Business Details
About
Hotel
Hilton Vacation Club Laurel Crest Pigeon Forge reflects the breathtaking natural beauty of the Smokies, combining rustic elements with modern design for an elegant retreat.
Less than a mile from the vibrant attractions of Pigeon Forge, yet far enough to offer a peaceful escape, Hilton Vacation Club Laurel Crest provides a perfect blend of adventure and relaxation. The resort features an elevated level of quality and finishes, with a multi-level pool benched into the hillside, accompanied by a waterfall and natural stone features. Enhanced amenities include a hot tub, outdoor shower, electric sauna, and firepits, all contributing to the rustic elegance of the property. Offering cozy studios to well-appointed studio, 2-bedroom, and 3-bedroom suites.
The Great Smoky Mountains National Park, with its 900 miles of hiking trails, fishing, wildlife encounters, and breathtaking views, will appeal to outdoor lovers of all ages. Enjoy a family hike or horseback riding exploration through this scenic park. Nearby Pigeon Forge is home to family fun with attractions like go-karts, bumper boats, musicals, and magic shows.
Location
Hilton Vacation Club Laurel Crest Pigeon Forge
2628 Laurel Crest Lane, Pigeon Forge, TN
37863, United States
Hours
Reviews
4.3
2,380 reviews
5 stars
1,394
4 stars
576
3 stars
230
2 stars
81
1 star
99
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Several reviews mentioned issues with cleanliness, including dirty rooms, mold, and pests.
Customer Service
While many guests praised the friendly and helpful staff, there were also complaints about unprofessional behavior and lack of responsiveness.
Room Quality
Rooms were described as needing updates, with some guests noting cramped spaces and outdated furnishings.
Location
The resort's location was generally appreciated for its proximity to attractions, though some found it inconveniently far from the main strip.
Amenities
Guests enjoyed the pools and facilities, but there were complaints about maintenance issues and limited availability of certain amenities.
- DNDarren NealNov 17, 20252.0Getting old and run down. Pilot light keeps going out on fireplace. Bathroom door doesn't close (building settling). Resort says they have elevators but we were assigned a room with no access to elevator and had to carry luggage down flight of stairs. No indication under Important Notes that some rooms don't have access to elevator. Spoke to assistant general manager (waste of time and very disrespectful). Benn coming here for 20+ years but this may be the last. Would not recommend to family or friends.
- ECEric ChauvinNov 11, 20252.0The places is really outdated. Needs a remodel. My room had an ozone machine in it. Make me wonder what smells they were dealing with and trying to eliminate.
- SSSandy SheehanOct 31, 20252.0The entire room was very nasty. I asked for someone to completely clean it but all they was the bathroom floor. I have bad allergies and my nose just ran all weekend. The website needs an overhaul.
- JJJamezOct 15, 20255.0Invited by my family, to their time share. And for a first time for all of us, going to Dollywood. The rooms were really nice and clean. I love how you're not going directly into the room(s). It has a small entryway, before you enter any of the two room(s). Very clever.. Really nice pool, clean resort, great customer service in the lobby.
- FKFelicia KelsoeOct 11, 20255.0Place was nice and had everything we needed but the 8 or 9 giant cockroaches were not! We thought it was a water bug at first then googled nope cockroaches. And it showed there was a grill but it was a community grill first come first served. 1 grill for 8 plus buildings and 4-6 townhouses.
Frequently Asked Questions About Hilton Vacation Club Laurel Crest Pigeon Forge
What are the check-in and check-out times at Hilton Vacation Club Laurel Crest Pigeon Forge?
Check-in is at 4:00 PM and check-out is at 10:00 AM.
Is Hilton Vacation Club Laurel Crest Pigeon Forge accessible for guests with disabilities?
Yes, the resort offers accessible parking, elevators, and pool facilities.
Are pets allowed at Hilton Vacation Club Laurel Crest Pigeon Forge?
No, pets including cats and dogs are not allowed at this property.
Does the resort offer free Wi-Fi to guests?
Yes, free Wi-Fi is available throughout the resort.
Is parking available at Hilton Vacation Club Laurel Crest Pigeon Forge?
Yes, self-parking is available and parking is accessible.
What recreational facilities are available at the resort?
The resort features an indoor and outdoor pool, hot tub, sauna, fitness center, and kid-friendly activities.
Are there any dining options at Hilton Vacation Club Laurel Crest Pigeon Forge?
No, the property does not have an on-site restaurant.
What nearby places can guests visit around Hilton Vacation Club Laurel Crest?
Guests can explore nearby resorts like Laurel Crest A Bluegreen Resort and Bluegreen Vacations Laurel Crest Resort, or enjoy cabin rentals such as Mountain Skyline Gatlinburg Cabin and "All Tucked Inn" Cabin Rental.
Are there any local parks or attractions near the resort worth visiting?
Yes, Parrot Mountain & Garden is a nearby park and landmark that guests may enjoy visiting.
Where can guests find food and convenience stores close to Hilton Vacation Club Laurel Crest?
Guests can find dining options like The Legend's Pizza and Taqueria La gasolinera, as well as convenience stores such as Jimmy's Market 6 and Shell gas station nearby.