Garner Hotel Pigeon Forge Downtown by IHG

Reviews

• ES

  Ed S

  Feb 22, 2026
  5.0
  We stayed for 4 nights and our experience was excellent. The staff is very friendly, especially Georgia at the front desk and the room was clean and quiet. We highly recommend staying here. The value is very good!
• LC

  lizzie caldwell

  Feb 5, 2026
  1.0
  Our experience at the Garner Hotel in Pigeon Forge, TN was unacceptable and in direct violation of the Americans with Disabilities Act (ADA). After checking in and being issued a room key, we were stopped on our way to the elevator by a staff member who told us that pets were not allowed on the property. With us was my fully trained medical alert service dog, who was vested (though the ADA does not require service dogs to wear any identification or vest). The staff member stated she “hadn’t seen him.” We explained that he is a service animal required due to a disability. Under the ADA, hotel staff are not permitted to deny access, delay access, segregate, or treat guests differently because of a service animal, nor are they allowed to demand documentation or details about a person’s disability. Despite this, we were sent back to the front desk. A staff member contacted either a manager or owner (not clearly identified), and we were told our room had to be changed due to my medical equipment. This resulted in us being downgraded from the room we had already paid for, solely because I have a service dog which constitutes unequal treatment and discrimination under the ADA. Exhausted, we accepted the downgrade simply so we could sleep. When we arrived at the new room, it was clearly not ready or cleaned: • Dirty floors • Trash left in the toilet • Bed not made When we returned to the front desk to report this, the staff member was unprofessional and yelled at us, stating it was not her fault. Regardless of fault, yelling at guests especially disabled guests who have already been subjected to discriminatory treatment is unacceptable. Additionally, the fireplace in the room did not work. A staff member came to the room and was also unable to fix it. No refund, discount, or accommodation was offered, despite the downgrade and the unusable amenities. We paid full price for a room we never stayed in, lost the upgraded amenities we booked, and were placed in an unclean room all after being questioned, delayed, and treated differently due to my service dog. Under the ADA, service animals must be allowed in all areas where guests are permitted, and disabled guests cannot be downgraded, relocated, or penalized because of their disability or service animal. This incident is being documented and may be reported to the U.S. Department of Justice, Civil Rights Division, which enforces the ADA. If you are disabled or travel with a service dog, avoid this hotel. What occurred here was discrimination, not a misunderstanding.
• HN

  Huy Nita

  Jan 5, 2026
  4.0
  The hotel was clean and new, with an affordable price. The front desk receptionists are very welcoming. On the downside, the walls were quite thin - I could hear water flowing from the next room, which was a bit of a drawback. Overall, I'd definitely consider staying here again.
• SF

  Sharon Fentress-Bussey

  Dec 31, 2025
  1.0
  We chose this hotel because it is IHG and the complimentary breakfast which is over at 0930, there was no food before 0900. There’s hasn’t been a manager on duty (we were told when asked) for the past 2 days. This is not the standards of an IHG.
• JA

  Jasper Antolin

  Dec 29, 2025
  1.0
  Some of these receptionists are miserable and they give that energy to their customers. To start this review off, when we came back from our tourist trip, room cleaning/service wasn't fully conducted. Only thing changed was the trashcan in the small bathroom. Second, why the hell is there an old man banging on a door that connects to our room complaining about the TV being loud at a HOTEL (that's really bad for a newly renovated building, they manage to change whatever else except for the thin walls). Lastly, the price...it's expensive for no good reason, sure it's close to every tourist trap with overpriced sales, but at least make the price more reasonable WITH good reasons.