Business Details
About
HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
Sweetwater, Tennessee Hotel The stylish new Holiday Inn Express Hotel & Suites Sweetwater, Tennessee, is the ideal place to Stay Smart. Business travelers and family vacationers will enjoy well-appointed guestrooms and suites, friendly service, quality amenities, and a convenient location. This hotel is where warm hospitality and exceptional service will make you feel right at home.Hotel near Popular Attractions We are located within minutes from the largest underground lake, The Lost Sea. Purdy’s Petting Zoo offers children and young hearted a fun time with gem mining. See recreational areas such as Watts Barr Lake and Duck Park. See Cherohala Skyway for a fall color ride through the mountains to see leaves change color. Come ride the Tail of the Dragon if you dare, also known as US Highway 129. Hotel ServicesExperience modern lifestyle amenities for business and leisure with complimentary Express Start Hot Breakfast Bar, Fitness Center, Business Center, meeting space and high-speed wireless Internet. Remember to take a relaxing swim in our indoor heated pool, or treat yourself to goodies from our sundry shop after a long day.Hotel Accommodations Enjoy comfortable guestrooms featuring cozy beds with ample pillows, complimentary high-speed wireless Internet and large flat screen TV’s.
Location
Holiday Inn Express & Suites Sweetwater by IHG
1116 Highway 68, Sweetwater, TN
37874, United States
Hours
Reviews
3.8
801 reviews
5 stars
378
4 stars
168
3 stars
95
2 stars
49
1 star
111
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted dirty rooms, mold, and unsanitary conditions, including reports of bugs and unpleasant odors.
Staff Performance
While some guests praised the staff for being friendly and helpful, many others reported rude or unprofessional behavior from front desk personnel.
Amenities and Maintenance
Guests frequently noted that the pool and fitness center were closed, and many amenities were either broken or not functioning properly.
Overall Disappointment
Many customers expressed disappointment with their stay, citing that the hotel did not meet the expected standards of the Holiday Inn brand.
- JRJackson RobichauxJan 5, 20263.0Solid rooms, mid location, decent service. The cereal was good.
- LKLynnea KoehlerJan 4, 20261.0We just left this hotel. It really let us down. Upon checking in, the front desk clerk admonished me for using booking.com for our reservation. He informs us that his aunt owns the hotel and doesn’t like it when booking.com doesn’t pay the hotel properly. He then instructed me to call their customer service and demand booking.com pay the extra 7 bucks that they were owed. On the way to our room, we see signs stating the pool is “closed for maintenance.” Our room was just down the hall from there. We walk in and immediately noticed it smells musty. There’s peeling wallpaper everywhere. A half toilet paper roll left in the bathroom.. It was not a comfortable space to be in. The next morning, we go for breakfast and noticed that area is also seemingly falling apart. Rippled wallpaper everywhere. The food was okay, but there was a strong cleaning agent being used at the same time as breakfast, so it made eating unpleasant. There also seemed to be more dirty tables than clean ones. After breakfast, we asked the front desk about the pool. No excuse for why it was needing maintenance was given, but we were told it would be closed for some time. The only thing that did seem consistent was several people at the front desk got their smoke breaks in. I have stayed at Holiday Inns before that were much nicer than this. And because I had to make a rushed reservation to attend a funeral, I thought that I would have the same experience I have at other locations. I understand that renovations are ongoing, but there are more problems here than that. It was already a rough time, and the stay at the Sweetwater location didn’t help. Do better.
- SCSueanne Cmehil-WarnDec 10, 20253.0We had to asked for a different room. The second room was satisfactory.
- LSLaureen StickleDec 2, 20251.0The room was dirty, trash in can, pillow looked slept on, light didn't work in bathroom, smelled like smoke. We asked for a different room it was a little better but still rough. The pool and the workout center both closed. Breakfast was not ready till 7. The eggs tasted straight out of the refrigerator, the biscuits were doughy still. This hotel not worth it. Holiday inns have really gone down hill. ☹️
- MTMichaelangelo ThompsonOct 31, 20251.0Hotel was filthy and disgusting smelled terrible. Not worth the time find another place that's clean. The staff was great. Kudos to them!
Frequently Asked Questions About Holiday Inn Express & Suites Sweetwater by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Sweetwater?
Check-in time is 3:00 PM and check-out time is 11:00 AM.
Does the hotel offer free breakfast?
Yes, a complimentary Express Start Hot Breakfast Buffet is available for guests.
Is there free Wi-Fi available at the hotel?
Yes, free high-speed Wi-Fi is available in public areas of the hotel.
Are pets allowed at Holiday Inn Express & Suites Sweetwater?
No, pets including cats and dogs are not allowed at the hotel.
Does the hotel provide parking options for guests?
Yes, free parking is available for guests at the hotel.
What fitness facilities are available at the hotel?
A free fitness center is available for guest use, though there are no free weights or elliptical machines.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and offers accessible parking and elevator access.
What nearby attractions can guests explore when staying at the hotel?
Guests can visit nearby attractions such as Lost Sea, the largest underground lake, and Purdy’s Petting Zoo, great for children and families.
Are there convenience stores or gas stations nearby for guest needs?
Yes, nearby you can find Marathon, Exxon, Circle K, and Kangaroo Express for gas and convenience store needs.
What other accommodation options are near Holiday Inn Express & Suites Sweetwater?
Nearby hotels include Super 8 - Sweetwater, OYO Hotel Sweetwater TN West, and Magnuson Hotel-Sweetwater for additional lodging choices.