Holiday Inn Nashville Airport by IHG

Reviews

• OO

  orgueza

  Feb 24, 2026
  1.0
  Well, where should I start, the door for the bathroom is a SLIDING door which doesn't lock and there is a HUGE gap where you can be seen from outside the bathroom by whoever is staying with you. Then parking, they CHARGE you $11 A DAY to park. What kind of hotel does that, it's not enough that you are paying to stay at the hotel but you have to PAY to park there too, EVERY DAY. that's insane. Also there is NO MICROWAVE in the room, you have to go all the way down to the lobby to use the only one there is. The pool looks green as hell and is always closed for "maintenance". Only 1 dryer and 1 washer for all 6 floors full of rooms. To be a newer hotel, it really is not that good.
• LG

  Leesa Gyotoku

  Feb 24, 2026
  1.0
  I had originally booked our stay directly through the IHG app. We were meeting family in the area for a dance competition. I had found a better rate through booking.com. I know better than to book third party, but since our plans were not going to change, I decided to cancel my original reservation and book through booking.com and to pay the property directly through them. On Tuesday, 2/17/26, I contacted the property. I had asked if I was able to cancel without penalty due to certain circumstances. I spoke with Sibu, he told me yes, that would not be a problem and to have booking.com contact them. While contacting booking.com, they advised me that the hotel was going to charge me the cancellation penalty despite being an IHG rewards member. I spoke with 2 additional team members regarding this and was told the decision was final. I advised since it is going to be charged, we will figure something out and to go ahead and keep the reservation. I was told the GM would call me by 5pm that day. No call was made to me. I struggle with promises being made and not followed through. Rule number 1: if you are going to guarantee or promise something, you need to pursue it and coach the team members about it privately once done. When we arrived, the pool was closed for maintenance. This was upsetting as part of the reason I booked your hotel was for the indoor pool. No apologies, no points were offered. Nothing. That evening, I asked for milk for my son. The front desk told me sorry, can’t help. Got to our floor it was 80 degrees. I mentioned it to front desk, and nothing came of it. The next morning we got up. I asked for milk again since there’s cereal in the marketplace. I was given a small 2-3oz water cup by the elevators half filled with milk. I looked at her and took it up to my room. I have no problem paying for this, but I am not going to pay for a half of an extremely small cup. Breakfast: I go downstairs for breakfast, the Buffett looked terrible. We weren’t greeted, and again, no milk. We decided to leave and get breakfast elsewhere. Another disappointment from the hotel as breakfast was another reason we booked your property. After breakfast we came back at 10am. The pool was STILL green. I went to the desk and they told me it should have still been closed. The manager and maintenance guy came out eventually and told me, it’s safe, it’s just green because of the sun reflecting the water. If you could have seen the look I gave them. Really? The sun reflecting off the water made it green? I grabbed a clear plastic water cup. It was green. Green means algae, which means bacteria. Which means, not safe in the slightest. But they promised me no harm will come to me or my child. Again, I have a problem with making big promises. I asked the manager since this has been a problem since we’ve checked in, can you move us to a sister property. He told me “no, we can’t do that, but you are welcome to check out”. That was the end of it for me. I have never once in my 10 years said “sorry you’re having a miserable time, you can leave if you want to” Overall very disappointed. If Team members are going to approve a waived cancellation fee, management needs to honor it. If we fall short and we make a mistake, we need to make it right. If we are going to MAKE PROMISES about the safety of our guests, we better make darn sure we are able to back that up 100% because that is a lawsuit waiting to happen. Sounds like a few things are happening here. 1) management is so out of touch that they don’t know what’s going on/or they are burnt out and don’t care. 2)the management team and company are not on the same page and therefore are not managing this property correctly 3) owners of the property have given up. They stopped supporting their own company and in turn, taking care of guests is now a burden
• JD

  jamie dunning

  Feb 21, 2026
  5.0
  Lalita is one of the nicest people ever. Very helpful and kind. Devin, the shuttle driver, was also very helpful and kind. Thank you both for making our brief interaction a warm one.
• SD

  Susan Dunning

  Feb 21, 2026
  5.0
  We used the park and fly associated with this hotel. Lalita at the front desk was awesome! She answered all of our questions, explained the process, and was very kind. The hotel was clean. The shuttle driver, Devin was very helpful also.
• AM

  Ashley McQuirk

  Jan 31, 2026
  5.0
  I had to stay here after winter storm Fern. My mom booked the room for me, and they were very accommodating, and made it easy for her to lay and for me to check in. They offered reasonable prices for the circumstances. The room was more than adequate for what I needed. I needed a safe, comfortable place to be with my pets. They allowed pets, and that also made them heroes in my book because fur babies needed a safe, comfortable place too. Sheila was communicative and friendly even in the stressful circumstances for the staff and the hotel patrons. I was so glad she was there to help me in a very stressful time. I didn’t get a chance to try the restaurant on site, so I can’t speak to that. ETA: the bed and lines were very cozy to me! My cat enjoyed laying on the bed too, so that says something! Yes, you have to pay for parking, but it was ~12/night which isn’t too terrible in my opinion.

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