Holiday Inn Express & Suites Nashville-I-40&I-24(Spence Ln) by IHG
3.31011 reviews
Business Details
About
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Location
Holiday Inn Express & Suites Nashville-I-40&I-24(Spence Ln) by IHG
714 Spence Lane, Nashville, TN
37217, United States
Hours
Reviews
3.4
996 reviews
5 stars
336
4 stars
213
3 stars
131
2 stars
97
1 star
219
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted severe cleanliness problems, including moldy smells, dirty linens, and unsanitary bathrooms.
Staff Performance
While many customers praised the friendliness and helpfulness of the staff, they were often unable to resolve the significant issues present in the hotel.
Facility Condition
The hotel is described as outdated and in desperate need of repairs, with many guests noting water damage, peeling paint, and general disrepair.
Safety Concerns
Several reviews mentioned feeling unsafe due to the surrounding area and incidents of theft, contributing to an overall negative perception of security.
Breakfast Quality
The breakfast received positive remarks, with many guests enjoying the variety and quality of food offered.
- DFDiane FisherDec 8, 20254.0Great location - close to airport and downtown. Rooms are comfortable and breakfast was nice.
- NHNetasha HendonNov 3, 20253.0From the outside and pictures on site we thought this was a new or remodel hotel and we were wrong. The location is near the highway but nothing else really around but a waffle house, save a lot and a few Mexican restaurants. Staff was nice and accommodating. The hotel smells wet. Our 1st room clearly had waster damage it smelled so bad but were given another room. The 2nd room didn't smell but needed some work. Breakfast was nice in the morning as well.
- MBMartin BurrowNov 1, 20253.0Decent visit, but my least favorite of the Holiday Inn Express locations in the area. Nice job to the team who did help me print out some things that I needed while on a business trip. Otherwise the hotel is really showing it's age and there are no good views to be had anywhere that I could see. Convenient to the interstate so that's nice. I tried it because I was curious but I think I'll go back to my regular location next time. Desk chair was very uncomfortable and I did need to work for several hours while I was there. Room was clean, no issues there. It was really just the atmosphere, age, and location.
- AVAndres VillalbaNov 1, 20255.0My girlfriend wants to come back here.
- JJJohnOct 23, 20251.0IHG, please sell this location. It gives your organization a blackeye. Shabby, dirty and smelly!!!! Two of three towels are stained. The bathmat is stained. One face cloth has a yellow stain in the center. Hand towel has a quarter sized hole in it. There’s exposed plumbing in the bathroom. The lobby smells bad. The elevator smells like hydraulic fluid or some other petroleum product. The hallway smells bad and the room smells moldy. This whole facility is threadbare and worn out. It is unlike any Holiday Inn express I’ve ever stayed in.I really really wish I could get my money back. The man at the front desk was polite, but not friendly. Creepy people hanging around near elevator…they look homeless. Feels very unsafe here. IHG, sell this location or close it!!!!
Frequently Asked Questions About Holiday Inn Express & Suites Nashville-I-40&I-24(Spence Ln) by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Nashville-I-40&I-24(Spence Ln) by IHG?
Check-in starts at 3:00 PM and check-out is by 11:00 AM.
Is free breakfast offered at Holiday Inn Express & Suites Nashville-I-40&I-24?
Yes, a complimentary buffet breakfast is available for guests.
Does the hotel provide free Wi-Fi access?
Yes, free Wi-Fi is available in public areas.
Are pets allowed at Holiday Inn Express & Suites Nashville-I-40&I-24?
No, pets including cats and dogs are not allowed at this hotel.
Is the hotel accessible for guests with mobility issues?
Yes, the hotel is mobility accessible and has accessible parking available.
Does the hotel offer business facilities for meetings or work?
Yes, there is a business center available and meeting room facilities, as it is also a conference center and wedding venue.
Are enhanced cleaning measures in place at the hotel?
Yes, the hotel uses commercial-grade disinfectant, has enhanced cleaning in common areas and guest rooms, and employees are trained in cleaning and handwashing procedures.
Is parking available for guests at the hotel?
Yes, free parking is available for guests.
How can guests use public transportation to reach the hotel?
Guests can navigate easily using nearby places like Nashville TN, a local arts and entertainment area, and visit landmarks such as Hillside Crossing which is close to the hotel. Also, the hotel's address at 714 Spence Lane in Nashville makes it accessible by local transit routes.
Are there local dining and entertainment spots near the hotel?
Yes, nearby places include The Lost Paddy Irish Pub and Restaurant, Dad's Place lounge and dance club, and BJ Hot Chicken for dining and nightlife experiences guests can enjoy before or after their stay.
Where can guests shop for groceries or get convenience items near the hotel?
Viva Market, a convenience and grocery store, and 818 Liquor store are close by for guests needing supplies or drinks during their visit.