Holiday Inn Express Nashville Airport by IHG

Reviews

• 7H

  7 He

  3 days ago
  5.0
  My stay experience at Holiday Inn Warm experience: On December 28, I accidentally booked the wrong date for the hotel. A very kind and enthusiastic front desk girl helped me cancel the incorrect reservation from my perspective. She told me at the time that she didn’t want me to waste a night’s room fee. Her kindness has left a lasting impression on me, and I will remember her for the rest of my life. Negative experience: I checked in on December 30 and checked out on January 2 at 11:00 AM. That evening, I noticed two unauthorized charges on my account: $10.98 and $5. According to the billing information, these two charges were actually triggered on December 30 and December 31, respectively, but they only appeared on the statement simultaneously on the evening of my final checkout. During check-in, I clearly informed the front desk that I did not have a vehicle, and during my stay, I neither consumed alcohol nor made any other purchases. Communication and issue handling: On January 3 at 1:18 PM, I contacted the hotel to dispute these charges. Although the hotel replied, the issue was never resolved (details can be seen in the screenshots). The hotel’s first response requested “confirmation number or name” (note: “or,” not “and”), so I provided the reservation confirmation number. At that time, I provided the confirmation number for the January 2 checkout, because before that, I did not know the actual trigger dates of these two charges. Afterwards, the hotel either said they had not received my email or that the information was incomplete. On January 7 at 8:38 AM, I replied again and added my full name (I believed that providing my full name would allow them to locate all my reservations), but I have not received any response from the hotel since then. After checking other reviews, I found that similar small unauthorized charges are not isolated incidents. Reason for switching hotels: The room with a balcony on the second floor had bedbugs, and all the rooms I stayed in had bathtubs, which I do not like for showering. In addition, due to an uncertain schedule, I often check in and out multiple times, resulting in multiple deposit charges. I have a poor memory and find it difficult to accurately track whether each deposit has been successfully refunded. Therefore, I chose another nearby hotel where deposits are refunded very quickly (fastest in a few minutes, slowest within 2.5 hours), to avoid unnecessary hassle.
• GS

  Genie Stevenson

  Jan 4, 2026
  5.0
  Our student groups love staying at this beautiful property in Nashville. The staff is friendly and accommodating; guestrooms very spacious and clean, breakfast is prepared on time each morning with a great selection for everyone. It is also an extra bonus to have an indoor pool and banquet space if our groups want to have a pizza party or meeting during their stay. Thank you Holiday Inn for always going above and beyond for our Nashville groups.
• JM

  Jannet Mayor

  Jan 3, 2026
  3.0
  The staff was very friendly and that was the highlight of our stay. We had to change rooms during our visit because the handle in the shower was broken. The repairman was nice but it was an inconvenience to us to move our things. It took time away from our vacation. After moving rooms the automatic window was broken so we couldn't get sunlight in our room. When we we checking out we were surprised that they Charged us $32.94 for parking in the parking lot for three nights. They charged us sales tax on this. When they gave us the parking pass the first night we stayed there. They never mentioned there was a charge for parking. We left on a bad note. We would never stay there again.
• CN

  Crystal Norville

  Jan 1, 2026
  5.0
  Very great experience, we came for NYE and it was far enough away from the busiest area, and quite enough to sleep. They do offer free shuttle to the restaurants. Super quiet and clean! All the staff were very friendly and polite. Breakfast was typical for a hotel. No coffee pot in the room, but free coffee all day in the lobby. And it was beautiful decor! With a fireplace. Thank you Nashville for an amazing New Year celebration!
• LA

  lenin jose rodriguez arcia

  Dec 31, 2025
  1.0
  We travel a lot around the U.S and something we never saw before in a hotel were stink bugs, I found one on the bed, few minutes later other above my clothe and after that other one at ceiling, I took all of then in a plastic bottle and report at the front desk who just told me it was normal, maybe normal for them, but not for me and my family.

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