Hampton Inn & Suites Pigeon Forge On The Parkway

Reviews

• FF

  frog frogger

  Feb 24, 2026
  4.0
  We Gave this Hampton another try. Very Very Hard beds (Flintstone bed) if you will. If you like that then this Hampton is for you.
• BK

  bobby krepps

  Jan 6, 2026
  4.0
  Only real issue was the elevators stopped working for a little.
• SP

  sidney pride

  Jan 5, 2026
  2.0
  The beds are horrible, the hotel needs updating. The room I was in had the carpet removed or replaced however, they took a razor and cut the carpet from underneath the beds instead of icing the beds, you could see the left and rough edges of the carpet. The room air felt wet to me. Had my sinuses all over the place. I informed the lady at the front desk I was checking out and wanted to cancel the remaining days of stay. Her response was you can check out but you will not be getting a refund. No I'm sorry or can I move you to another room or anything.
• EL

  Eddie Lamphier

  Dec 30, 2025
  1.0
  Worst Hilton hotel I have ever stayed at, I have been a diamond hilton member since 2018 staying at many locations and this was by far worst experience of any stay. First booked hotel 3 weeks before arriving 2 bed queen traveling with family of 4. Day of arrival received call saying that 2 bed room was not available. Only option was 1 bed king room, once arriving I did receive a small discount price on room after my displeasure was know to front desk. Front desk did not give any water or snack for diamond membership or acknowledged i was i diamond member. Front lobby area looks nice but after that it was all down hill. Old dirty carpet in the hallways and rooms, old outdated showers. Drywall around elevators all cracked and damaged. Trash laying in stairwell area. Could go on and on but overall would never recommend anyone stay at this hotel. Was supposed to be a gift for my family at Christmas time turned into a major disappointment.
• MT

  Madalina Turner

  Dec 22, 2025
  1.0
  Building is old and very badly maintained. Rooms are old, carpets old and the fireplace in the lobby was never turned on (perhaps jut decoration...?!) In the pictures is always on LOOOL! Staff very rude and dismissive. The so called coffee/tea station had very old bitter coffee and stone cold water for tea. When I asked the receptionist for fresh coffee or at least hot water to make tea, she asked me why don't I go to my room and make tea in the microwave?! What a "great service" , JOKE! The only friendly staff were the breakfast people, in fact the only positive thing about this place was the breakfast I had to give it a star because it won't allow ZERO stars! Do not waste your money!

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