InterContinental Istanbul by IHG

Reviews

• AA

  Adham Alfatem

  today
  1.0
  The Worst Hotel Experience – InterContinental Istanbul Taksim This was one of the worst hotel experiences I have ever had. The housekeeping service was absolutely terrible, and the room cleanliness was extremely disappointing. The room was not properly cleaned, and the overall standard of housekeeping was far below what you would expect from a hotel carrying the InterContinental brand. What disappointed me the most was the complete lack of flexibility and consideration for guests. I asked for a late checkout of just two additional hours and offered to pay the extra charges. I even asked whether I could stay in another room for those two hours, as I was traveling with a child. Unfortunately, both requests were refused. I find this level of service completely unacceptable, especially for a hotel of this reputation and price range. There was no reasonable solution offered, no flexibility, and very little consideration for the comfort of a guest traveling with a child. The poor housekeeping, extremely disappointing room cleanliness, and lack of customer service made this stay a truly miserable experience. A hotel of this standard should prioritize cleanliness, guest comfort, and customer satisfaction, but unfortunately, this property failed on all three. I would not recommend this hotel to anyone. This experience has completely damaged my trust in the InterContinental brand, and I will think twice before ever staying at any of their properties again. Terrible housekeeping, unacceptable room cleanliness, disappointing customer service, and absolutely no consideration for guests. This was my last stay at an InterContinental hotel, all because of the unacceptable experience at their Taksim property in Istanbul.
• TT

  Tú Anh Lê Thị

  1 day ago
  1.0
  Very bad service!!! Not deserve for IHG brand We checked in at 10:30pm evening, already confirmed room type king bed with sea view but they gave us a room twin bed and just a side view is sea It took 30 minutes to change the room and the ridiculous thing is how they solve it: First call we informed about the wrong room and they said will check and call again Second call they said will send someone come to change Third call maybe their manager answered and said they will change room after 9am tomorrow and also not sure if what time the guest in "our new room" will check out, so also nothing sure that we will have a new room!??? How nonsense!!! We stay only 1 night, check in 10:30pm EVENING and their solution is change new room in 9am the next day??? This is their mistake from the beginning and they solve like that?!! The last call I don't have patience anymore and they said they will send someone to change room All the calls they answered were not friendly and always talk fast and hang up phone before me At the new room with the bell boy, he didn't know how to turn on the light but he informed the reception to send staff check but. We hang the DND sign, the staff noticed it and call to our room to open door, that's correct, but then the restaurant staff knocked out door to collect payment, even the man delivered food said just need to sign the bill, then AFTER 11PM EVENING the staff again knocked my door and say need to collect payment because I don't have deposit while we hang DND sign!!! I am really disappointed with the service After changing new room, no call to check up if the room ok or offer further assistance I really don't understand the service here and what is the manager doing This experience was far below what I expected from an IHG hotel.
• FR

  Fatima r.

  Oct 8, 2026
  1.0
  ⭐ 1/5 – Disappointing stay, poor service and cleanliness We stayed five nights at the InterContinental. The first two nights were booked through a conference we were attending, and we then extended for three more nights at our own expense for tourism. We chose to stay on and pay personally, yet this made no difference to how we were treated. The experience was poor from check-in to check-out. The staff were unfriendly from the start and often seemed annoyed whenever we asked for anything. Housekeeping was a constant problem: even with the "clean room" sign displayed, the room never felt properly cleaned. We were three guests, yet amenities were always provided for two. The shower gel ran out, and despite leaving the empty bottle in plain view and asking for a refill three days in a row, we never received one before leaving. Some of the "fresh" towels had small hairs on them, which made them unusable. The in-room fridge was locked, and our repeated requests to use it, even just for water, went unanswered till last night after repeated requests. We were travelling with a child, and staff showed little consideration for that like smoking in our floor. One staff member, Mehmet, was particularly rude and disrespectful throughout our stay, to the point where we started avoiding him. Instead of helping, he seemed to make simple requests harder. For a hotel of this standard, we expected far better. We would not stay here again.
• DD

