Business Details
About
Hotel
Located in Abilene,TX, the Best Western Abilene Inn & Suites is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Best Western Abilene Inn & Suites
350 W OVERLAND TRL, Abilene, TX
79601, United States
Hours
Reviews
3.7
936 reviews
5 stars
406
4 stars
230
3 stars
100
2 stars
38
1 star
162
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted severe cleanliness problems, including dirty bathrooms, unclean sheets, and pest infestations.
Customer Service
Customer service experiences were mixed, with some guests praising friendly staff while others reported rude or unhelpful interactions.
Breakfast Quality
Many guests expressed dissatisfaction with the breakfast options, describing them as unappetizing and poorly managed.
Room Comfort
While some guests found the rooms comfortable and well-maintained, others reported issues with outdated furnishings and inadequate supplies.
Value for Money
Several customers felt the hotel was overpriced for the quality of service and cleanliness provided.
- ASAnthony SNov 13, 20255.0Im a regular here. Stay at least 1 day a week. Always a clean bed, clean room, friendly staff. Special shout to Angie. Recognizes me and always asks how I have been. Look forward to my next visit. Thank you all.
- AUAlejandra UribeNov 13, 20251.0Este hotel ha sido el peor en el que me he hospedado, el personal nos dijo que no podíamos cocinar lo cual entendimos y dejamos de hacerlo, al día siguiente una mujer entró a nuestra habitación cuando mi esposo salió del hotel, ella pensó que yo no estaba ahí y se metió SIN tocar, a tomar fotos de nuestras pertenencias, pensando que otra vez habíamos sido nosotros los que cocinamos cuando no fue así, lo cual nos molestó y al momento de ir a reclamar no quisieron enseñar las cámaras para identificar a la mujer, puras trabas, no solucionaron nada, ni se disculparon, no lo recomiendo en absoluto
- LYLauren YancyOct 26, 20252.0The AC works great but I don’t like waking up to cleaning out the shower from pubes from the previous person. I don’t feel clean after my shower- yes I took a video before getting in to tell the manager. We will likely spend $300 on a different hotel aside from $100 cheaper. Money does get you a clean shower- anything under $200 is a waste of time. I’d rather smell curry all night than deal with someone pubes! Also the door gets stuck and you has to slam the doors to get them to close.
- CHChris HarryOct 17, 20251.0Nasty place, checked into the room they gave me and it had feces droplets dried on toilet seat! They moved me rooms and bam same thing but urine dried on seat. They then wouldn't refund my money! I have never had such a horrible experience with a hotel you would think covid they would have the clean process down! Manager was only looking for ways to not refund money! She can have it i would never stay here nor will I stay at another best western! See pictures below!
- NSNancy SVOct 17, 20255.0Stayed a week with my family, and had a great experience. The rooms were clean, bathrooms were stocked up with supplies. The breakfast was amazing and delicious. The staff/room service was amazing. I paid a reasonable price for the week I stayed. The manager Sonia Olvera was very sweet and kind. Had the best time there! I’m definitely going back and staying here again.
Frequently Asked Questions About Best Western Abilene Inn & Suites
Does Best Western Abilene Inn & Suites offer free breakfast to guests?
Yes, Best Western Abilene Inn & Suites provides free breakfast to guests.
Is there a fitness center available at Best Western Abilene Inn & Suites?
Yes, the hotel has a fitness center available for guests.
Is the Best Western Abilene Inn & Suites a smoke-free property?
Yes, the property is smoke-free.
Does Best Western Abilene Inn & Suites offer free Wi-Fi?
Yes, guests can enjoy free Wi-Fi access throughout the hotel.
What are the address and general location of Best Western Abilene Inn & Suites?
The hotel is located at 350 W Overland Trail, Abilene, TX 79601, USA.
Is Best Western Abilene Inn & Suites open all day?
Yes, the hotel is open 24 hours every day of the week.
How can I take advantage of any current promotions at Best Western Abilene Inn & Suites?
You can stay 2 nights and receive a $50 Best Western Gift Card as part of their current offer.
What is the contact phone number for Best Western Abilene Inn & Suites?
You can reach the hotel at +1 325-672-5501.
Are there any convenience stores near Best Western Abilene Inn & Suites where guests can buy essentials?
Yes, several Allsup's Convenience Stores are located nearby for easy access to essentials during your stay.
Can I visit other Best Western properties in the vicinity of Best Western Abilene Inn & Suites?
Yes, there are multiple Best Western Abilene Inn & Suites locations close by which might offer alternative lodging options.