Business Details
About
HotelTapestry Collection
The Black Fox Lodge is located in the heart of Pigeon Forge, Tennessee, across from the LaConte Center, within walking distance of The Island and The Ripken Experience, and within minutes of Dollywood.
Our hotel provides a lodge-like atmosphere with the quality of service you have come to expect from the Hilton brand. Outdoor amenities include a seasonal pool with a waterslide, patio with seating, and fire pit. Visitors to Pigeon Forge can enjoy views of the Little Pigeon River and Smokey Mountains from our guest room balconies or stroll the river's greenway trail just behind our hotel. Our Fox Den Restaurant offers a full breakfast buffet and during the evening features hand-patted burgers and homemade pizza made fresh in our famous brick oven. Beer, wine, or seasonal cocktails, made by one of our award-winning mixologists are available at our Fox Den Bar.
Whether it's a small family getaway or a larger wedding reception held in our event space, the winning combination of location and amenities make The Black Fox Lodge Pigeon Forge, Tapestry Collection by Hilton the perfect choice amongst hotels in Pigeon Forge.
Location
Black Fox Lodge Pigeon Forge, Tapestry Collection by Hilton
3171 Parkway, Pigeon Forge, TN
37863, United States
Hours
Reviews
4.4
2,089 reviews
5 stars
1,375
4 stars
376
3 stars
162
2 stars
83
1 star
93
What are people saying?
AI-generated from recent customer reviews
Cleanliness
While many guests praised the cleanliness of the hotel, several reviews highlighted issues with dirty rooms and inadequate housekeeping.
Staff Service
Customer service experiences varied significantly; some guests reported friendly and helpful staff, while others encountered unfriendly or unhelpful front desk personnel.
Value for Money
Many customers felt that the hotel did not provide good value for the price, particularly due to high charges for amenities like breakfast and additional fees for basic items.
Room Quality
Guests noted that rooms were often small, outdated, or uncomfortable, with issues such as hard beds and poor maintenance.
Location
The hotel is well-located near attractions, which was frequently mentioned as a positive aspect of the stay.
- SLSteven Lopez6 days ago3.0My family and I stayed here over the New Year’s week. We got in later then anticipated since we drove from Florida and there were a couple of traffic jams. Check-in was easy and we asked for a pack and play for our toddler son. The front desk rep stated she would call house keeping and have them bring one up. We never got the call or a knock on the door for it and he ended up sleeping in the bed with us. I called in the morning and spoke with another front desk worker and I explained to her what happened the night before. She said she would have one brought up to us and she would call us when they do. We left for the day and I asked again and I got the same let me ask housekeeping. There was a maintenance guy next to her and he said oh yeah we have one and I will bring it up for you and he did. The next issue was that I used their soap that came with the room in the shower and the following day I noticed itching by my elbow. The day we checked out which was Saturday my elbows were very itchy and it formed a rash on my elbow and it was really inflamed and started to form water bisters, it is a bunch of them clustered and they itch really bad, my left elbow started to itch a lot and little water blisters formed as well. It’s a localized bug spot and I just saw my Doctor today and I had a reaction to either the soap or bedding. Since Saturday I’ve tried different topical creams and ointments and nothing has worked. He prescribed me a stronger medication and I hope it works. If you stay there be careful when using the soap, no one else with us has this issue but my wife said she used the conditioner and her scalp was itching and had little red bumps and still does. Besides those issues the location is perfect and right behind a shopping plaza that has a Food City.
- GMG MJan 4, 20265.0We had just stayed at the Lodge for the 3rd. Time and like always it’s been a fantastic experience. They have a really nice lobby with 2 fireplaces and plenty of chairs & sofa to hang out. The room was very clean & the hotel is a very quality construction so it not noisy. We will be back in the spring to stay here again. Gary Mobley
- GAgabriel alfaroJan 2, 20261.0I was charged taxes only on my stay. The amount was $69 when i asked for an itemized bill the attendants raised the taxes to $90 claiming someone made a mistake. The manager had an attitude and did not address the issue properly. They sent a text and i replied with the issue and they promised a call back which never happened. The tvs are basic cable no smart tvs. Rooms are very small and the lighting is horrible. Appliances are old with low power microwave and a mini fridge. The shower did not have any body wash. The pool is ugly and full of leaves. The trash truck comes by at 5 am and slams all the trashcans down the block. The beds were amazingly soft with some nice soft big pillows.
- TSTrevor SparksJan 1, 20265.0really delighted with the stay last week and will be back for two nights in return trip and for a day at DollyPartonLandiaWorld. highly recommend a seat at the bar for a bite and drink. remarkable service there from Vera and great beer options. delicious salad and grilled chicken on top. easy healthy and reasonably priced. will try breakfast on return and keep you posted, review fam. ;)
- MMMatthew MayberryDec 31, 20252.0The hotel itself is located in a great spot. The service itself was lacking. The room is chose online was "upgraded" but I didn't get the balcony or any larger of a room. So, I am confused on the "upgrade". During our stay housekeeping came twice and only made the once. They never filled the shower gel or conditioner even though I made a request. Nog impressed at all by this particular location. I will choose more wisely next time.
Frequently Asked Questions About Black Fox Lodge Pigeon Forge, Tapestry Collection by Hilton
What are the check-in and check-out times at Black Fox Lodge Pigeon Forge?
Check-in is at 4:00 PM and check-out is at 11:00 AM.
Does Black Fox Lodge Pigeon Forge offer free parking?
Yes, free self-parking is available for guests.
Are pets allowed at Black Fox Lodge Pigeon Forge?
No, pets are not allowed at the hotel.
Does the hotel provide free Wi-Fi to guests?
Yes, Wi-Fi is available in public areas, including a public internet terminal.
Is there a fitness center available for guests at Black Fox Lodge Pigeon Forge?
Yes, there is a free fitness center available for guests.
What dining options are available at Black Fox Lodge Pigeon Forge?
The hotel has two restaurants, including the Fox Den which serves breakfast buffet and evening meals like hand-patted burgers and homemade pizza with a bar serving beer, wine, and cocktails.
Is Black Fox Lodge Pigeon Forge accessible for guests with mobility needs?
Yes, the hotel has accessible parking and an accessible elevator to accommodate guests with mobility needs.
What nearby attractions can guests visit when staying at Black Fox Lodge Pigeon Forge?
Guests can visit The Island, The Ripken Experience, LaConte Center, and Dollywood, all within walking distance or a short drive from the hotel.
Are there any convenience stores near Black Fox Lodge Pigeon Forge?
Yes, nearby convenience stores include Moon Pie General Store and Walgreens, useful for quick errands during your stay.
How can guests traveling without a car get to or from Black Fox Lodge Pigeon Forge?
While there is no airport shuttle or local shuttle service, the hotel is centrally located near major attractions within walking distance, aiding easy exploration of the area on foot.