InterContinental Istanbul by IHG

Reviews

• DS

  dougarem sabine

  1 day ago
  1.0
  À FUIR ABSOLUMENT – très loin du standing d’un hôtel 5 étoiles ! Nous venons tout juste d’arriver à l’InterContinental Istanbul et, malheureusement, la déception est déjà immense. Notre séjour est prévu jusqu’à samedi prochain et, après seulement quelques heures dans cet hôtel, l’expérience est très loin de ce que l’on peut attendre d’un établissement 5 étoiles de cette gamme. Je connais pourtant bien Istanbul et j’ai déjà séjourné dans plusieurs hôtels haut de gamme de la ville, notamment le Hilton , le Swissôtel et le Grand Hyatt. Je n’ai jamais été aussi déçue par un hôtel 5 étoiles à Istanbul. Nous sommes arrivées vers 20h. À notre arrivée, un seul réceptionniste était présent à la réception. L’accueil a été particulièrement froid : aucun sourire, très peu d’amabilité et aucune impression d’être les bienvenues. Nous sommes deux amies et avions besoin de deux lits séparés. Le réceptionniste nous a affirmé que nous avions réservé une chambre avec un lit King, alors que ce n’était pas le cas. Il nous a ensuite présenté le fait de nous attribuer une chambre avec deux lits comme une « faveur », ce qui nous a beaucoup surprises pour un établissement de cette catégorie. Mais la plus grosse déception reste la chambre. La première qui nous a été attribuée était très, très vieille, sombre et oppressante, avec une forte odeur de cigarette. Le mobilier, la décoration et l’état général sont clairement vieillissants et donnent l’impression que l’hôtel aurait sérieusement besoin d’être rénové. Nous sommes donc immédiatement redescendues demander un changement. Nous avons attendu plus d’une heure dans le lobby . Après cette longue attente, le réceptionniste, qui était toujours seul à gérer la réception, s’est finalement montré plus agréable et disponible. Il est monté avec nous afin de nous montrer une autre chambre et de trouver une solution. Je tiens tout de même à le préciser car son attitude s’est nettement améliorée par la suite. Nous avons finalement obtenu une autre chambre au 9e étage. L’odeur de cigarette y est heureusement moins présente, mais la chambre est malheureusement tout aussi vieille et vieillissante. Nous sommes donc passées d’une chambre très ancienne avec une forte odeur de cigarette à une chambre tout aussi ancienne avec simplement moins d’odeur. Le contraste est assez saisissant : le lobby est beau et donne effectivement l’impression d’entrer dans un hôtel 5 étoiles. Malheureusement, dès que l’on quitte le lobby et que l’on découvre les chambres, cette impression disparaît complètement. Pour le moment, le lobby est honnêtement la seule chose qui nous rappelle que nous sommes censées séjourner dans un établissement 5 étoiles. À ce niveau de prix et avec le prestige associé au nom InterContinental, nous nous attendions à un tout autre niveau de confort et surtout à des chambres beaucoup plus modernes et agréables. Ce n’est que notre première soirée et nous devons encore rester jusqu’à samedi prochain. J’espère sincèrement que la suite du séjour permettra de changer cette très mauvaise première impression. Je mettrai mon commentaire à jour en fonction de la suite, mais pour le moment, je regrette vraiment d’avoir choisi cet hôtel.
• AK

  Aljowhara Khalid

  5 days ago
  1.0
  This is honestly one of the worst hotel experiences I’ve ever had across different countries, and unfortunately, there were several reasons for that. First, the minibar situation was extremely disappointing. They asked for a €400 deposit for the minibar, which I declined because I didn’t need it. They then locked it, meaning we couldn’t access basic things like the fridge or kettle. I have insulin injections that need to be kept refrigerated, and when I explained this, they finally opened it—but only after initially asking me to pay €20 just to empty the minibar. This was completely unreasonable and made the experience very stressful. Another major disappointment was the guest relations service. One of the most important things for us was celebrating my sister’s birthday. I contacted guest relations in advance, and they assured me they would arrange something and even took down the time we would be leaving. However, after that, I received no follow-up at all. I called three times and was repeatedly ignored, which was especially disappointing for something that was supposed to be a special occasion. The positive side of the hotel is definitely its location. I also want to give credit to the two lovely older ladies from housekeeping, who were kind and welcoming, as well as the gentleman standing outside who greeted and welcomed guests. They were among the few people who made us feel genuinely welcome. Overall, though, the service and the way several situations were handled were far below what I would expect from a hotel. The location is great, but unfortunately, good service and guest care matter just as much, and that was seriously lacking during our stay.
• MZ

