Holiday Inn Express & Suites Abilene by IHG

Reviews

• MS

  Matthew Sharp

  Feb 20, 2026
  3.0
  The staff was great, helpful, and kind. It was super expensive almost 300 dollars. I stay many nights at holiday inn. I was super disappointed that it was this expensive, for no obvious reason.
• EH

  Eric Huff

  Feb 10, 2026
  2.0
  Where do I even start? If you’ve ever wondered what a $35-a-night motel experience feels like at $140 a night, this is the place for you. I stayed here for 8 days and didn’t receive room service once. I asked multiple times and got a new excuse each day. By day six, I finally just asked for a housekeeping cart and cleaned the room myself. Yes, really. I attached a photo of my vacuuming my room as proof. On top of that, a surprising number of things were broken. The room safe didn’t work, the shower diverter valve barely functioned, several outlets were dead, and the side doors of the hotel didn’t latch or secure properly. The tragic comedy in all of this was that the maintenance guy was easy to find at any time—usually sitting on the couch near the front desk. Speaking of the front desk, it was nearly impossible to tell who actually worked there. No name badges, no uniforms, and friends of employees just hanging out behind the desk area made it feel more like a living room than a business. The one shining nugget in this pile was the breakfast. The biscuits were genuinely great, and one of the front desk ladies was very friendly. She couldn’t get anything fixed, but she was at least kind and professional. I don't know her name because no one had any identifiers. If management ever decides to match the price to the experience—or the experience to the price—this place might be worth another look. Until then, I’d recommend staying elsewhere.
• NH

  Neal Hauser

  Jan 13, 2026
  5.0
  Another great Holiday Inn Express to stay at while working in the area.
• DS

  Dick Sandbrook

  Dec 23, 2025
  1.0
  The room had many things that were broken and the water was scalding, hot and it burned my daughter. The breakfast did not have the juice machine. Working in the only water that was available was in the fitness room. And they refill the water jug with tap water.It tastes disgusting. This hotel is a horrible hotel.Do not go here.
• DR

  Danielle Robinson

  Dec 17, 2025
  1.0
  *** EDITED *** PRICE GOUGERS AND SWINDLERS. DO NOT STAY HERE!! Update on 12-19-25: Management responded to this review with a comment about a "pet identified in the guest room"... this is absolutely not true. Before we ever even got to our room, when we were checking in, the front desk clerk craned her head over the counter, looked at my dog, then went right back to typing on her keyboard. I thought she was typing something normal about the number of guests, plus my golden retriever, who stayed obediently right there by my side. I recall thinking it was kind of weird because I didn't know what she was typing (or even what she was thinking at the moment?) but If the front desk clerk had just kindly mentioned something about my pet (a question within her legal realm) I would have at least had the right to choose whether or not to stay there. Even though I had pre-paid, I still would have had the CHOICE to go ahead and seek accommodations elsewhere so as to not incur the $250 fee on top of the already $350 pre-paid amount that I paid online for the room. I was not given that right to choose, and that is the reason why I will continue to pursue this. It was deliberate. Plain and simple. If I do not receive a refund because of this underhanded transaction, this will definitely not be the only review I post, and I will make sure I educate people about this particular Holiday Inn Express so that they may be forewarned. "Unprofessional" would be an understatement. I was charged an additional fee of $250 that has not been refunded to me. Receptionist knew what she was doing. The manager and the director refuse to rectify this, and I have been an IHG rewards member for 11 years. Total price of stay?? Over $600. For one night. Be warned! Only giving one star because there was not a selection for negative stars. :(