Holiday Inn Express & Suites Nashville-I-40&I-24(Spence Ln) by IHG

Reviews

• RS

  Rodney Smith, Sr.

  2 days ago
  1.0
  The reviews are true. The front desk staff are as polite as can be. However, that's not what we are paying for when staying at the hotel. Inside and out of the hotel needs attention. The sink in my particular room would bubble all through the night and fill with water from who knows where. The bathroom kinda clean, but the shower definitely needs attention. The bed on the other hand was extremely comfortable. I did visit the breakfast area. I did not eat, but the area was really clean and presented very well. There was broken glass throughout the parking lot that should have been cleaned up. Will I stay there again? No, absolutely not. The location is great, but that and friendly service is not enough to continue drawing people to your hotel. I would love to see this hotel do well, but I hope it doesn't make another penny until after these real issues and real concerns are corrected. Once we all realize that they need us more than we need them and stop spending our money with them, then and only then will our concerns be taken seriously.
• PD

  Patrick Duffey

  Apr 28, 2026
  4.0
  The rooms were kind of small, and the place was really compact. The service was great, and the location was very convenient, so a great experiance overall.
• JN

  janet norman

  Apr 27, 2026
  1.0
  I’m never coming back. I’ve been here a few times but it has really gone downhill. The toilet was clogged, the AC was very loud and there wasn’t any coffee maker in the room. There is also several homeless people in the area.
• CR

  Cynthia Rhodes

  Apr 23, 2026
  1.0
  We booked this Holiday Inn for a quick overnight. Needless to say our exit was not quick. ALMOST EVERY CAR IN THE PARKING LOT HAD A SMASHED WINDOW! ACCORDING TO ANOTHER GUEST, THIS IS THE SECOND TIME THIS WEEK! THE HOTEL HAS CAMERAS, BUT OBVIOUSLY NO ONE WATCHES THEM AT NIGHT AND NO SECURITY EVEN THOUGH GUESTS HAVE ALREADY RECEIVED THIS TREATMENT. DEFINITELY DON'T STAY HERE!!
• JE

  J Ewing

  Apr 7, 2026
  2.0
  I stay at Holiday Inn Express almost exclusively when I travel for work because I enjoy the predictability of the experience. This one, unfortunately, broke the pattern. The first room I was given smelled so musty and of mold/mildew that I thought something must be wrong with it. The staff changed my room quickly, but the second room was only mildly better. A high pitched alarm that the staff couldn’t identify went off repeatedly during the night. The “standard” breakfast was anything but, with a non functioning pancake machine and the classic items (sausage, eggs, etc) remaining out of stock for long periods. The hotel was not particularly crowded. I won’t be staying at this location in the future.

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