Business Details
About
Hotel
Find the perfect blend of comfort and convenience nestled in the Smoky Mountains. Our Tru by Hilton Pigeon Forge hotel offers an ideal downtown location between the LeConte Convention Center and the Cal Ripken Experience. We are also just steps from The Island at Pigeon Forge and less than two miles from Dollywood Theme Park and Dollywood Splash Country Water Park.
Start your day with our abundant breakfast choices. From healthy to indulgent, our ‘Build your Own’ Breakfast includes a toppings bar featuring 30 sweet and savory toppings for cereal, bagels, yogurt and more.
Stay as busy or relaxed as you please. There’s plenty to do in the Hive, our four zone lobby, offering the perfect spot to work, play, relax and eat. Enjoy a snack from our 24/7 Market as you relax on our rooftop lounge, or visit with guests over a game of pool. Our semi-private alcoves are the perfect spot to curl up with a good book or to just enjoy some quiet time. Burn some calories in our 24/7 fitness center or take a dip in our indoor pool.
Affordable travel now comes with unexpected things – like certainty.
Location
Hours
Reviews
4.1
1,049 reviews
5 stars
621
4 stars
196
3 stars
86
2 stars
57
1 star
89
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Mixed reviews on staff friendliness; some customers reported rude or unhelpful service.
Room Quality
Rooms are often described as small and uncomfortable, with issues like hard beds and lack of amenities such as coffee makers and microwaves.
Cleanliness
While many guests noted the hotel was clean, there were reports of specific cleanliness issues, including mold and unclean bathrooms.
Breakfast Experience
Breakfast received mixed feedback; some enjoyed the variety while others found it lacking.
Location
The hotel is praised for its convenient location near attractions, making it a favorable choice for visitors.
- B0Bob Kuehner (0122374453778)1 day ago3.0On-line Check-in was classic Hilton: fast, easy, smooth. But the details? Man… the staff barely acknowledged me. I wasn’t expecting a parade, but a head nod would’ve been cool. And the room lighting? Why so dark? I’ve seen interrogation rooms brighter than that—no bedside lighting for ambient illumination, but overhead spotlights that would blind you. Also, no places wide enough for a suitcase platform … so tiny I felt like I was trying to park an SUV in a compact spot. Good hotel overall — just needs a little more light, a little more love, and maybe a bigger spot for my bags to exist.
- KJKimberly JohnsonNov 15, 20255.0Second time staying at this location. We will stay again. The only thing we would change is adding a few more breakfast options for folks with gluten allergies. The other issue we have is not a Tru by Hilton problem,but rather a parental problem with other guests. Both times we stayed there were other guests staying with children who were loud and obnoxious at an age they should know better. Overall still a very good choice for a budget friendly place to stay. Excellent customer service from the front desk staff.
- SFSandra FarrowNov 10, 20255.0We typically try to find a Tru by Hilton when traveling with our 2 small dogs. Besides always being clean and neat, we enjoy the more contemporary/minimalist appearance. The staff at the front desk were especially friendly and courteous. The rooms have little space for clothes storage but suitcases will slide under the beds. There's lots of activities for children in their lobby.
- CHCD HenryNov 2, 20255.0If you want a room with a view make sure your room # is an EVEN number all odd numbers are the back view with nothing to see.
- LTLori TOct 31, 20255.0Extremely clean and well kept. Big breakfast variety (the bacon was done right, crisp, and delicious). The rooftop area is a huge asset with awesome views, plenty of furniture, and gas fireplace feature, a really great ambiance day or night. Still very impressed at how clean the place was in shared areas as well as in the rooms. Indoor pool is chilly but a nice option if your children insist on swimming. All staff were very friendly. We stayed in room 424 and had a great view of the island ferris wheel which is something my child is always excited to see. We normally stay at the Home2 next door but Tru will be our go-to place now. More bang for your buck if you don't need a full kitchen and bigger sq ft.
Frequently Asked Questions About Tru by Hilton Pigeon Forge
What are the check-in and check-out times at Tru by Hilton Pigeon Forge?
Check-in time is at 3:00 PM, and check-out time is at 11:00 AM.
Is parking available at Tru by Hilton Pigeon Forge, and is there a fee?
Yes, self-parking is available for free at the hotel.
Does Tru by Hilton Pigeon Forge allow pets?
Yes, both cats and dogs are welcome at the hotel.
Is there a fitness center available at Tru by Hilton Pigeon Forge?
Yes, a fitness center is available for free 24/7.
What dining options are available at Tru by Hilton Pigeon Forge?
The hotel offers a free 'Build your Own' breakfast bar with various sweet and savory toppings. There is no on-site restaurant, but a bar is available.
What amenities are available for guests seeking relaxation and entertainment at Tru by Hilton Pigeon Forge?
Guests can enjoy an indoor and outdoor pool, a game room, a rooftop lounge, and semi-private alcoves for quiet time.
Is Tru by Hilton Pigeon Forge accessible for guests with mobility needs?
Yes, the hotel is mobility accessible, with accessible parking and elevators available.
Are there local shopping options near Tru by Hilton Pigeon Forge?
Yes, nearby shopping includes Old Time Pottery, Angel's Dolls and Gifts, and Lodge Factory Store - Pigeon Forge.
What nearby attractions can guests visit while staying at Tru by Hilton Pigeon Forge?
Guests can easily visit The Island at Pigeon Forge, Dollywood Theme Park, and Dollywood Splash Country Water Park, all within two miles of the hotel.
Are there nearby dining and entertainment options close to Tru by Hilton Pigeon Forge?
Yes, nearby places include HoneyBaked Ham Company for specialty foods, Tolgard Games for video games, Ole Smokey Moonshine bar, and Changes in Latitudes Bar for nightlife.