Holiday Inn Express Nashville Airport by IHG

Reviews

• SS

  Sam

  6 days ago
  2.0
  Look, the only reason I don't give a 1 star is because the girl at the front desk was very sweet and its not her fault at all for the issues we had, she did what she could to accommodate us and answer our concerns. We booked through the hotel directly over the phone, not through a 3rd party or app like Expedia, and it turned out that the manager, without our approval or our knowledge, routed the booking through Expedia which we specifically did not want to do. And when we had concerns with some of the pricing and fees, we were told we had to go through Expedia to even see a receipt or details. At this time, we still have no receipt or any details from Expedia either. The rooms themselves were not great, the floors were old and damaged and the free breakfast was really bad. If you can afford the price difference, stay at the regular Holiday Inn across the street
• BM

  B M

  Nov 15, 2025
  2.0
  The hotel itself was nice, however the lady at the front was very very rude, and this hotel charges for EVERYTHING. Had to pay for parking, had to pay for early check in even though when we spoke to someone on the phone they told us that there would be no fee. Never have I stayed at a hotel and I had to pay for parking. Very disappointed in this.
• JT

  John Tian

  Nov 13, 2025
  1.0
  1 star review because I waited over 1 hour for the shuttle pickup, including an empty shuttle driving by me (waving my arms trying to flag it down). I called the shuttle number on Nov 7th around 5:45AM, and the shuttle driver said it would be 10 minutes. I later learned this driver “Q” shift ended at 6AM, and apparently he did not tell the next driver William that I was waiting. I proceeded to call 9 times over the next hour, either with the phone line busy, or the front desk saying they couldn’t get a hold of the driver either. To top it all off, they did drive by once without stopping, as I tried to flag them down. William later explained he was training a new driver, and wasn’t looking??? I eventually got picked up about 6:45AM, a full hour later. Terrible way to start my trip. Hotel otherwise is fine. On the older side, but rooms were clean enough and breakfast was solid. I cannot recommend this place for the shuttle experience alone.
• CS

  Charlene Stephens

  Nov 8, 2025
  1.0
  I am a Holiday Inn Club Vacations member and have always had great experiences at IHG hotels, so this stay starting off has been extremely disappointing. My room had just been cleaned, yet there were multiple visible bugs on the ceiling and walls a total of nine that I could see. Housekeeping manager came to remove them, but I also spotted one in the curtains while he was in the room, which made me question whether all of the bugs will be removed. I was staying in a king room next to my daughter and granddaughter on the 6th floor, and when I reported the issue, I was offered a down grade if I wanted to stay on the same floor. Despite explaining that I wanted to remain near my family, I was moved to the 2nd floor without any effort to accommodate that request. As a loyal Holiday Inn Club Vacations member, I expected much higher standards of cleanliness and customer care. This experience left me very upset and disappointed, and I truly hope management addresses these issues to prevent future guests from going through the same.
• JM

  Jenn L (MommieDearest)

  Nov 1, 2025
  1.0
  DO NOT STAY AT THIS HOTEL! My husband and his work crew were staying there the week of October 27th and there were 3 separate occasions of people having their cars broken into. My husband's work truck was in the 2nd round. In 3 rounds of break-ins there were over 11 cars and trucks who had their windows broken out and property stolen. The hotel claims NO responsibility. The cameras do NOT work or their views are blocked. It took over 2 1/2 hrs for the police to show up for reports to be filed. The night my husband's truck was hit, there were 7 total that night. No one heard 7 cars having their windows busted out. It wouldn't surprise me to find out that employees from Holiday Inn are in on it! DO NOT STAY AT THIS HOTEL!

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