Business Details
About
Extended Stay Hotel
The Homewood Suites by Hilton Dallas/Allen hotel invites guests to enjoy signature hotel services and amenities in a convenient, beautiful and modern property. Located in Allen, TX on US-75/Central Expressway North, three miles south of TX-Hwy 121/Sam Rayburn toll road, the hotel is nestled between the cities of Plano, Frisco, and McKinney, Texas, and a short drive to vibrant downtown Dallas. Minutes away from world-class shopping, dining, sports and entertainment venues, this hotel brings the best of Allen and the Dallas metroplex to ensure a memorable stay: Local shopping and attractions: Allen Event Center, Village at Allen, Village at Fairview, Watters Creek at Montgomery Farms, Allen Premium Outlets, Dr.
Location
Homewood Suites by Hilton Dallas/Allen
455 Central Expressway North, Allen, TX
75013, United States
Hours
Reviews
4.1
818 reviews
5 stars
441
4 stars
183
3 stars
75
2 stars
32
1 star
87
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude or unhelpful, particularly at the front desk.
Cleanliness Issues
Many guests reported cleanliness problems, including dirty rooms, unemptied trash, and maintenance issues.
Room Quality
Several reviews mentioned uncomfortable furniture, musty smells, and outdated decor in the rooms.
Breakfast Quality
While some guests enjoyed the breakfast options, others found it lacking in quality and variety.
Pool Maintenance
The pool was frequently reported as dirty or closed, disappointing guests who expected to use it.
- AMAl M4 days ago1.0This is a pretty shitty hotel the doors don’t work properly and the key cards are constantly going out. They have special Wi-Fi that you must pay for, but the free Wi-Fi is extremely slow and always goes down. ALSOOOO THE CAMERAS DO NOT COVER THE PARKING LOT!!!!! I had my truck broken into and the hotel said they couldn’t do anything or see anything even though I was parked in the main parking. Also to add the freezer being completely melted did they toss everything no just turned it back on with the stuff in it
- RJRobert JohnsonNov 14, 20255.0Big comfortable rooms
- SSSteveNov 7, 20253.0This place is just OK overall. I have stayed here for weeks at a time over the last several years. In that time it's just gone further downhill by not having painting and cleaning kept up. I would say the hotel just needs more maintenance. There are many issues all over the property to be addressed. In my room (a 1 bedroom with living room suite), there are stains on the carpet that need to be cleaned, the night stands are chipped and worn out, a handle was missing on the dresser, and the carpet is ripped. The hallways also need paint and cleaning in general due to cart and luggage drag marks and chipped corners. The property needs to be re-freshed with maintenance, paint, and carpet cleaning. Also the housekeeping is spotty at best. Last year we were here and the maid showed up once in 9 days, even after calling the front desk multiple times. We had to get clean towels ourselvrs from the front desk, also coffee, tp, etc. Good location for me, but falling below Hilton standards at this point (I am a Diamond Member).
- HVHector VazquezOct 18, 20255.0Es un hotel que es muy funcional, ya que la habitación tiene cocineta, lo cual ayuda mucho si quieres tener a la mano alimentos. Esta muy centrico ya que ibamos de compras a Allen Premium Outlets y tiendas cercanas ahi como el Bass Pro Shop que esta en Allen.
- LCLYF's ChannelOct 4, 20251.0Today my brother and my 5 year old son faced the worst customer service experience at this hotel. 1. The room key was not working at first.. When asked about it they got a rude reply from the front desk lady and was asked to reach the front desk to receive another one as she is the only one there to manage the entire hotel. 2. The bathroom shower gel was empty. When asked about it. She replied that she can provide a soap maybe in morning 🤷🏻♂️. The stock inventory has expired.. 3. High was the rent but didn't get a decent customer service even at the 1star motels offer. 4. Front desk lady's voice tone was also very irritating and full of bad attitude. She had little respect for the needs of people.
Frequently Asked Questions About Homewood Suites by Hilton Dallas/Allen
What are the check-in and check-out times at Homewood Suites by Hilton Dallas/Allen?
Check-in is at 3:00 PM and check-out is at 12:00 PM.
Is breakfast included with a stay at Homewood Suites by Hilton Dallas/Allen?
Yes, the hotel offers free breakfast with buffet options.
Does Homewood Suites by Hilton Dallas/Allen have a fitness center and pool?
Yes, there is a free fitness center featuring elliptical machines, free weights, treadmills, and weight machines, as well as one outdoor pool and a hot tub.
Are pets allowed at Homewood Suites by Hilton Dallas/Allen?
Yes, both cats and dogs are welcome at the hotel.
Does the hotel offer amenities for guests with mobility needs?
Yes, the hotel is mobility accessible and features accessible parking and elevators.
Is there parking available at Homewood Suites by Hilton Dallas/Allen?
Yes, self-parking is available on-site.
Are there pet-friendly policies at the hotel?
Yes, pets are welcome at the hotel including both cats and dogs.
What sustainable or eco-friendly practices does the hotel follow?
The hotel is ISO14001 and ISO50001 certified, participates in Hilton LightStay, uses eco-friendly toiletries, a linen reuse program, soap and toiletry donation programs, towel reuse program, and bans single-use plastic straws and styrofoam food containers.
Can guests use digital keys and contactless check-in/out at this hotel?
Yes, the hotel offers digital guest room keys and contactless check-in and check-out.
What nearby attractions can guests visit when staying at Homewood Suites by Hilton Dallas/Allen?
Guests can explore nearby attractions like Allen Event Center, Village at Allen, Village at Fairview, Watters Creek at Montgomery Farms, and Allen Premium Outlets for shopping, dining, sports, and entertainment.
Are there other hotels near Homewood Suites by Hilton Dallas/Allen for guests to consider?
Yes, nearby hotels include Hyatt Place Dallas/Allen, Holiday Inn Express & Suites Allen North-Event Center, and Holiday Inn Express & Suites Dallas NE - Allen.
What dining options are available near Homewood Suites by Hilton Dallas/Allen?
Nearby dining includes IHOP for breakfast and brunch, NASCAR Refuel Tenders & Burgers, Matt's Rancho Martinez for Mexican cuisine, Peppersmash - Craft Bar and Kitchen, Inaka Teppanyaki for Japanese food, On The Border Mexican Grill & Cantina, and Double Dave's Pizzaworks for pizza.