SureStay Plus by Best Western Pigeon Forge

Reviews

• TF

  Tammy Findley

  Nov 16, 2025
  5.0
  I don't remember the ladies name at the desk she had big BEAUTIFUL red hair. She was so gracious, kind and went above and beyond for us. I highly recommend this hotel!
• JP

  John Purlee

  Nov 10, 2025
  4.0
  Great location right off the main strip and price was fair as we had a 1 King Suite with Kitchenette. Downside is they do not provide any pots, pans. Plates or utensils for the kitchenette. Other than that the room was clean and the staff that I encountered were friendly. We went out do breakfast so I can’t comment on the free breakfast at the hotel.
• CH

  Cristie Harris

  Oct 28, 2025
  5.0
  Great value! This is a relatively small property that may deceive you when you turn into the lot, as maybe not being what you expected; but don't fret! It's unfussy on the outside but the room, bathroom and amenities more than make up for parking lot impressions. Your room and bathroom will be cool, modernized and clean with maybe a few aesthetic blemishes that affect nothing about your stay. We had a desk which was a great feature because I had to work remotely for a short time one morning. Plenty of USB ports for charging devices. Reliable TV and Wifi. Staff all friendly and responsive. The breakfast is AWESOME and we really appreciated it and the staff's upkeep of it. You can grab coffee or tea in the lobby anytime of the day or night. Housekeeping will come every other day of your stay unless you request otherwise. We stayed an extra night and the new check-in for the same room was effortless. The proximity to the Parkway/main strip is an easy, close walk and Shoney's restaurant is right at the corner. Your parking spot is right outside your door for easy loading/unloading. Ice machine on property. Attraction brochures and maps plentiful by the front desk. We would definitely stay here again!
• AS

  Anna Sullivan

  Oct 19, 2025
  1.0
  While the room was extremely clean and comfortable, the staff made this one of the worst experiences. We only stayed 1 night and even that was too long to deal with the unprofessional and rude staff. The gaslighting and lying was absolutely abysmal.
• RT

  Rachel Thomas

  Sep 7, 2025
  1.0
  The only thing good about this stay was the location. The floors were so dirty that my husband's feet were black after about an hour of walking around the room. There were guest on the floor above us that stood on the balcony drunk and screaming until 2am when I finally had to call the police dept because they were not answering at the front desk. Then at 8am as I was still sleeping my husband went out of the room to get coffee from the front desk. As soon as the housekeeper saw him she came running, yelling for him to check out and leave so they could clean the room. This caused me to wake up, so I went ahead and started getting ready to leave. At 9am as I began taking things to the car the same housekeeper came and stood at the door of our room rushing us. I politely told her we would be a while due to check out not being until 11am. She just continued to stand there, pacing back and forth in front of our room being Very smart towards us. This was our first and Last time staying here!

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