Business Details
About
Hotel
Daily Mandatory Charge includes: Texas Recovery Fee.
Welcome to Embassy Suites Amarillo Downtown, a sleek and stylish addition to the heart of the city. Our all-suite hotel is next to the Amarillo Civic Center and the Globe-News Center for the Performing Arts, and a quick walk to restaurants and government offices. Explore Texas Panhandle attractions like the American Quarter Horse Museum, Amarillo Botanical Gardens, Wonderland Amusement Park, Panhandle Plains Museum, Palo Duro Canyon, and Cadillac Ranch – all near our Amarillo hotel.
Feel at home in a studio or two-room suite with living space and a wet bar with fridge, microwave and Keurig® coffeemaker. Suites also have a sofa sleeper, workstation, 42-inch TV, and spacious bathroom with quartz vanity and frameless glass doors. Stay connected with WiFi, and lounge in comfort in the slippers and cozy bathrobe provided in every suite.
Start your day with free made-to-order breakfast, and join us after work or sightseeing for our complimentary Evening Reception*. Our hotel also has a snack shop and 24-hour room service.
Indulge in our full-service spa with 4 treatment rooms, a nail salon and private lounge. Unwind in the heated indoor pool and whirlpool, or work out in the 24-hour fitness center. With a conference center housing 18,000 sq. ft. of event space including a 10,000 sq. ft. ballroom, our hotel is perfect for meetings and celebrations of up to 1,000 people.
*Service of alcohol subject to state and local laws. Must be of legal drinking age.
Location
Embassy Suites by Hilton Amarillo Downtown
550 S Buchanan Street, Amarillo, TX
79101, United States
Hours
Reviews
4.2
2,086 reviews
5 stars
1,358
4 stars
328
3 stars
132
2 stars
93
1 star
175
What are people saying?
AI-generated from recent customer reviews
Service Quality
Staff received mixed reviews; some were praised for being friendly and helpful, while others were criticized for rudeness and poor management.
Room Conditions
Rooms were generally described as clean and spacious, but some guests reported issues with maintenance, such as broken appliances and cleanliness problems.
Breakfast Experience
Breakfast was frequently highlighted as a positive aspect, with many guests enjoying the made-to-order omelets and variety, though some noted disorganization.
Parking Issues
Guests expressed frustration over parking fees and the inconvenience of valet services, with some opting for free street parking instead.
Noise Levels
Several reviews mentioned noise disturbances from traffic and other guests, impacting the overall comfort of the stay.
- OHOcean Hess1 day ago5.0The lady at the front desk was so sweet to myself and my kitty Nixon. She made me feel so comfortable staying here. Valet was easy, check in easy, nice hotel.
- AMAna Martin2 days ago5.0Beautiful stay! From the moment we walked in, the scent throughout the hotel was amazing. The rooms were very comfortable, the pillows were great, and everything was exceptionally clean. We truly enjoyed our stay.
- ASAbbey SeitzNov 16, 20251.0DO NOT STAY HERE unless you enjoy discovering that the manager sold your rooms for a premium rate, leaving you with no accommodations despite having a confirmed booking. Yes, you read that right. My group and I had five rooms confirmed for two nights at this Embassy Suites. We arrived at the hotel around 11:15pm to check in (at our scheduled arrival time that the hotel knew about) to be told by the manager that he had no reservations for any of us and they had no vacancy that night. Our transportation driver informed us that this has happened to his customers at this Embassy Suites the previous two nights too. The manager is disregarding confirmed reservations and selling any room to last minute guests with no reservations for a premium rate… all so his hotel can earn some extra money. And when I tried to give him our reservation confirmation numbers to inquire about HOW our rooms were given away, he rolled his eyes at me and took a phone call. He made no attempt to try to find the mistake. He claimed there were rooms at another hotel that was very far away and in the middle of nowhere - a hotel that our van driver said we should never stay at because it is run down and has no food around it (we are here for two days and did not rent a car because we expected to be downtown within walking distance of everything). I travel weekly for my job and have NEVER been treated so poorly or disrespectfully before and have NEVER had a situation like this happen before. So at midnight, we spent hours searching all over town for five new hotel rooms, which was incredibly challenging given that there was a large event in town and almost every hotel was sold out. We are all completely disgusted by this hotel and especially with the manager. This wasn’t a genuine mistake. This was pure greed and a malicious attack on paying customers to make an extra dime. I wish I could give this hotel and especially the manager less than 1 star.
