Best Western Abilene Inn & Suites

3.7
942 reviews
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Business Details

350 W OVERLAND TRL, Abilene, TX
79601, United States
(325) 672-5501
http://bestwestern.com
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About

HotelBest Western
Located in Abilene,TX, the Best Western Abilene Inn & Suites is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Abilene Inn & Suites
350 W OVERLAND TRL, Abilene, TX
79601, United States

Hours

Reviews

3.7
942 reviews
5 stars
410
4 stars
230
3 stars
100
2 stars
39
1 star
163

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Multiple reviews highlighted serious cleanliness problems, including dirty rooms, unclean bathrooms, and reports of pests.

Staff Performance

Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and unprofessional behavior.

Breakfast Quality

Many guests expressed dissatisfaction with the breakfast options, describing them as unappetizing and poorly managed.

Room Comfort

While some guests found the rooms comfortable and well-maintained, others reported issues with bedding and room conditions.

Value for Money

Several reviews mentioned that the hotel was overpriced for the quality of service and cleanliness provided.
  • KH
    Khayyam Hamid
    Dec 26, 2025
    5.0
    Late night check in, super clean room and excellent breakfast.
  • DM
    Denise M
    Dec 18, 2025
    1.0
    This is the worst hotel I’ve ever stayed at. They walked in my room at 8 am unannounced twice. Then kicked my coworker and I out at noon when we paid for 2 nights. Im here because I drive over drivers
  • AS
    Anthony S
    Nov 13, 2025
    5.0
    Im a regular here. Stay at least 1 day a week. Always a clean bed, clean room, friendly staff. Special shout to Angie. Recognizes me and always asks how I have been. Look forward to my next visit. Thank you all.
  • AU
    Alejandra Uribe
    Nov 13, 2025
    1.0
    Este hotel ha sido el peor en el que me he hospedado, el personal nos dijo que no podíamos cocinar lo cual entendimos y dejamos de hacerlo, al día siguiente una mujer entró a nuestra habitación cuando mi esposo salió del hotel, ella pensó que yo no estaba ahí y se metió SIN tocar, a tomar fotos de nuestras pertenencias, pensando que otra vez habíamos sido nosotros los que cocinamos cuando no fue así, lo cual nos molestó y al momento de ir a reclamar no quisieron enseñar las cámaras para identificar a la mujer, puras trabas, no solucionaron nada, ni se disculparon, no lo recomiendo en absoluto
  • LY
    Lauren Yancy
    Oct 26, 2025
    2.0
    The AC works great but I don’t like waking up to cleaning out the shower from pubes from the previous person. I don’t feel clean after my shower- yes I took a video before getting in to tell the manager. We will likely spend $300 on a different hotel aside from $100 cheaper. Money does get you a clean shower- anything under $200 is a waste of time. I’d rather smell curry all night than deal with someone pubes! Also the door gets stuck and you has to slam the doors to get them to close.
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Frequently Asked Questions About Best Western Abilene Inn & Suites

Does Best Western Abilene Inn & Suites offer free breakfast to guests?

Yes, Best Western Abilene Inn & Suites provides free breakfast to guests.

Is there a fitness center available at Best Western Abilene Inn & Suites?

Yes, the hotel has a fitness center available for guests.