KA
Karan Agarwal
Oct 8, 2026
Shocking bad and rude service. I am a lifelong four seasons patron and I am beyond shocked how rude the service has been today. The “head mixologist” Burak Temnur repeatedly insulted the women in our group going as far as saying “are you sure you know what a “margarita” tastes like. Moreover, we ran up quite a sizable happy hour tab, yet when we inquired why additional chips for our dips had not arrived after 25 mins, he told us “to order everything at the same time or learn to be patient”. Moreover, the server (Onur Cufunder), to a lesser extent was also curt and quite the opposite of welcoming. He did the bare minimum but seemed annoyed every time we asked to order absolutely anything.
In the absence of any manager, I shared my experience with Burak where he began to rudely question “why I had so many problems”. We are staying at the raffles this trip and the service has been quite the opposite so this appears to be an isolated example of terrible service and a management. We came here because it was the four seasons but won’t be coming back.
JL
Julien Gaudet Lachapelle
Oct 8, 2026
Located in the heart of Istanbul’s Old City, this hotel—remarkably, a restored former prison—is ideally situated for exploring Sultanahmet on foot. However, be aware that the neighborhood is difficult to access; leaving it requires a skilled driver and plenty of patience to navigate Istanbul’s legendary traffic. The service for which the chain is renowned is certainly present here. Special mention must be made of the concierge’s courtesy and dedication; they spare no effort in helping to organize activities and outings. The standard rooms are comfortable and quiet, though I would have expected a bit more space. For those who, like me, prefer more room, a suite is likely an option worth considering. The breakfast service is excellent and of high quality, featuring fresh fruit and pastries. The service is attentive—as expected—though it can be slow during busy periods. The premises are impeccably clean, and the property’s maintenance is flawless. The only risk in staying at the Four Seasons Sultanahmet is that you will end up judging all other hotels against its standards, which are nearly impossible to match. Truly worthy of its three Michelin Keys!
I only checked out of this hotel about one hour ago, but I feel I must write a review ASAP whilst my stay is fresh in my mind.
I’m not sure where to start really - I am a huge fan of the Four Seasons but the team here are a cut above the rest. The care, consideration, hospitality, and kindness showed to me by every member of the team was outstanding.
My stay here was booked months and months in advance, and was intended to be a late birthday trip and a mini honeymoon for my husband and I, as we had just married at the end of August. He was denied entry to Turkey due to a damaged passport, but as he had already paid for the huge suite, he told me to go and try to enjoy myself.
I arrived visibly distressed, rattled, and extremely upset. I didn’t really want to be there without my husband and we had been looking forward to this for a long time. I even cancelled the extra day that we had booked at the 4S because I wanted to leave earlier.
The team were immediately calming, warm, and extremely welcoming. They spent the next three days making the best out of a terrible situation - bringing me flowers, cakes, random desserts, checking in on me and making me feel at home.
I eventually found to be enjoying my time in Istanbul so much that I reinstated the extra day at the 4S, and had initially booked the extra night in the smallest room (to save money) which would have required a room change from the suite my husband and I booked. The real shock came when the staff told me I could stay in the suite as an upgrade, and I needn’t worry about the rate - it would just reflect the rate of the smallest room that I planned on moving to. I have to say I was completely in awe and blown away by the generosity here, and knowing that the team there were simply trying to make my situation as comfortable as possible was so special.
The grounds itself are beautiful and my room (executive king) was incredible and decorated with birthday decorations on my arrival.
Breakfast is fantastic, and all the staff working there are wonderful too.
I really can’t thank the team at the 4S Sultanahmet enough. Without them, my situation would have no doubt felt 100x worse. I hope to return as soon as I can, with my husband this time.
JP
James personal
Sep 25, 2026
The service is so exceptional that it is definitely worth five stars. My laptop broke down. They lent me a laptop and later arranged collection of my own laptop when it was repaired. They put my wife's straggling charger wire into a neat loop kept in place with a little leather tie. They saw I had brought a mini-soap in preference to using their squeezy liquid soap. So they gave us lots of mini-soaps. Truly exceptional. And they gave us a free room upgrade.
Small flaws: muzak all the time. Not classy. Lighting in the rooms was close to being all or nothing. I prefer to have some lights on and some off. Decor: could have been anywhere in the world. It should reflect Istanbul location. Dining room in the courtyard: ruins the courtyard which should have been a lovely garden.
YC
yasemin celiloglu
Sep 12, 2026
Four Seasons Sultanahmet’a daha önce defalarca gelmiş bir misafir olarak bugün yaşadığım muamele karşısında gerçekten şaşkınım ve son derece öfkeliyim.
Aracımı valeye bırakmak istediğimde, yaklaşık iki saat sonra geri dönerek otelde yemek yiyeceğimi açıkça belirttim. Vale hizmetini ücretsiz kullanmak gibi bir talebim kesinlikle yoktu; ücretini ödemeye, hatta gerekirse normal ücretin üç katını vermeye hazır olduğumu dahi söyledim.
Buna rağmen Hande Hanım’ın son derece küstah, küçümseyici ve çözüm üretmekten uzak tavrıyla karşılaştım. Durum öyle bir noktaya geldi ki kendisine açıkça “Ne olur beni mağdur etmeyin” diye rica etmek zorunda kaldım. Buna rağmen hiçbir anlayış gösterilmedi. Üstelik aracımı kabul etmedikleri için iki kez otelin önünden arabayla tur atmak zorunda bırakıldım.
Four Seasons gibi dünyanın en üst segment otellerinden birinin kapısında, hizmetin bedelini ödemeye hazır ve otele sürekli gelen bir misafirin bu şekilde yalvarmak zorunda bırakılması başlı başına utanç verici bir hizmet anlayışıdır. Bir misafir neden bir otelin çalışanına kendisini mağdur etmemesi için yalvarmak zorunda kalsın?
Ben Sultanahmet’te ücretsiz otopark arayan ve Four Seasons’ın imkânlarını kullanmaya çalışan biri değildim. Aynı akşam geri dönüp otelde yemek yiyeceğimi, daha önce de buraya defalarca geldiğimi ve vale ücretini ödeyeceğimi açıkça söyledim. Buna rağmen karşılaştığım tavır, sanki kapıda istenmeyen biriymişim gibi hissettirdi.
Bir lüks oteli lüks yapan yalnızca binası, konumu veya fiyatları değildir. Misafirine gösterdiği nezaket, saygı ve çözüm üretme becerisidir. Bugün bunların hiçbirini göremedim.
Four Seasons’a yakıştıramadığım yalnızca aracımın alınmaması değil; bir misafirin bu noktaya kadar rica etmek zorunda bırakılması ve buna rağmen küçümseyici bir tavırla karşılaşmasıdır.
Daha önce severek geldiğim Four Seasons Sultanahmet’ta böyle bir deneyim yaşayacağımı hiç düşünmezdim. Gerçekten büyük bir hayal kırıklığı.