- MHMarielle HeNov 9, 20255.0Shout out to NICK from WY for genuine excellence beyond expectations compared to all 7 hotels we’ve stayed over the past week, on our drive from the east coast. Update TBD
- DHDavid HuffmanNov 6, 20255.0The hotel has a great service to offer, rooms are spacious, evening drinks are limited but are good. Breakfast was delicious and fresh.
Frequently Asked Questions About Embassy Suites by Hilton Amarillo Downtown
Do you have a shuttle?
No, we do not.
What options do you have for parking at your hotel?
We offer both self-parking and valet for a fee.
How far are you from the American Quarter Horse Museum?
Our hotel is 3.6 miles from the American Quarter Horse Museum.
How far are you from the Amarillo Botanical Gardens?
We are located 5.3 miles from the Amarillo Botanical Gardens
How far are you from the Amarillo Visitor Information?
We are 3 miles from the Amarillo Visitor Information.
How close is the zoo?
The Amarilla Zoo is 2.1 miles from our hotel.
How far from the city center is this hotel?
We are one mile from city center.
How close to the Don Harrington Discovery Center are you?
We are about 5 miles from the Don Harrington Discovery Center.
What are your options for breakfast on property?
1887 Social House Monday- Sunday complimentary cook to order breakfast, Monday- Sunday open for lunch and dinner 11am-3pm and 5pom-10pm
Do you have a restaurant?
Yes, 1887 Social House Monday- Sunday complimentary cook to order breakfast, Monday- Sunday open for lunch and dinner 11am-3pm and 5pom-10pm
Is there a gym at this hotel?
Yes, our fitness center is open 24/7.
Do you have laundry?
Yes, we have self-service laundry machines (washer and dryer) available.
Do you have a place to grab snacks or drinks at the hotel?
Yes, we have an on-site market with drinks, snacks, and sundries.
Do you have a business center?
Yes, open 24 hrs a day we offer copying, faxing, and package storage.
Is internet free?
Yes, our wi-fi is complimentary for guests.
Do the rooms have a microwave and refrigerator?
Yes, all rooms have a microwave and mini fridge.
Do you have a pool and hot tub?
Yes, we have an indoor pool and hot tub open 7am to 10pm.
What are the check-in and check-out times at Embassy Suites by Hilton Amarillo Downtown?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Does the hotel offer free breakfast?
Yes, complimentary made-to-order breakfast is available daily at 1887 Social House.
Are pets allowed at the hotel?
Yes, both cats and dogs are welcome at the hotel.
Is parking available at the hotel?
Yes, the hotel offers self-parking and valet parking options for a fee.
Does the hotel have a fitness center?
Yes, the fitness center is available for free 24/7.
What accessibility features does the hotel provide?
The hotel has accessible parking, elevators, and is mobility accessible.
What dining options are nearby the Embassy Suites by Hilton Amarillo Downtown?
Nearby dining options include 1887 Social House and Las Brisas Southwest Steakhouse, both offering restaurant and bar services.
How close is the hotel to the Globe-News Center for the Performing Arts?
The hotel is located next to the Globe-News Center for the Performing Arts, making it an easy walk to shows and performances.
What attractions can guests visit near the hotel?
Guests can explore attractions such as the American Quarter Horse Museum, Amarillo Botanical Gardens, Route 66 Historic District, and Cadillac Ranch, all within a few miles of the hotel.
Does the hotel provide digital amenities for guests?
Yes, guests can enjoy digital guest room keys and complimentary Wi-Fi in public areas and guest rooms.