Business Details
About
HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
Welcome to Nashville! At our Holiday Inn Express Nashville West you will find comfort and convenience since we are centrally located to all you want to see and do in Nashville. Our newly renovated 103 room hotel has plush bedding, microwave, mini fridge, coffee make, iron, ironing board and free WIFI throughout the entire hotel. Express Start breakfast is included in your stay. Outdoor seasonal pool, onsite parking, gym and self laundry facility. We are committed to your health and well being with our IHG clean promise.
Along with easy access to Interstate 40, 65 and 24 we are located just a few miles away to Vanderbilt University, TSU, Vanderbilt Medical Center, Baptist and Saint Thomas hospitals. Only 5 miles to Downtown Nashville, Fifth and Broadway, Country Music Hall of Fame, The Ryman, and so much more. There is shopping all over Nashville, plus some of the best eateries you will find any where. Don't forget to visit the Nashville Zoo at Grassmere, Titans football Nissan Stadium or First Horizon Park and see the Nashville Sounds play baseball. Last but not least the newest addition to Nashville visit GEODIS park for soccer. Other place to visit while in Nashville is The Grand Ole Opry, the General Jackson, The Parthenon at Centennial Park, Bell Meade Historic site and Winery. We are not Pet Friendly and do not offer a shuttle service.
Location
Holiday Inn Express Nashville W I40/Whitebridge Rd by IHG
5612 Lenox Avenue, Nashville, TN
37209, United States
Hours
Reviews
3.9
685 reviews
5 stars
288
4 stars
192
3 stars
90
2 stars
45
1 star
70
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While many guests praised the friendliness and helpfulness of staff members like Mia and Shadee, there were significant complaints about rudeness and unprofessional behavior from management, particularly from Karen and Jeremiah.
Cleanliness Issues
Several reviews highlighted cleanliness problems, including mold in bathrooms and musty odors, which raised health concerns for guests with allergies.
Room Quality
Guests noted that while some rooms were clean and comfortable, others were outdated, small, or had maintenance issues, such as malfunctioning appliances and poor air quality.
Breakfast Experience
The complimentary breakfast received positive feedback for its variety and quality, with many guests enjoying the offerings.
Customer Service Concerns
Numerous reviews indicated dissatisfaction with customer service, particularly regarding handling of reservations, service animals, and guest complaints.
- JEJodie EnnistJan 4, 20263.0The location was easily accessible from where we were coming from. The front desk (evening, we checked in very late) was not as friendly as when we spoke on the phone. I knew we were going to be late checking in and called to change payment methods *was told I had till 3am before audit) When I arrived at midnight he had already ran audit and charged my card, KNOWING I wanted to change payment method. Causing my bank to charge me overdrawn fees. My recommendation don't reserve with a different card than the one you plan on actually using.
- SBSheri BrooksJan 3, 20263.0I have stayed here before and while it is marked as my to go hotel on my road trip because of their no pet policy. However this time the clerk i encounted out me on the 1st floor even though I told her I have very bad allergies to dog dander. She actually told me before giving the room that most service animals stay on the 1st floor then why give the 1st floor. Apparently the room was cleaned well, I did not have issues. My issue was the clerk. Then on checkout I mentioned I did not like the fact that by the sink there were no towel racks, this clerk who was not the one from the night before said that's how all the rooms are. BS. I have stayed at many Holiday Inn's never have I seen that. We don't necessarily like the area but only stay there because of the No Pet Policy. Now I think the staff needs more training. It was good for the 2 times I did stay.
- DDDustinDec 31, 20255.0The Hotel is a Hotel. 5 stars go to Shadee who always had a smile for me and was happy to accommodate my requests. Thank you. 5 stars also for the young lady from Turkey. She was great too. Thank you.
- JCJ ColemanDec 8, 20252.0Room was okay, service was very good, but the building is just really old and smells like mold and cigarettes. Elevator had empty energy drink can in it. Overpriced for the value.
- EBEmil BaranNov 25, 20254.0Our room was clean but since it's an older building it wasn't as big as the new ones. Quick ride to DT and right by the gas station And Hattie Bs. Good breakfast options , would stay again
Frequently Asked Questions About Holiday Inn Express Nashville W I40/Whitebridge Rd by IHG
What are the check-in and check-out times at Holiday Inn Express Nashville W I40/Whitebridge Rd?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is free breakfast included during the stay?
Yes, a free Express Start breakfast buffet is available for guests.
Are pets allowed at this hotel?
No, pets including dogs and cats are not allowed at the hotel.
Does the hotel provide free parking and is it accessible?
Yes, free accessible parking is available for guests at the hotel.
What fitness amenities does the hotel offer?
The hotel features a fitness center equipped with elliptical machines and treadmills.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and has an elevator for convenience.
Does the hotel provide a local shuttle service?
Yes, a local shuttle service is offered to help guests with transportation in the area.
Are there nearby dining options around the hotel?
Yes, nearby dining includes Taqueria Don Carbon Express, Fat Mo's burger restaurant, Subway sandwich shop, Shoney's American restaurant, Laredo Taco Company, and Domino’s Pizza.
What nearby services are available for personal care and beauty?
Nearby you can find Priscilla Bass Hairstylist, Rita’s Beauty Salon, john lane studios hair salon, and Super Nail Supply for beauty and hair needs.
What attractions can guests visit near the hotel in Nashville?
Guests can explore Vanderbilt University, Country Music Hall of Fame, The Ryman, Nashville Zoo at Grassmere, Nissan Stadium, First Horizon Park for baseball, GEODIS Park for soccer, The Grand Ole Opry, The Parthenon at Centennial Park, and Belle Meade Historic Site and Winery, all within a few miles from the hotel.