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Home2 Suites by Hilton Nashville Downtown Convention Center

4.5
(540 reviews)

Business Details

500 Rep John Lewis Way South, Nashville, TN
37203, United States
(629) 255-0300
https://www.hilton.com/en/hotels/bnacnht-home2-suites-nashville-downtown-convention-center/

About

HotelExtended Stay HotelHome2 Suites
Experience the finest southern hospitality at the new Home2 Suites by Hilton Nashville Downtown Convention Center, located in the heart of Downtown Nashville's Sobro District and just 16 minutes from the Nashville International Airport. Our ideal location makes exploring the city a breeze: only minutes from the Music City Convention Center, Bridgestone Arena, Nissan Stadium and within walking distance to multiple restaurants and shops. Bring along Fido and enjoy the comforts of home in a spacious studio or one-bedroom suite with a range of features to help you relax and stay productive. Each room in our all-suites hotel features free WiFi, a living area, HDTV, a full-size sofa bed and kitchen appliances, rolling work desk and moveable furniture to customize as you see fit. We offer complimentary breakfast every morning, with options like cereal, open face breakfast sandwiches, yogurt and coffee. Purchase snacks, drinks and travel essentials in Home2 MKT®, our 24-hour convenience store. Maintain your exercise routine with our luxurious outdoor pool and integrated laundry/fitness facility, Spin2Cycle.

Location

Home2 Suites by Hilton Nashville Downtown Convention Center
500 Rep John Lewis Way South, Nashville, TN
37203, United States

Hours

Reviews

4.5
540 reviews
5 stars
390
4 stars
85
3 stars
29
2 stars
4
1 star
32

What are people saying?

AI-generated from recent customer reviews

Staff Performance

The majority of reviews praised the staff for their friendliness, helpfulness, and professionalism, especially during challenging situations like the ice storm.

Breakfast Quality

Customers consistently highlighted the breakfast as one of the best they've experienced in hotels, with a wide variety of options and good quality.

Location

The hotel is well-located, within walking distance to downtown attractions, making it convenient for guests.

Cleanliness and Amenities

Guests noted the hotel was clean and well-maintained, with good amenities such as a game room and secure parking.

Customer Service Issues

Some reviews mentioned negative experiences with specific staff members, particularly regarding customer service and handling of issues.
  • NT
    Nevada Bennett Thompson
    Feb 25, 2026
    5.0
    We really are enjoying our stay. The staff is very friendly, the rooms are large with great amenities. Breakfast is quite large and has a decent variety! Location is perfect. Not right on Broadway but close enough to walk mostly! Only downsides... Our room is right by the pool, our window faces the pool and they have music playing in the pool area all day/night and the housekeepers have speaker phones on or the radios/walkie -talkies are loud. And our refrigerator is super loud. These are all minor, but notable.
  • MW
    Monika Whiteley
    Jan 28, 2026
    5.0
    During the ice storm of 2026, Home2 Suites truly became a place of refuge and warmth in every sense of the word. From the moment we arrived, the staff showed extraordinary patience, kindness, and professionalism, even while managing a full hotel, stressed travelers, lots of pets, and plenty of kids running around. Every single team member we encountered was welcoming, calm, and genuinely friendly, despite the long hours and challenging conditions. They never made anyone feel like an inconvenience and consistently went out of their way to help with smiles on their faces. What could have been an overwhelming and miserable situation was made so much easier because of the compassion and hospitality shown by the Home2 Suites staff. Their warmth, grace, and dedication to guests did not go unnoticed. We are deeply grateful and will absolutely remember this experience when choosing where to stay in the future. Thank you for taking such great care of your guests when it mattered most.
  • EF
    Ellen Fort
    Jan 28, 2026
    5.0
    We stayed two nights at this hotel during the ice storm while our power was out, and I cannnot say enough positive things about the hotel and the staff there. Bobby, the front desk manager, was an actual angel and the entire staff there was exceptionally helpful and friendly despite being crazy busy. Breakfast was delicious and plentiful, the rooms were clean and comfortable, and I am so grateful to everyone for working long, long hours to make sure the locals had a welcoming place to stay during this emergency. Nashville has grown a lot but this is exactly why it's a great city to live in. Thank you Bobby and crew!
  • AS
    Allison Stephens
    Jan 23, 2026
    5.0
    Excellent location for enjoying downtown Nashville. Parking under cover and more affordable than public lots. Breakfast very good. Quiet and clean. Staff helpful. Saw lots of ice hockey fans as fellow guests if that's your interest. Attended event at nearby Convention Center. Easy walk.
  • JG
    Julie & Julian Galloway
    Jan 16, 2026
    5.0
    We stayed here the week of Christmas! Great location - close to downtown - walked to the Titan’s stadium for a game, lots of restaurants, Ryman and shopping all within walking distance. We have 4 kids ages 9 to 14 and lots of activities to keep them entertained 2 pool tables, heated pool, board games, and shuffle board. Donut shop next to hotel. Complementary breakfast better than most hotels and coffee out all day. Our 9 year old particularly loved the Hot Chocolate bar they put out daily with cookies! The staff was friendly and helpful! Building is secure, you need your room key to get it in the lobby, parking on sight and parking garage very secure - locked below hotel and only hotel guests parking there. We loved this hotel and would stay again!! Great for families!

Brand Certified Facts from Home2 Suites by Hilton Nashville Downtown Convention Center

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Certified March 01, 2026Yext Knowledge Graph
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