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Welcome to Nashville! At our Holiday Inn Express Nashville West you will find comfort and convenience since we are centrally located to all you want to see and do in Nashville. Our newly renovated 103 room hotel has plush bedding, microwave, mini fridge, coffee make, iron, ironing board and free WIFI throughout the entire hotel. Express Start breakfast is included in your stay. Outdoor seasonal pool, onsite parking, gym and self laundry facility. We are committed to your health and well being with our IHG clean promise.
Along with easy access to Interstate 40, 65 and 24 we are located just a few miles away to Vanderbilt University, TSU, Vanderbilt Medical Center, Baptist and Saint Thomas hospitals. Only 5 miles to Downtown Nashville, Fifth and Broadway, Country Music Hall of Fame, The Ryman, and so much more. There is shopping all over Nashville, plus some of the best eateries you will find any where. Don't forget to visit the Nashville Zoo at Grassmere, Titans football Nissan Stadium or First Horizon Park and see the Nashville Sounds play baseball. Last but not least the newest addition to Nashville visit GEODIS park for soccer. Other place to visit while in Nashville is The Grand Ole Opry, the General Jackson, The Parthenon at Centennial Park, Bell Meade Historic site and Winery. We are not Pet Friendly and do not offer a shuttle service.
Location
Holiday Inn Express Nashville W I40/Whitebridge Rd by IHG
5612 Lenox Avenue, Nashville, TN
37209, United States
Hours
Reviews
3.9
681 reviews
5 stars
287
4 stars
191
3 stars
88
2 stars
44
1 star
71
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While many guests praised the friendliness and helpfulness of staff members like Mia and Karen, there were significant complaints about unprofessional behavior from management, particularly regarding customer service and conflict resolution.
Cleanliness
Several reviews highlighted the cleanliness of the rooms and common areas, but there were alarming reports of mold and air quality issues in some rooms, raising health concerns.
Breakfast Quality
Guests consistently enjoyed the complimentary breakfast, noting its variety and quality as a highlight of their stay.
Customer Service Issues
Numerous reviews pointed to poor customer service experiences, particularly with management, leading to dissatisfaction and frustration among guests.
Location and Value
The hotel is well-located near hospitals and downtown Nashville, with many guests appreciating the convenience and overall value for the price.
- WIwilliam igoNov 16, 20255.0Hotel staff was very helpful in getting my semi in there..helpful with getting my ihg rewards going aswell...
- DGDontae GambleNov 14, 20251.0There aren’t enough stars to rate this location. Karen the general manger is ridiculous. I stayed here with my children and wife. Never Again!!! My kids were running just as kids do. She was very Rude to my Children. She likes to comment under here as if she’s the sweetest or is even handling business. She’s fake! And have the least care if the business even runs. The stay wasn’t bad it was her attitude that was bad. Get rid of here now!!! Worst person in the business world.
- ASAndrea StoutmireNov 12, 20251.0By far the worst experience with any Holiday Inn. Booking was no problem, found out last minute that there is a fee of $167 when you cancel less than 5 days. Spoke with Jeremiah who started off Rude and unable to solve any issues. Spoke with Karen who advised that she was the General Manager after asking her several of times to speak with someone who was interested in hearing my concerns she became Rude and disrespectful. She actually hung up in my face and canceled my room. Her exact words were that “ I DONT WANT YOUR BUSINESS” I am requesting to speak with the property manager still. This is no way to be treated as a customer.
- HHHtxNov 5, 20251.0I was supposed to stay at this hotel, but my experience with one of the representatives and the manager, Jeremiah, made me feel completely unsafe and uncomfortable. The property itself seems nice, but the staff—especially management—needs serious training in customer service and professionalism. When I walked in, the manager, Jeremiah, was distracted on his phone and didn’t even acknowledge me until I spoke up. Later, he became argumentative over misinformation I had received from one of his employees. The situation escalated to the point where I decided not to check in at all. When I called later to discuss a refund and clarify what happened, Jeremiah was again rude, dismissive, and even tried to scold me instead of resolving the issue. It was one of the most unprofessional interactions I’ve ever had with a hotel manager. Terrible experience overall. This hotel’s management team—especially Jeremiah—needs immediate training in communication, customer service, and conflict resolution.
- JCJim CorbittOct 26, 20255.0Always stay here when I have medical appointments at Ascension St. Thomas West. Very clean rooms and a nice breakfast. Employees very friendly and the manager runs a clean hotel. I recommend it.
Frequently Asked Questions About Holiday Inn Express Nashville W I40/Whitebridge Rd by IHG
What are the check-in and check-out times at Holiday Inn Express Nashville W I40/Whitebridge Rd?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is free breakfast included during the stay?
Yes, a free Express Start breakfast buffet is available for guests.
Are pets allowed at this hotel?
No, pets including dogs and cats are not allowed at the hotel.
Does the hotel provide free parking and is it accessible?
Yes, free accessible parking is available for guests at the hotel.
What fitness amenities does the hotel offer?
The hotel features a fitness center equipped with elliptical machines and treadmills.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and has an elevator for convenience.
Does the hotel provide a local shuttle service?
Yes, a local shuttle service is offered to help guests with transportation in the area.
Are there nearby dining options around the hotel?
Yes, nearby dining includes Taqueria Don Carbon Express, Fat Mo's burger restaurant, Subway sandwich shop, Shoney's American restaurant, Laredo Taco Company, and Domino’s Pizza.
What nearby services are available for personal care and beauty?
Nearby you can find Priscilla Bass Hairstylist, Rita’s Beauty Salon, john lane studios hair salon, and Super Nail Supply for beauty and hair needs.
What attractions can guests visit near the hotel in Nashville?
Guests can explore Vanderbilt University, Country Music Hall of Fame, The Ryman, Nashville Zoo at Grassmere, Nissan Stadium, First Horizon Park for baseball, GEODIS Park for soccer, The Grand Ole Opry, The Parthenon at Centennial Park, and Belle Meade Historic Site and Winery, all within a few miles from the hotel.