Holiday Inn Express & Suites Alpine Southeast by IHG

Reviews

• KK

  K. M. Kang

  Mar 22, 2026
  1.0
  My stay at Holiday Inn Express in Alpine, TX was one of the worst stays in my 30+ years of traveling! I arrived at the hotel and realized that the hotel is going through a major construction/ renovation. I was assigned to a room on second floor. There were constructions going on the entire floor except a few rooms so the hallway was full of construction equipment and debris and it was loud from construction equipment. I booked the hotel back in October of 2025. If I had known that the hotel would be doing a major construction, I would have chosen a different hotel in Alpine. I feel that the hotel should have notified me well in advance so I have a choice of keeping the reservation or booking another hotel in the area.
• KB

  Kyla Bailey

  Mar 21, 2026
  1.0
  Our family booked a 2-night stay through a 3rd party app for spring break this year at this hotel. When we arrived late at night, there was various signage about the hotel undergoing extensive renovations. At check in we were told the TVs on our floor were not set up yet and therefore unusable. Annoying but not the end of the world. The hallways were packed with boxes and tools from the renovation. And the room we were assigned looked like it had just been completed that day. There were no trash cans, the phone was not connected, and the air conditioning was not even set up. The front desk attendant came by to try to troubleshoot the air conditioner but was unable to get it going. The high temperature was nearly 90 that day, and there was no air conditioning. And it’s not like we could have opened a window, so there was, in essence, zero ventilation. The proposed solution? To leave the door open and have a fan blowing from the hallway. I have 2 young girls. Absolutely unacceptable. We asked for another room, but were told they were completely booked. So we left. What else were we going to do? And because it was spring break and every other hotel in town was full, we had to drive an hour back the way we came to Fort Stockton. The front desk attendant told us we had to go through hotels.com to get a refund, so we did so, but when they contacted the hotel, they stated the manager hung up every time a refund was brought up. So now we’re out for a hotel stay for a hotel we didn’t even use, and which was not ready for guests AT ALL. Complete misrepresentation of services. Had the hotel called us earlier that day and let us know the issues they were experiencing, we would have at least saved 2 hours of driving and gas. Never staying at a Holiday Inn property again.
• JC

  Jodi Cotton

  Mar 17, 2026
  2.0
  Caution, this property is under renovation and not suitable for those on a leisurely vacation as the construction noise starts at 7 am. I completely understand renovations are necessary, however, charging full price during a renovation, $193/nt, is ridiculous especially when the front desk is a folding table, no pantry, no sitting area, no lobby restrooms, makeshift breakfast in a conference room, and no ice machine or vending machine on first floor. They put us on the first floor, Room 103, right next to the construction and dust. By the third day my kids and I were stuffy and unable to breathe out of our noses from all the fine construction dust covering everything in our room. I strongly advise anyone to avoid this property until renovation is complete or they adjust the nightly rate to reflect the disruption to their patrons.
• WY

  Wilson Yu

  Mar 15, 2026
  1.0
  The room was great, some of the staff not so much. The owner/one of the higher ups will jump into a conversation you’re having with the front staff about a totally different situation and won’t listen until he is done with his irrelevant take. Also despite having made a reservation a month prior, they called me only 24 hours beforehand to let me know there had no availability.
• RB

  Robert deWayne Beers

  Mar 6, 2026
  1.0
  RECOMMEND YOU AVOID. We've stayed here before and our stays have been fine. However, I'd recommend you avoid this HIE until their renovations are completely done - given the pace, it could be a number of months. The lobby was gutted when we got there (tiling started during our stay and was incomplete when we left) and the 3rd floor was essentially gutted - and rooms were being upgraded. However, it has a long way to go and 1st and 2nd floors hadn't been started. We made our reservations 6 months prior to arrival - with no knowledge of the renovations - and we were not notified at any time during the interim. Not good form for IHG / HIE. I made my reservation on the IHG website on 20 Jul 2025 - for a 17-23 Feb 26 stay; as expected - prices were higher than normal due to Cowboy Poetry Gathering. Room cost avg was $229 per night. We expect hotels to take advantage of elevated demand to elevate prices. We did not expect to check in to a destroyed lobby, dusty hallways, displaced breakfast venue, cold coffee, and dry cinnamon rolls - and on several days a walk outside to get around the lobby to the breakfast venue; we had no knowledge of these issues until our arrival on 17 Feb 2026. At check-in - the young lady at the front desk was somewhat curt when I asked her about the construction at the makeshift table in the lobby when I checked in. The stay did not begin well. The next morning I spoke with a lady who identified herself as the hotel manager (name withheld for her privacy); she argued with me about the construction saying the hotel construction was clearly stated on the hotel website (not on the IHG website where I made reservations) - I then checked the hotel specific website. There was a short sentence about the construction but no pictures or explanation regarding the extent. Not to mention WiFi outages - when I reported this to the "manager" her answer to me was "no one else has complained." She asked me "what do you want - some points?" - my assessment of customer service was not improving. I can see why they'd be frustrated - they're having to greet customers in a construction zone; however, both of these ladies lost excellent opportunities to make good first impressions. To her credit, the "manager" did some homework and, when she discovered I had made my reservation 6 months prior, she then reduced my 6 night total from $1,373 (avg $229) to $1,061 (avg $177). By no means was this stay worth $177 / night - however, rooms aren't plentiful in Alpine during Cowboy Poetry Gathering (the Gathering was excellent as always, BTW). I would have much preferred better accommodations or, at least, a rate commensurate w/ the conditions. However, I didn't go to Alpine to haggle w/ hotel management over the appropriate rate for lodging at a construction site, so I let it go at that. Am hoping this HIE gets straightened out soon; it's an excellent location and has been quite acceptable in the past.

Frequently Asked Questions About Holiday Inn Express & Suites Alpine Southeast by IHG