Business Details
About
HotelExtended Stay Hotel
Welcome to Home2 Suites by Hilton Pigeon Forge. Ideally situated in the city center, we offer a prime location, just minutes from Dollywood and Dollywood Splash Country, adjacent to the Cal Ripken Baseball Experience and across the street from the LeConte Event Center.
Our contemporary, all-suite hotel offers the perfect home from home. Enjoy modern amenities such as our heated indoor and outdoor pools, outdoor fire pit, and innovative Spin2Cycle laundry and fitness facility. Our outdoor pool is closed in the fall/winter months, and re-opens in the spring. We also offer a 24-hour business center and complimentary WiFi throughout the hotel.
Make yourself at home in a spacious studio or one-bedroom suite. Every room at this Pigeon Forge, TN hotel features movable furniture, plenty of storage space, a full kitchen, and a living area with sofa sleeper and an HDTV. Stock up on snacks from our 24-hour Home2 MKT and begin each morning at our Inspired Table™ with a complimentary breakfast - the perfect way to set yourself up for a busy day.
Location
Home2 Suites by Hilton Pigeon Forge
2819 Teaster Lane, Pigeon Forge, TN
37863, United States
Hours
Reviews
4.5
1,379 reviews
5 stars
993
4 stars
217
3 stars
61
2 stars
46
1 star
62
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the hotel for its cleanliness, noting that rooms and common areas were well-maintained.
Breakfast Quality
The breakfast received mixed reviews; while some guests enjoyed the variety and quality, others found it lacking in vegetarian options and freshness.
Staff Service
Customer service experiences varied significantly, with some guests highlighting friendly and helpful staff, while others reported rude or unprofessional behavior from management.
Room Comfort
Rooms were generally described as spacious and comfortable, but there were complaints about issues like uncomfortable pillows and malfunctioning amenities.
Location
The hotel’s location was frequently praised for being convenient and close to attractions, particularly The Island.
- STS T1 day ago5.0I want to thank Diontae & the manger William for their hospitality. Very helpful and respectful, made our stay comfortable. Very welcoming definitely staying here again for our future trips.
- IPIsmael Blas PellotNov 4, 20254.0Great location away from a lot of the street traffic but still close to everything. Very comfortable rooms and beds. My only complaint is I couldn't stay more days.
- KDKimberley A. “Destiny” DixonNov 3, 20255.0The breakfast wasn't bad at all but it wasn't many choices to choose from.
- TTThe TravelerOct 10, 20252.0Breakfast was awful. Continental breakfast is hard to mess up, but they did. Plates were wet, hair on food, limited selection of stale items. The location is good as it’s centrally located off the parkway. The rooms were large and slept 6. The employees didn’t speak English. We texted the front desk twice and never received a response until check out when they texted a survey. I pointed out the wet plates. An employee picked one up, looked at it, and put it back down. there are so many options in Pigeon Forge. This hotel was the same price as most of the hotels, but the quality of the hotel was much lower. There are several options for the same price that offer a much better experience. Skip this hotel
- BSBen StaggsOct 5, 20251.0The worst experience l've ever had at a hotel, I never leave reviews but l'm definitely looking farther into this one. We arrived around midnight and I called before we got there and booked over the phone. We had a confirmation code and all the receipts, upon arrival they told me I hadn't booked a room. I fought back and forth and they proceeded to tell me I couldn't get a refund and couldn't get a room either. A manager finally told me they would give me a room and they would figure the rest out the next day, mind you this was around 2am by this time. My wife and I, with 3 kids made it to our room and shut the door. No longer made it to our bed and got a knock on the door with the receptionist telling me if I didn't pay for a room they were kicking me out. I followed him back downstairs and we called his manager (Kassidy Stanley), who told me I was trying to get a free room and if I didn't want to pay I had to leave. We had called the number they have for booking several times and they confirmed my booking. Kassidy continued talking very rude to me insisting that I was in the wrong and they wasn't willing to work with me unless I paid for my room again. Around 2am I had to pack up my wife and three children and look for another hotel. Will never stay at any of these hotels again this situation was handled very unprofessional and I'm definitely going to be contacting someone about it.
Frequently Asked Questions About Home2 Suites by Hilton Pigeon Forge
What types of pets are allowed at Home2 Suites by Hilton Pigeon Forge?
Home2 Suites by Hilton Pigeon Forge welcomes both cats and dogs to stay with you during your visit.
Does the hotel provide free Wi-Fi for guests?
Yes, complimentary Wi-Fi is available throughout the hotel, including public areas and guest rooms.
Is breakfast included at the hotel?
Yes, a complimentary breakfast is offered each morning at Home2 Suites by Hilton Pigeon Forge.
Are there any swimming pools at the hotel?
The hotel features one heated indoor pool and two outdoor pools, with the outdoor pools closed during fall and winter months.
What accessibility features does Home2 Suites by Hilton Pigeon Forge offer?
The hotel is mobility accessible and provides accessible parking and elevators for guest convenience.
Is there parking available at the hotel?
Yes, free self-parking is available for all guests during their stay.
What are the hotel’s check-in and check-out times?
Check-in begins at 4:00 PM and check-out is at 11:00 AM.
Does the hotel offer shuttle services for guests?
Yes, the hotel provides a local shuttle service for guests' convenience, but no airport shuttle or private car service is available.
What nearby attractions can I visit around Home2 Suites by Hilton Pigeon Forge?
Guests can easily visit nearby attractions like Dollywood, Dollywood Splash Country, and Isotopes Park, which offers fun baseball games and park activities.
Are there shopping options close to the hotel?
Yes, there are several shopping destinations nearby such as Old Time Pottery, Angel's Dolls and Gifts, and Three Bears General Store, perfect for gifts and home goods.
How can I use transit or transportation to reach Home2 Suites by Hilton Pigeon Forge?
You can utilize the hotel's local shuttle for easy transport around the area. Additionally, nearby hotels like Tru by Hilton and Residence Inn can be reference points when traveling locally.