Business Details
About
HotelWedding VenueConference CenterBusiness Meeting LocationsExtended Stay HotelCandlewood Suites
Our Candlewood Suites Amarillo-Western Crossing Hotel is a great location that's just five minutes from the intersection of Interstate 40 & I27/US 87. We are the perfect place for any length of stay, whether you're coming for a quick trip or an extended stay. Our hotel offers a selection of studios and one and two-bedroom suites. Our rooms include fully equipped kitchens and a spacious workspace with complimentary Wi-Fi access throughout the hotel. We have a 24-hour Candlewood gym, complementary on-site guest laundry, along with providing our guests with a daily complimentary newspaper, and weekly housekeeping service.
Visit our 24-hour cupboard and grab a quick snack for the road, or just relax in our outdoor gazebo & grill area. Located nearby are a variety of restaurants for Dine in or Drive thru, some within walking distance. We are a short drive to areahospitals, Amarillo Civic Center, Downtown area,and the home to our baseball team,Hodgetown. When you are looking for a hotel in the area, make our Candlewood your first choice for affordable accommodations. Our goal is to make your stay feel more like at home.
Location
Candlewood Suites Amarillo-Western Crossing by IHG
18 Western Plaza Drive, Amarillo, TX
79109, United States
Hours
Reviews
4.1
431 reviews
5 stars
233
4 stars
101
3 stars
34
2 stars
27
1 star
36
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted significant cleanliness problems, including dirty rooms, unclean bathrooms, and leftover items from previous guests.
Customer Service
Feedback on customer service was mixed, with some praising friendly staff while others reported unhelpful or rude interactions.
Room Condition
Many guests noted that rooms were in need of maintenance and updating, with issues such as broken fixtures, outdated furniture, and unpleasant odors.
Safety Concerns
Several reviews mentioned safety issues, including theft from vehicles in the parking lot and a general feeling of insecurity around the property.
Value for Money
Some guests appreciated the spacious rooms and kitchenette facilities, considering them good value for the price, despite other complaints.
- WMwx mcpoJan 6, 20265.0Everything from the receptionist to the room was excellent. Room was very large, clean and comfortable. Bed was one of the best hotel beds I've ever slept on.
- EGEdgar GonzalezDec 16, 20253.0Really bad room set up. Only 1 night stand instead of 1 on each side of the bed. And inconvenience for charging your phones.
- XSXavier SandovalDec 15, 20255.0Ay this candlewood is great.
- JLJeff LoweNov 30, 20251.0**Review for Candlewood Suites, Amarillo, Texas** I had an extremely disappointing stay at Candlewood Suites in Amarillo. Firstly, they ran out of bottled water for guests—seriously? How basic is that? The chair in my room was absolutely filthy, and the paint patches on the walls were a horrendous mismatch; it looked like they did a half-hearted job of trying to hide damage. To top it all off, after taking a shower, I was left standing in 5 inches of water because the tub wouldn’t drain and no stopper for the sink. Absolutely unacceptable! The front desk staff were unfriendly, especially for a Diamond member like me. You’d expect better treatment, but I felt completely ignored. To make matters worse, I was unable to use any of my accumulated points for a free night, which would have been a much better option than paying for this awful experience. What’s the point of having rewards if you can’t use them? I am now left feeling frustrated and disappointed, and I would like my payment credited back to me. It’s only fair, considering the poor service and conditions I experienced. I do not recommend this place to anyone.
- RCRyker CablerNov 16, 20251.0Stung by a wasp at 2:20 am and was told they can't switch me rooms or do anything helpful. I've stayed multiple times this year with no issues, but after seeing how they handle problems here I sure won't be back.
Frequently Asked Questions About Candlewood Suites Amarillo-Western Crossing by IHG
What accessibility features does Candlewood Suites Amarillo-Western Crossing offer?
The hotel offers accessible parking, mobility accessible facilities, and an elevator for guest convenience.
Does the hotel provide free Wi-Fi for guests?
Yes, complimentary Wi-Fi is available in public areas throughout the hotel.
Are pets allowed at Candlewood Suites Amarillo-Western Crossing?
Yes, pets including cats and dogs are welcome at the hotel.
What are the check-in and check-out times at the hotel?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is housekeeping service available during my stay?
Yes, housekeeping is available with weekly service and guests can also request additional housekeeping.
What fitness facilities are available at the hotel?
Guests have free access to a 24-hour fitness center equipped with elliptical machines, treadmills, and free weights.
Are there business facilities available for meetings or work?
Yes, there is a business center and one meeting room available for guest use.
Is there parking available at Candlewood Suites Amarillo-Western Crossing?
Yes, free parking is available on-site for all guests.
What nearby hotels can I consider besides Candlewood Suites Amarillo-Western Crossing?
Nearby hotels include Spark by Hilton Amarillo Western Plaza, Staybridge Suites Amarillo-Western Crossing, Comfort Suites, and Route 66 Hotels Ltd.
Are there any local attractions or facilities near the hotel that guests might find useful?
Yes, guests can visit the Amarillo Civic Center, Hodgetown baseball stadium, or use services like the Amarillo Postal Employees Credit Union and Petco nearby.
Where can I find dining options close to the Candlewood Suites Amarillo-Western Crossing?
Various restaurants are within walking distance, and you can also visit nearby places like Tea2Go for tea and Ahvaz Hookah Lounge for a relaxing atmosphere.