The Bankers Alley Hotel Nashville, Tapestry Collection by Hilton

Reviews

• MT

  Michael Twomey

  Feb 21, 2026
  5.0
  Historic building with old world charm. Took the art tour with their Curator of Art Anna McKeown, it was the highlight of our Nashville trip. Good food, comfortable surroundings, best hotel experience ever. Just minutes from the action. Highly recommended.
• JJ

  Julie

  Feb 11, 2026
  5.0
  Awesome hotel, very nice and clean. The staff were always kind and welcoming. The valet guys were terrific and so helpful. The rooms were SO chic and modern. Fantastic location - walkable to Broadway St, Ryman,etc. We loved the bar/restaurant in the hotel. We saf in there many times for coffee, breakfast, and dinner. Normally I don't eat at hotel restaurants, but was impressed with this one. Reasonably priced with delicious food and drinks. This is my new favorite hotel in the area!
• JG

  Jose Gallegos

  Feb 6, 2026
  5.0
  Great staff, restaurant and food was great as well.
• CF

  Carmen Frison

  Jan 20, 2026
  2.0
  I booked this hotel on 1/7 for a stay on 1/17, for my best friend and I for an overnight stay. When I arrived, Tisha, the front desk host was pleasant. She then stated that our room was "19" on the lower level, it didn't register to us until we got on the elevator that lower level was a bit strange. Just a floor down, my best friend stated as the doors open "this looks like where housekeeping is", lo and behold, there was an employee walking towards the elevator with a basket that possibly had sheets, i.e. housekeeping. We looked around confused and he said "yall are looking for 19?", instinctively we said "yes", he said it's the only room down here... we INSTANTLY grow confused. We walk by event rooms and our room is the last one on the right, next to the mechanical room, I walk in and instantly think "absolutely not", as there was no present window visible to the outside and as two young women, we were NOT staying in that room. We head back up and we ask Tisha were there any other rooms available, she states "no we are all sold out", she stated this TWICE. So I say we booked this room over a week ago? How are they sold out, no answer to that. She stated that she upgraded our room to a suite due to the "sold outness", I booked a standard room. Sleeping in the basement, "lower level", of a hotel is NOT my version of upgrade, it's a downgrade, literally. So we sit down and brainstorm where we are about to stay, because again, even just for 24 hours, I was not sleeping in the basement where no other guests are and where, even if he is an employee, knows what room we are in instantly. There is NO comfort or safety in that. Tisha comes over and states "there is a room that can be available in 30 min, housekeeping is going to let us know", we say okay. We sit and still brainstorm, Tisha comes back 15 min later and states that there's a room available on the 5th floor. ODD that a room becomes available all of a sudden. I call the 1-800 once we are settled and I voice my concerns and they give me a case number, that was Saturday. I called back on Monday for a follow up from the GM, because I had heard nothing. I spoke with an Aaron and he then spoke to the front desk, he did not get a name, but they said they put us in a room that was originally out of order, but they put it back in order for us. WHICH AGAIN, makes no sense... because I booked a room well in advance of my arrival, had I been off the street and there been a sold out situation, cool we find somewhere else, but that was not the case as if I've booked my night 10 days prior, I should be apart of that "sold out" number correct? Correct. & not in an "out of order" room. I've called the front desk twice and have gotten no answer and still no correspondence from the GM. This is very unacceptable. Let me make note as well that I was never looking for money off or compensation, I wanted to pay for my stay and any fees that came along with it but the way that things have been handled, I want my money back because the disregard in insane.
• AF

  Alex Frawley

  Jan 19, 2026
  5.0
  We really enjoyed our stay at Bankers Alley. The hotel was beautifully decorated/curated. We stayed on the 4th floor and it was SO quiet; we never heard any noise inside or outside the hotel. The bed was comfy, the room was clean, and it was the perfect walking distance away from Broadway. The bathroom was beautiful with good water pressure and hot water. Staying here was admittedly quite a bit of a splurge for us, but if we’re lucky enough to come back in the future, we’d definitely choose this hotel again. A couple of cons: The floor to ceiling blinds are somewhat difficult to slide over so we had a bright gap of sunlight on us in the morning. I also wish there was one more lamp in the room since there was no overhead light and it was quite dark even with the lamps on. Our GPS took us to the backside of the building which was quite confusing. The front of the building where valet is is located off on 2nd St, NOT 3rd St. Valet parking is $60/day, which seems pretty expensive. I also now have a 2-3” scratch on my rear door that wasn’t there before this trip. But most importantly, my vehicle is paired to an app on my phone that notified me that all of my doors were left unlocked after the valet parked it. Luckily I was able to lock it from my phone, but it is extremely suspicious that multiple hotel guests have left reviews that their car doors were left unlocked and subsequently rifled through by thieves. It definitely makes you wonder if this is something intentionally done by the valet company, and it greatly concerns me that hotel management hasn’t done more to rectify this situation.