  D

  Oct 5, 2026
  2.0
  Disappointed by declining standards at a long-time favorite ​As a loyal Platinum Elite member who has stayed at the InterContinental Istanbul every year, it truly breaks my heart to write this review. Unfortunately, over the past two years, I have noticed a visible decline in overall quality, cleanliness, and service standards. ​During my stay last week, basic expectations were simply not met: ​Cleanliness: Room housekeeping was substandard. Daily turn-down did not include basic vacuuming, requiring us to call staff to have it done properly. ​Service & Hospitality: The warm, proactive hospitality we once relied on is gone. Front-of-house staff rarely offered assistance with luggage or taxis without explicit requests, and effort to assist guests during bad weather was minimal. ​As a regular guest and high-tier loyalty member, I expect top-tier standard and generous hospitality. Sadly, the current experience feels constrained and lacking in care. I sincerely hope management takes steps to restore this property to its former high standards. Thank you
• AA

  adi

  Oct 3, 2026
  5.0
  كانت إقامتي في فندق InterContinental Istanbul رائعة جداً، وكانت تجربة مميزة بكل معنى الكلمة. الفندق جميل وفخم، وموقعه ممتاز، كما أن الإطلالات على إسطنبول والبوسفور رائعة والأجواء مريحة جداً. وأود بشكل خاص أن أشكر وأمدح الآنسة Gizem، فقد كانت من أفضل الموظفين الذين تعاملت معهم أثناء وجبة الإفطار. كانت لطيفة جداً، مبتسمة، محترفة وتهتم بأدق التفاصيل، وكانت خدمتها راقية وسريعة. جعلت تجربة الإفطار أكثر راحة ومتعة بفضل تعاملها الجميل واهتمامها بالضيوف. شكراً لـ Gizem ولجميع فريق InterContinental Istanbul على حسن الضيافة والخدمة الممتازة. بالتأكيد كانت إقامة جميلة وسأكون سعيداً بالعودة مرة أخرىكانت إقامتي في فندق InterContinental Istanbul رائعة جداً، وكانت تجربة مميزة بكل معنى الكلمة. الفندق جميل وفخم، وموقعه ممتاز، كما أن الإطلالات على إسطنبول والبوسفور رائعة والأجواء مريحة جداً. وأود بشكل خاص أن أشكر وأمدح الآنسة Gizem، فقد كانت من أفضل الموظفين الذين تعاملت معهم أثناء وجبة الإفطار. كانت لطيفة جداً، مبتسمة، محترفة وتهتم بأدق التفاصيل، وكانت خدمتها راقية وسريعة. جعلت تجربة الإفطار أكثر راحة ومتعة بفضل تعاملها الجميل واهتمامها بالضيوف. شكراً لـ Gizem ولجميع فريق InterContinental Istanbul على حسن الضيافة والخدمة الممتازة. بالتأكيد كانت إقامة جميلة وسأكون سعيداً بالعودة مرة أخرىكانت إقامتي في فندق InterContinental Istanbul رائعة جداً، وكانت تجربة مميزة بكل معنى الكلمة. الفندق جميل وفخم، وموقعه ممتاز، كما أن الإطلالات على إسطنبول والبوسفور رائعة والأجواء مريحة جداً. وأود بشكل خاص أن أشكر وأمدح الآنسة Gizem، فقد كانت من أفضل الموظفين الذين تعاملت معهم أثناء وجبة الإفطار. كانت لطيفة جداً، مبتسمة، محترفة وتهتم بأدق التفاصيل، وكانت خدمتها راقية وسريعة. جعلت تجربة الإفطار أكثر راحة ومتعة بفضل تعاملها الجميل واهتمامها بالضيوف. شكراً لـ Gizem ولجميع فريق InterContinental Istanbul على حسن الضيافة والخدمة الممتازة. بالتأكيد كانت إقامة جميلة وسأكون سعيداً بالعودة مرة أخرى