Holiday Inn Express Nashville Airport by IHG

Reviews

• TD

  Tayler Deen

  1 day ago
  1.0
  Beware they charged my card 200 for a extra day when I was already gone I stayed one night they said housekeeping said I was still in the room and charged my card another night which I was already checked out and at the airport I also have receipts for that . Now every time I call I can’t speak to the manager they say she’s in a meeting to call back every time I call no one answers my number was also left with her to return my call she never did very unprofessional if I was in the room then why not make my come down to the front desk and verify I was there to swipe my card and sign for another night that’s unlawful and I’m calling my bank to report fraud on this property
• PV

  Psychic Medium V

  2 days ago
  4.0
  Location: close to airport. Can be noisy with planes and sirens if window is open. A few fast food restaurants around: Wendy’s, McD’s, Panera. Waffle House. nothing to healthy. Facilities: $10 a day parking. Which is odd. Breakfast: included with room. Basic continental breakfast. BETHSADY is the concierge for the area and she is sweet, nice and helpful. Rooms: basic for the price. Comes with safe, fridge and microwave. Clean. Staff: accommodating and friendly. TERENCE is great.
• TB

  Trista Bledsoe

  3 days ago
  5.0
  Hotel was absolutely spectacular. Front desk was more than accommodating, professional, kind, and efficient. Check in was seamless. They offered complimentary bottle waters upon check in. Rooms were clean, spacious, some had balconies. Bathrooms were spotless, with spacious tubs, having Dove soap, shampoo, and conditioner. Complete with flat-screen TV, beautiful patio view which is set up for use and comfortability, USB plugs with C charger plugs as well as regular plugs! microwave, iron and ironing board, complimentary blow dryer in a bag, safe, refrigerator and freezer combo, and if you happened to forget any toiletries, there is a placard 🪧 on the sink inviting you to call the front desk for anything. They have a complete coffee, tea, and hot cocoa station available at all times which was such a blessing. The King sized bed was SO comfortable and had the cleanest, most crisp sheets. Also had a thermostat to control the window unit and actually worked better than the actual window unit controls. The complimentary breakfast is HANDS DOWN THE ABSOLUTE BEST I'VE EVER EXPERIENCED!!!!! Make your own pancakes 🥞 Station, juice bar (cranberry, orange, and apple) milk, coffee, tea, hot cocoa. The fares were mind blowing with oatmeal complete with add ins, scrambled eggs or egg and cheese. Bacon or sausage. Boiled eggs 🥚. Variety of Oikos Yogurt. A schmorgashboard of bagels, muffins, breads, egg mcmuffins, sausage gravy, biscuits, and many more items. Plenty of seating and a fireplace enclosed in glass but put off a nice warmth setting right beside it. Housekeeping is Spanish speaking predominantly (Thank you Mrs. Thompson for the 2 years of elective Spanish!!!!) BUT they can speak some English. Definitely the most sweetest people ever. Parking is a few rows in the front of the hotel and more a bit further on the sides which is quite a walk but not too bad. Hotel is huge and even though VERY close to the airport 🛫, it is VERY quiet. It is just out of the main city, it is perfectly situated about 2 minutes from town and regularly patrolled. 15 minutes from Opry Mills Mall area. Highly recommended and will definitely be a must stay when I stay in Nashville. SO many times the online hotel descriptions are FAR from what you actually get. But this place is an absolute MUST gem!!!!!
• RV

  Rosemary Vargas

  Feb 23, 2026
  1.0
  I booked one night in this hotel 2/22/26 through Priceline however my flight was cancelled due to the northeastern winter storm, which was completely out of my control. I contacted the hotel and Priceline on 2/21/26 to explain the situation and would had provided proof of the cancellation but the hotel didn’t even ask for it. Despite this, the hotel refused to issue a refund or at least a credit. Priceline also contacted the hotel on my behalf, and the supervisor, Tim, still declined to authorize a refund. I was on the line when I heard him so no refund. This was not a change of plans by choice—it was a weather emergency that disrupted travel for many people. I was very disappointed by the lack of flexibility and compassion during an unavoidable situation. Customer service matters most during disruptions like this, and unfortunately, this experience fell far short of expectations. I’m sharing this so other travelers are aware when booking.
• TB

  Tina Black

  Feb 21, 2026
  1.0
  This hotel is outdated and needs updating. Old carpets, walls need painting, it’s dirty. The gym didnt have water and weights were very old. The good thing about this hotel is the amazing coffee at breakfast and the staff that work here. Was not told I would be charged for parking.. Will not be staying here again. Maybe management will finally see enough posts about not telling guests about parking fee and remove it.

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