle charging station available at the hotel?
Yes, the hotel provides an electric charging station including eight Tesla Superchargers available on-site.
What fitness and recreational amenities are available at the hotel?
Guests can enjoy a fitness center equipped with elliptical machines, free weights, and treadmills, an indoor pool, and a hot tub.
Does the hotel offer free parking?
Yes, self-parking is available for free for guests.
Is breakfast included and are there dining options on-site?
Breakfast is included for guests booking the government/military rate. Other guests can enjoy breakfast and dinner at the on-site Flame Grill Restaurant and Bar, although breakfast is not included in standard room rates.
How can guests use digital tools for booking and accessing the hotel?
Guests can use the IHG Hotels & Rewards app to book rooms, view amenities, and access digital guest room keys for contactless check-in and check-out.
What nearby hotels are close to Holiday Inn Amarillo West Medical Center?
Nearby hotels include Courtyard by Marriott Amarillo West/Medical Center, SpringHill Suites Amarillo, Home2 Suites by Hilton Amarillo, and My Place Hotel-Amarillo, TX. These options provide alternatives for accommodation within the area and are convenient for guests looking for variety.
What nearby dining options are available near the hotel?
Nearby dining options include Kabuki Romanza (sushi and steakhouse), Slim Chickens (fast food chicken), Country Barn Steakhouse, LongHorn Steakhouse, and Saltgrass Steak House. Guests can explore these restaurants before or after their stay at the hotel.