Holiday Inn Nashville Airport by IHG

Reviews

• JF

  Jon Furtado

  1 day ago
  1.0
  Pretty disappointing that guests are charged $10 a night for parking. They claim it’s for security but when the Drury down the road has NPD as security with free parking and Holiday Inn has Billy in his F-150 for $10, It doesn’t feel very fair. Won’t stay here again.
• VH

  Victoria Harris

  4 days ago
  5.0
  Nice friendly staff, brand new hotel (only 1 year old) beautifully decorated. Rooms are spacious, clean and well maintained. Very close to the airport and they offer shuttle service to and from the airport! Reasonably priced and provides an option to book with breakfast or without. The hotel smell fantastic! You will smell the grass scent as you enter the does of the lobby. I'll definitely be back to this location upon my return to this area!
• ZY

  zanobia Young

  Nov 10, 2025
  1.0
  Zero Stars If I Could -I paid the full amount for my hotel stay upfront using my Apple Card. At check-in, I gave another card just for incidentals. Despite that, the hotel went into my account multiple times without explanation. When I asked the front desk about it, they were no help and claimed they didn’t see any charges on their end. After checking out, they again tried to charge me for my stay—even though I had already paid in full. The amount they tried to charge didn’t even match the original total. When I asked to speak with a manager, the front desk staff was extremely rude and unhelpful. I also requested the corporate number and a printout of my charges, and she refused to provide either. Thankfully, another staff member stepped in who was professional and actually tried to help. However, I still couldn’t officially check out because they insisted I hadn’t paid and refused to unlock my card. I left under the understanding that my account would remain open until I could speak with a manager—but two hours later, they tried to charge my card again. This was by far the worst hotel experience I’ve ever had. The customer service was rude, unprofessional, and completely unhelpful. Do not stay here.
• VX

  Vincent X

  Oct 31, 2025
  1.0
  Please refund this booking as soon as possible, I will need the refund for next booking. The reason I canceled is because that the front desk lady on today 9:30am 10/31, she’s not professional at all, the rest of the front desk employees they are all goood, especially the tall guy he was nice and professional. The reason I canceled is because, I’ve been living there for 4days, because of my job arrangement I will have to book it day by day. At the first time and second it was all good, but this time the lady at the front desk ask me to remove all my luggage out of the room, the past few days the others of the front desk just asked me to pay for the deposit and keep me at the same room it’s all good. Today’s job for me is so important and that’s why I can’t go back and check in, I told her that I can’t come back at 11 even she insists to get me out of my room. The first and second times I knew that their computer take some time to receive order so I just nicely waited. But if they rules is that I have to come out to checkin then do it at the first time so I wouldn’t got confused. Today’s morning I thought I can just go to work so I didn’t put extra time. It got me so confused. The rest of this hotel is all good, good service and environment, but the experience with this front desk make me feel so uncomfortable, I have to cancel because I need to work.
• JG

  Jeremy Gomsrud

  Oct 27, 2025
  5.0
  Review: Holiday Inn Nashville Airport - Where the Service is Flawless and the Security is Open to Negotiation Rating: 5/5 Stars (A Full Restoration of My Travel Soul) After a chaotic arrival experience that involved Budget challenging the laws of time and a room that doubled as a structural damage exhibit (at another hotel, of course), I needed a palate cleanser. Friends, the Holiday Inn Nashville Airport is not a palate cleanser—it is a seven-course gourmet meal served in a panic room of perfection. My faith in the hospitality industry, once lying broken among uneven bathroom tiles, has been fully resurrected. Let’s talk about the staff, because these people are running a masterclass in guest relations. The Cheeto Dust Protocol My first interaction was with the check-in agent, who was the epitome of friendly efficiency. Now, I have seen people eat on the job, but I have never witnessed such operational dedication. Her fingers were visibly dusted with the noble orange powder of Cheetos, yet she handled my key cards with the meticulous, surgical precision of a diamond cutter, ensuring not a single speck of processed cheese landed on the magnetic strip. This is dedication, people. This is the ultimate attention to detail. If a hotel can manage to keep Cheeto dust off a key card, they can manage anything. The Unarmed Diplomat Next, the security guard. I casually inquired where his body armor was, as his security presence seemed, shall we say, minimalist. He took my question not as an insult, but as a genuine business inquiry! He graciously accepted my card (since I, apparently, sell tactical gear to friendly security personnel). In what other hotel are you checking in and simultaneously offering the security team personal protective equipment? This is not just a hotel; it's a networking event for defense contractors. The Room: A Sanctuary of Straight Lines The room itself was spectacular. After the last fiasco, I inspected every corner, every wall, and every fixture with the skepticism of a trained structural engineer. I found zero cracks. The floor was level. The dresser sat flush against the wall. The door, I'm pleased to report, was still attached to its hinges and the safety latch actually functioned as intended! It was a sanctuary of straight lines, solid construction, and quiet, luxurious predictability. It proves that offering an excellent rate and providing a truly top-tier hotel experience are not mutually exclusive concepts. Final Word: To the entire team at the Holiday Inn Nashville Airport: you are amazing. You took my recent travel trauma and replaced it with comfort, class, and the sheer joy of a fully-stocked, Cheeto-dust-free key card. 5 Stars! Well done!

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