  mans zahrni

  Aug 14, 2026
  5.0
  An Exceptional Stay and Beautiful Honeymoon Memories at InterContinental Istanbul Our stay at InterContinental Istanbul was truly one of the most beautiful experiences we had during our trip to Istanbul, especially because it was part of our honeymoon. From the moment we arrived, we were welcomed with genuine warmth, kindness, and beautiful smiles from everyone. From the doorman and front desk team to the restaurant staff and housekeeping, every member of the team made us feel truly valued and cared for. Our room was beautiful, perfectly prepared, and the special honeymoon touches made our stay even more memorable. ❤️🌹 The breathtaking view from our room was absolutely stunning and made our experience even more special. The restaurant was wonderful as well. The atmosphere, the beautiful garden, the views, and the quality of service were all excellent. Breakfast was a lovely way to start each day, and we truly enjoyed every moment. I would especially like to thank Ms. Gizem from the restaurant team. She was incredibly kind, helpful, welcoming, and always greeted us with a beautiful smile. Her attention to detail and genuine hospitality made us feel very comfortable and appreciated throughout our stay. People like Gizem are what make a hotel experience truly special. Honestly, the days we spent at InterContinental Istanbul were beautiful from beginning to end. The hotel played a wonderful part in making our honeymoon even more special and gave us memories that we will always cherish. ❤️ A heartfelt thank you to the entire team — the doormen, front desk, restaurant team, housekeeping, and everyone behind the scenes. And a very special thank you to Gizem for her kindness, warm smile, and outstanding hospitality. 🌹 Thank you, InterContinental Istanbul, for making our honeymoon so wonderful and creating such beautiful memories for us. We look forward to coming back again! ⭐️❤️
• GG

  Ghaith

  Aug 11, 2026
  1.0
  Very disappointing experience at the InterContinental this year. I have been a returning guest at this hotel for years and stay here almost every summer. Unfortunately, this year was by far the worst experience I have had, both in terms of cleanliness and service. When I checked into my room, I was shocked by its condition. The room was extremely dirty and very outdated. The bed linen and towels had visible stains, and even the remote control was noticeably dirty. Overall, the room did not feel properly cleaned or maintained at all. What made the situation even more disappointing was the way the staff handled my complaint. When I first reported the issues, they seemed uninterested and were not very responsive or helpful. I actually had to specifically ask to speak with a manager before anyone started taking my concerns seriously and properly addressing the situation. I found the attitude of some staff members quite rude and very far from the level of hospitality I would expect from an InterContinental hotel. Only after escalating the issue and asking for the manager was I eventually offered a room upgrade. While I appreciate the upgrade, I should never have had to escalate the situation just to receive a clean and acceptable room. As a loyal returning guest who has chosen this hotel almost every summer, it is particularly disappointing to see such a noticeable decline in both cleanliness and service. Unfortunately, this year’s stay was by far my worst experience at this property.
• MM

  MDK

  Aug 6, 2026
  2.0
  Vi boede på InterContinental Istanbul i forbindelse med vores bryllupsrejse. Da dette er et femstjernet hotel med priser, der ligger væsentligt over mange andre luksushoteller i Istanbul, var vores forventninger naturligvis høje. Hotellets beliggenhed er fremragende, kun få minutters gang fra Taksim-pladsen og İstiklal-gaden. Lobbyen er flot og imponerende og giver et godt førstehåndsindtryk. Poolområdet var fint, om end mindre end forventet. Morgenmaden var visuelt meget flot anrettet med et stort udvalg, men kvaliteten levede desværre ikke op til præsentationen. Både kaffen og teen var overraskende ringe, især for et hotel i denne prisklasse. Morgenmadsrestauranten var samtidig præget af meget støj fra gæsterne. Det føltes mere som en fodring end en afslappende morgenmad. Gæsterne havde travlt med at komme først, og personalet gjorde intet for at skabe ro eller opretholde en behagelig atmosfære. Det trak oplevelsen markant ned. Værelset levede desværre heller ikke op til forventningerne. Inden ankomst havde jeg sendt tre e-mails, hvor jeg fortalte, at opholdet var vores bryllupsrejse, og spurgte, om det var muligt at opgradere værelset, også hvis det krævede en merbetaling. Ingen af disse henvendelser så ud til at være blevet taget i betragtning. Det værelse, vi fik, var slidt og gammeldags med ældre møbler. Det var tydeligt indrettet som et værelse med to enkeltsenge, der blot var skubbet sammen, mens de separate sengegavle stadig sad fast på væggen. Det virkede både akavet og uigennemtænkt. Badeværelset var den største skuffelse. Håndværket bar præg af dårlige løsninger, inventaret var slidt, og flere ting var direkte ødelagte. Samlet set fremstod værelset som noget, der burde være renoveret for længe siden. Vi gjorde straks receptionen opmærksom på vores utilfredshed og henviste samtidig til de e-mails, vi havde sendt inden ankomst. Vi fik at vide, at nogen ville vende tilbage til os, men det skete aldrig. Den manglende opfølgning gjorde, at vi følte os overset. Den service levede på ingen måde op til det niveau, man bør kunne forvente af et hotel i denne prisklasse. Samlet set er beliggenheden og lobbyen hotellets største styrker. Desværre lever værelserne, morgenmadsoplevelsen og den generelle håndtering af gæster ikke op til den standard, som hotellets fem stjerner, renommé og høje priser lover. Hotellet har et stort potentiale, men i sin nuværende stand lever det efter min mening ikke op til forventningerne til et ægte luksushotel.