Brand Certified
SureStay Plus by Best Western Pigeon Forge
3.9(140 reviews)
Certified by SureStay Plus by Best Western Pigeon Forge • Mar 01, 2026
Business Details
125 Pine Mountain Rd, Pigeon Forge, TN
37863-3308, United States
Certified by SureStay Plus by Best Western Pigeon Forge • Mar 01, 2026
(865) 832-3939
Certified by SureStay Plus by Best Western Pigeon Forge • Mar 01, 2026
http://bestwestern.com
Certified by SureStay Plus by Best Western Pigeon Forge • Mar 01, 2026
About
Certified by SureStay Plus by Best Western Pigeon Forge • Mar 01, 2026
HotelSureStay
At the SureStay Plus by Best Western Pigeon Forge in Pigeon Forge, TN, you’re sure to find great value and modern convenience. SureStay® Plus Hotels by Best Western are redefining affordable value through upgraded standards, consistent quality, and great service.
Location
Certified by SureStay Plus by Best Western Pigeon Forge • Mar 01, 2026
SureStay Plus by Best Western Pigeon Forge
125 Pine Mountain Rd, Pigeon Forge, TN
37863-3308, United States
Hours
Certified by SureStay Plus by Best Western Pigeon Forge • Mar 01, 2026
Reviews
3.9
140 reviews
5 stars
76
4 stars
25
3 stars
12
2 stars
7
1 star
20
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers reported issues with cleanliness, including dirty floors, unclean bathrooms, and leftover trash in rooms.
Staff Service
Feedback on staff service was mixed; while some praised the friendliness and helpfulness of certain staff members, others reported rude and unprofessional behavior.
Location
The hotel is conveniently located near attractions, which was appreciated by many guests.
Breakfast Quality
The breakfast offerings received criticism for being low quality and insufficient, with several guests noting that food items were often empty or not replenished.
Noise Levels
Numerous reviews highlighted significant noise issues, both from other guests and external sources, impacting the overall comfort of the stay.
- JBJose Juan BaldiviaFeb 7, 20265.0Totally first class service,, two thumbs up👍👍
- HPHernandez PagenelFeb 7, 20265.0Great place
- KMKee MartJan 3, 20265.0Conveniently located in pigeon forge, close to gatlinburg. Remodeled hotel, clean with kitchenette. Some noises through walls. Be aware that in order to cook inside your room, you need to rent the special cook pots they have on the desk. Induction kitchenette.
- KPKelli PoundsDec 13, 20253.0Room was very clean. The complaints I have is I paid for early check in and when we got there the rude gentleman told me that our room wasn't ready that we had to come back at 3. So why do you even offer early check in? We got back 3 and the nice lady checked us in with not a problem but BEWARE if you bring a dog or dogs. It isn't mentioned on their website or on Hotels.com when you pay that there is a $25 charge per night for each dog so I had to pay an extra $100 for my pups. If I had known that I would have went to a hotel that didn't charge extra for furry family members. I ended up having to pay a total of $388 for 2 nights. I could have stayed at a much nicer hotel for that price. Just BEWARE if you have furry family members they charge and you will not know until you get there and see the sign!! Also where you take your dogs to use bathroom no one uses poop bags and there is poop everywhere for you to step in!!
- TFTammy FindleyNov 16, 20255.0I don't remember the ladies name at the desk she had big BEAUTIFUL red hair. She was so gracious, kind and went above and beyond for us. I highly recommend this hotel!
Frequently Asked Questions About SureStay Plus by Best Western Pigeon Forge
Does SureStay Plus by Best Western Pigeon Forge offer free breakfast?
Yes, free breakfast is available at SureStay Plus by Best Western Pigeon Forge.
What are the check-in and check-out times for the hotel?
Check-in time is at 3:00 PM, and check-out time is at 11:00 AM.
Is the property smoke-free?
Yes, SureStay Plus by Best Western Pigeon Forge is a smoke-free property.
Are pets allowed at SureStay Plus by Best Western Pigeon Forge?
Yes, pets are welcome at the hotel, including dogs.
Does the hotel provide parking facilities?
Yes, free self-parking is available for guests at the hotel.
Is Wi-Fi available at SureStay Plus by Best Western Pigeon Forge?
Yes, Wi-Fi is available throughout the hotel for guests.
What cleaning and safety measures does the hotel implement?
The hotel uses commercial grade disinfectants, has enhanced cleaning of guest rooms and common areas, and employees are trained in cleaning procedures and hand washing, wearing protective equipment as well.
Are there dining options nearby SureStay Plus by Best Western Pigeon Forge?
Yes, nearby dining options include Solorzano's Pizzeria, JT Hannah's Kitchen (a steakhouse), Shoney's diner, and Farmhouse Sweets chocolatier and candy store.
What types of nearby accommodations are available around SureStay Plus Plus?
Nearby accommodations include several cabin rentals such as Accommodations by Parkside, Pigeon Forge Cabin Rentals, Bear Camp Cabin Rentals, Mill Creek Cabins Pigeon Forge, Deer Path Cabins, and additional hotels like Holiday Inn Pigeon Forge, Travelodge Inn & Suites by Wyndham, and Norma Dan Motel.
Are there any recreational or shopping spots near SureStay Plus by Best Western Pigeon Forge?
Yes, guests can visit The Dugout, a hobby and sporting goods shop, or explore Pink Jeep Tours Smoky Mountains for outdoor adventures. Nearby beauty spots include T Nails salon and Artistic Armor Tattoo Parlor.
Brand Certified Facts from SureStay Plus by Best Western Pigeon Forge
SureStay Plus by Best Western Pigeon Forge partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: