Embassy Suites by Hilton Nashville Airport

Reviews

• KG

  Karen Gaskill

  4 days ago
  5.0
  Embassy suites has always been my favorite for the layout, the evening reception, and the morning breakfast. This location does not disappoint. The service is typical, except for one of the waiters named Isaac. He is truly exceptional. He is proactive and kind, funny and professional. He truly makes you feel welcome every time you walk into the restaurant. He never keeps you waiting and just is a fantastic human being. He alone sets this hotel apart from any other.
• JS

  Jeff Smith

  Feb 22, 2026
  1.0
  EDIT: Your response makes me want to go back to the hotel with a carpet cleaning machine and clean just one strip from a room door to the room window, just so everyone can see how dirty the carpet is. Lack of maintenance must be your goal because if I did that, in any room you choose, everyone could see how dirty just the carpet is. The only good news is you are forced to change the carpet where the water leak is, but I wouldn’t be surprised if you put the same carpet back down. They had a water leak that affected multiple floors and it made an oder that permeates the premises. Also this is an older Embassy Suites that hasn’t been renovated in some time. The carpets are dirty, the bathrooms need work, our sink leaked the whole time we were there. The breakfast was subpar for an Embassy Suites as the equipment like the juice and coffee machines look like they need maintenance. There were food crumbs all around the seating areas in the lobby, and if that wasn’t bad enough, I saw 2 pizza boxes left on chairs that looked like they had been there a while. I should have taken photos, now I wished I had. Your response isn’t adequate. It reads like you just did a copy / paste. I checked out a day early because the place was basically nasty and my wife didn’t want to be there anymore. I just noticed I was charged for 2 nights. It isn’t a surprise, as it only takes looking at the lobby to see how things are managed at your company or honestly NOT managed. One other thing I failed to mention is there was a loud banging noise which seemed to be coming from the air return vent or it seemed loudest there. It was happening once and sometimes twice an hour. I know because I was unable to sleep because of it. I haven’t imagined having to say this but staying at that hotel ruined my trip for so many reasons. Also if you aren’t going to respond in a meaningful way, please don’t respond at all. Anyone reading . . . We strive to be better . . . this doesn’t meet our standards. No one reads that and thinks, oh Embassy Suites is obviously on it. They are fixing the problems for sure. We booked the hotel because we were confident an Embassy Suites is above most others. Just admit the obvious, the place isn’t up to even being called an Embassy Suites and shouldn’t be until it’s renovated. Please don’t Embarrass yourselves further. Hey that’s what you should rename that hotel to, Embarrassment Suites.
• CN

  Coach Don Newman

  Feb 21, 2026
  5.0
  In February, my wife and I traveled to Nashville for a week of business in Music City. We initially checked into a Marriott hotel—our usual choice—but our room had several issues, mainly with size and overall comfort. The next morning, I set out to find a better option. After about an hour of searching for something affordable yet spacious, I was ready to give up. But I decided to try one more place. That decision led me to the Embassy Suites on Century Boulevard. When I met Kaci at the front desk, she immediately understood what I was looking for and graciously offered to show me a room to ensure it would meet our needs. The room was perfect. I told her I would return later with my wife to check in. Our week at Embassy Suites turned out to be the best hotel experience I’ve ever had—and I’ve stayed in quite a few places. It truly felt like a 10-star experience, largely because of Kaci. She even sent me text messages during our stay to make sure everything was going well. If we needed anything, she made sure it was handled promptly. One evening, I noticed she was working the night shift, even though she normally worked days. I learned she was covering for someone who was out sick. Was she grumpy about it? Not at all. She was just as upbeat and welcoming as she had been each morning when I headed out to my conference. Beyond Kaci, the entire staff and experience exceeded expectations. At one point, we noticed a missing drain plug in our tub. Maintenance arrived and fixed it within five minutes. That kind of service is rare. Because of this experience, two things happened: 1. We found our Nashville hotel. 2. I’m switching from Marriott to Hilton. Thank you, Kaci. And thank you, Embassy Suites, for setting a new standard in hospitality.
• MS

  Mae S

  Feb 1, 2026
  1.0
  We chose this hotel specifically to celebrate my birthday weekend, and the experience was unacceptable from start to finish. The room had a strong, unpleasant odor that only improved if the air conditioning was running nonstop. Because the room had already been professionally decorated for my birthday, switching rooms was not a realistic option. The primary reason we booked this hotel was for the indoor pool. We confirmed availability multiple times prior to booking and were never informed it would be closed. Only upon arrival were we told it was under maintenance. This lack of disclosure is misleading, and had we been told in advance, we would have booked elsewhere. The ice machine on our floor was also broken, requiring repeated trips to another floor. Again, this is basic information that should be communicated to guests ahead of time. Additionally, the Wi-Fi was unreliable and barely functional, making it difficult to use throughout our stay — another basic amenity that did not meet expectations. Outside the hotel entrance, near the parking area, there were multiple piles of dog waste, creating a very poor first impression and raising concerns about cleanliness and property maintenance. To make matters worse, both bathroom drains in our room were barely functional. The shower would back up to the point that we had to shut the water off mid-shower and wait for it to drain. We paid a premium price for this stay, yet received substandard accommodations, poor communication, and a lack of basic upkeep. This was meant to be a special birthday celebration and instead became a frustrating experience. I expect management to address these issues and explain how this level of service was allowed.
• TW

  Todd Willis

  Jan 28, 2026
  1.0
  We stayed at this location of Christmas break for three days while we spent time around the Oprymills and the Nashville area. There were some construction going on on the floor so a lot of noise and plastic drapes everywhere which we understood not an issue. The indoor “heated” pool was not heated, kids were disappointed that they couldn’t swim in 65deg pool. However, the issue came up after checkout. While we leaving, I had a pair of high end boots that I asked my daughter to pick up on her way out. She doubled back to use the bathroom as I went down to the lobby to pass off my key card and we all loaded up in the car. We got home 2.5-3hrs later started unpacking realized my daughter didn’t grab my boots. I immediately called the hotel told them the issue and the room number. They referred me to a website where I should enter the information about those boots. I did even with the picture they said housekeeping hadn’t turned those in, but we were confident they’ll show up. I called back the next day and the day after for the next week. They said they didn’t have the boots. I saw them on our way to check out, my daughter did as well as we were leaving but failed to pick them up. Yes, it was my fault for leaving them, but I would’ve assumed a hotel at this level that they would “hold” them for me or at least allowed me to pay for them to be shipped to me as we live 2+ hours away. Now these were $250-300 HariMari boots that no one would mistake as $40 Academy work boots. Very disappointed in this level of hotel not being honest, or at least not having honest staff to return an item. I hope whoever ended up with them or whoever sold them needed them or the money. We’d stayed here every year for last 4 to go to Opryland hotel and the Ice display, but we will not return nor will I allow my staff to book people at this hotel when they fly into/out of Nashville

Frequently Asked Questions About Embassy Suites by Hilton Nashville Airport