Business Details
About
HotelTru by Hilton
Find the perfect blend of comfort and convenience nestled in the Smoky Mountains. Our Tru by Hilton Pigeon Forge hotel offers an ideal downtown location between the LeConte Convention Center and the Cal Ripken Experience. We are also just steps from The Island at Pigeon Forge and less than two miles from Dollywood Theme Park and Dollywood Splash Country Water Park.
Start your day with our abundant breakfast choices. From healthy to indulgent, our ‘Build your Own’ Breakfast includes a toppings bar featuring 30 sweet and savory toppings for cereal, bagels, yogurt and more.
Stay as busy or relaxed as you please. There’s plenty to do in the Hive, our four zone lobby, offering the perfect spot to work, play, relax and eat. Enjoy a snack from our 24/7 Market as you relax on our rooftop lounge, or visit with guests over a game of pool. Our semi-private alcoves are the perfect spot to curl up with a good book or to just enjoy some quiet time. Burn some calories in our 24/7 fitness center or take a dip in our indoor pool.
Affordable travel now comes with unexpected things – like certainty.
Location
Hours
Reviews
4.1
1,061 reviews
5 stars
627
4 stars
196
3 stars
87
2 stars
60
1 star
91
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the hotel for its cleanliness, noting that both rooms and common areas were well-maintained.
Customer Service
Feedback on customer service was mixed; while some guests highlighted friendly staff, others reported unprofessional behavior and lack of assistance.
Room Comfort
Several reviews mentioned discomfort due to hard beds, cramped room sizes, and inadequate amenities like microwaves and coffee makers.
Location
The hotel's location received positive remarks for being close to attractions like Dollywood and The Island, making it convenient for visitors.
Breakfast Quality
Guests appreciated the breakfast variety, though some felt it could be improved with more options.
- KPKimberly Pullen6 days ago5.0First of all location location location! Easily accessible to many activities in Pigeon Forge. Staff were friendly and kind. They have a rooftop and could see the fireworks for New Year's without having to get in the hustle and bustle. Would definitely stay there again.
- SPsidney prideJan 5, 20265.0I was placed in this hotel after a bad experience at the sister company next door. The stay here was amazing. I couldn’t sleep well because of my previous experience at home 2 suite next door. This hotel was amazing. Definitely stay here on your travel.
- BMBrent McGarityJan 3, 20261.0It’s listed as a 2 star hotel for a reason rooms are clean water pressure is terrible you can hear the rooms next too you beds are ABSOLUTELY Uncomfortable don’t plan for comfortable beds and staff is terrible! House keeping cant speak English and should be a requirement. I will never stay here again take ur money somewhere worth staying there are plenty of good places to stay.
- AJAlan JonesDec 29, 20251.0I’m old and it’s the only hotel I’ve ever been to without a microwave, no table and no fan in the bathroom. Small and cramped room and a hard bed but was clean.
- LLlilia lozovanDec 26, 20255.0We had a wonderful stay at this hotel! Everything was very clean and well maintained. The beds were actually very comfortable — even though I saw some other reviews saying otherwise, we slept great every night. The front desk staff was extremely kind and helpful, which made us feel very welcome from the moment we arrived. There was absolutely no funky smell anywhere in the hotel or in our room, which I really appreciated. The rooms have tile floors, which I personally loved — they feel much cleaner and fresher than carpet. Housekeeping comes every other day and did a great job keeping everything tidy. Breakfast was good and had different options each day, so it never felt boring. The location is also excellent — close to many attractions, museums, and things to do. Overall, we were very happy with our stay and would definitely choose this hotel again!
Frequently Asked Questions About Tru by Hilton Pigeon Forge
What are the check-in and check-out times at Tru by Hilton Pigeon Forge?
Check-in time is at 3:00 PM, and check-out time is at 11:00 AM.
Is parking available at Tru by Hilton Pigeon Forge, and is there a fee?
Yes, self-parking is available for free at the hotel.
Does Tru by Hilton Pigeon Forge allow pets?
Yes, both cats and dogs are welcome at the hotel.
Is there a fitness center available at Tru by Hilton Pigeon Forge?
Yes, a fitness center is available for free 24/7.
What dining options are available at Tru by Hilton Pigeon Forge?
The hotel offers a free 'Build your Own' breakfast bar with various sweet and savory toppings. There is no on-site restaurant, but a bar is available.
What amenities are available for guests seeking relaxation and entertainment at Tru by Hilton Pigeon Forge?
Guests can enjoy an indoor and outdoor pool, a game room, a rooftop lounge, and semi-private alcoves for quiet time.
Is Tru by Hilton Pigeon Forge accessible for guests with mobility needs?
Yes, the hotel is mobility accessible, with accessible parking and elevators available.
Are there local shopping options near Tru by Hilton Pigeon Forge?
Yes, nearby shopping includes Old Time Pottery, Angel's Dolls and Gifts, and Lodge Factory Store - Pigeon Forge.
What nearby attractions can guests visit while staying at Tru by Hilton Pigeon Forge?
Guests can easily visit The Island at Pigeon Forge, Dollywood Theme Park, and Dollywood Splash Country Water Park, all within two miles of the hotel.
Are there nearby dining and entertainment options close to Tru by Hilton Pigeon Forge?
Yes, nearby places include HoneyBaked Ham Company for specialty foods, Tolgard Games for video games, Ole Smokey Moonshine bar, and Changes in Latitudes Bar for nightlife.