Business Details
About
Hotel
The Hilton Nashville Downtown hotel is the only AAA 4-Diamond, full-service, all-suite luxury hotel in Nashville, Tennessee. Named "America's Friendliest City" by Travel & Leisure magazine, Nashville truly has it all: rich music history, vibrant nightlife and legendary culture.
Experience the Hilton Nashville Downtown hotel, located in the heart of Nashville, featuring luxurious accommodations and amenities in a convenient setting. We’re across the street from the Music City Center and next to the Country Music Hall of Fame and Museum, Bridgestone Arena, and the Schermerhorn Symphony Center. Our hotel is just one block from the historic Ryman Auditorium, former home of the Grand Ole Opry and minutes from famed Music Row.
We’re just a short walk to the Entertainment District and legendary Second Avenue with a variety of honky-tonks, restaurants, shops and nightclubs. We’re only 15 minutes from Nashville International Airport (BNA) and within blocks to Nissan Stadium, home of the Tennessee Titans.
Whether traveling on business or for pleasure, expect convenience, comfort and beauty at Hilton Nashville Downtown hotel. The property’s three-acre park and grand atrium lobby welcomes guests with elegance and style.
Location
Hours
Reviews
4.5
3,206 reviews
5 stars
2,270
4 stars
574
3 stars
159
2 stars
77
1 star
126
What are people saying?
AI-generated from recent customer reviews
Valet Service
The valet team, particularly Zach, Drew, and Zion, received high praise for their exceptional service and friendliness.
Location
Guests consistently highlighted the hotel's prime location near Broadway and major attractions as a significant advantage.
Room Quality
While many found the rooms clean and spacious, several reviews noted issues with maintenance and outdated furnishings.
Customer Service
Feedback on customer service was mixed; some staff were described as friendly and helpful, while others, particularly at the front desk, were criticized for rudeness and poor communication.
Executive Lounge
The executive lounge was frequently mentioned as disappointing, with limited offerings that did not meet expectations for a hotel of this caliber.
- ARAmanda Ruelle2 days ago5.0The room was a little worn, but large and pretty good overall. There was a light switch that didn't turn on anything and the makeup mirror light was quite dim and was loose on the wall. The shower was great and had great water pressure. The sink could have used a drain clearing or something, it was slow. The soap dish had one plastic foot on the bottom so it was noisy when you used the soap. Lots of easy fixes that speak to the lack of quality control. Great location in downtown Nashville and the staff was lovely.
- STswapnil thakkar6 days ago1.0I’m extremely disappointed with my recent experience at Hilton Nashville Downtown. After arriving with a confirmed reservation, I was abruptly told that three rooms suddenly had “plumbing issues”—including mine—and that I’d need to be moved to a different Hilton across town. The replacement property was noticeably inferior in quality, amenities, and overall experience. I booked at Hilton Nashville Downtown for a reason, and being rerouted at the last minute felt like a complete disregard for my reservation, my time, and my expectations. What made it worse was the lack of accountability. Instead of feeling supported as a guest, I felt brushed aside with a generic excuse. For a brand that prides itself on hospitality, this was a major letdown. I expect far better from Hilton, especially at this price point. This experience has definitely made me reconsider staying here in the future.
- MAME AllanNov 17, 20255.0We stayed for a night here and chose the Park & Stay package. We booked the park-view rooms, which were clean, spacious, and comfortable. It’s in a great location—just a few minutes’ walk to the Honky Tonks on Broadway, the Country Music Hall of Fame, and the Bridgestone area. The only issue we ran into was at checkout, when we were charged separately for parking even though it was included in our package. Fortunately, it was quickly corrected with a visit to the front desk. Overall, a good place to stay in a perfect spot for exploring the city.
- NKNancy KellyNov 3, 20255.0Absolutely the best decision was to stay at this location. Top notch service, valet was on point, and the rooms were beautiful, beds comfortable & the shower perfect. Room service & housekeeping were responsive and quick!
- DHD HoyOct 22, 20255.0I am leaving this review for Drew and the valet and security team that worked the night of the laufey concert in Nashville, My 20 year old daughter went to this concert and came over to the Hilton to wait for traffic to clear out before coming home, while waiting some drunk disgusting person began harassing my daughter and soliciting her . My daughter immediately spoke to Drew who promptly along with the rest of the valet and security team, surrounded her and stayed by her side ensuring her safety and security until she was able to get a rideshare to pick her up and leave. Drew and Team: this Dad thanks each and everyone one of you for looking out for My daughter, I know we spoke earlier in person but if you all ever need anything at all, please don’t hesitate to ask! In a increasing creepy society you all have Shown that good people still exist.. Thank you from the bottom of my heart
Frequently Asked Questions About Hilton Nashville Downtown
What are the check-in and check-out times at Hilton Nashville Downtown?
Check-in is at 4:00 PM and check-out is at 12:00 PM.
Is breakfast available at the hotel?
Yes, breakfast is available at Hilton Nashville Downtown.
Are pets allowed at Hilton Nashville Downtown?
Yes, both cats and dogs are welcome at the hotel.
Does Hilton Nashville Downtown offer parking options?
Yes, both self-parking and valet parking are available.
Is the hotel accessible to guests with mobility needs?
Yes, the hotel features accessible parking and elevators, and is mobility accessible.
What types of payment does Hilton Nashville Downtown accept?
The hotel accepts American Express, Cash, Diners Club, Discover, MasterCard, and Visa.
Are there any fitness or recreational facilities at the hotel?
Yes, the hotel has a free fitness center available for guests.
Is there a bar or restaurant on-site at Hilton Nashville Downtown?
Yes, the hotel has a bar and five restaurants, offering vegetarian, vegan, and organic meals.
What nearby car rental options are available for hotel guests?
Enterprise Rent-A-Car is located nearby, providing convenient car rental services for guests.
What entertainment options are near Hilton Nashville Downtown?
Nearby you can enjoy the Symphony Lounge for cocktails, the Ragin' Cajun Crawfish Boil event venue, and the historic Ryman Auditorium just a block away.
Are there local tours or cultural experiences available near the hotel?
Yes, Free Guided Tours Nashville offers local tours, and the hotel is close to the Country Music Hall of Fame and Music City Center.
What parks or outdoor spaces are near Hilton Nashville Downtown?
Hilton Park is a nearby green space for guests to relax and enjoy the outdoors.