Crowne Plaza Nashville Airport by IHG

Reviews

• TW

  Turkessa Wilson

  Feb 21, 2026
  2.0
  I am writing to share some feedback regarding my recent stay. I would first like to commend your exceptional staff for their outstanding service and professionalism throughout my visit. Their attentiveness and helpfulness were truly appreciated and significantly enhanced my experience. However, I encountered several issues within the room that I believe warrant your attention. Primarily, the room key consistently failed to grant access, requiring me to return to the front desk for assistance each time I departed and returned to my room. This ongoing technical malfunction caused considerable inconvenience and disruption during my stay. Furthermore, I was disappointed to discover that the complimentary breakfast service, which was clearly advertised and was a factor in my decision to book, was unavailable. This absence of an expected amenity was quite surprising. Additionally, I noted that the hot water supply in the room took an unacceptably long time to reach a suitable temperature, impacting the overall comfort and functionality of the bathroom facilities. I am providing this detailed feedback with the aim of facilitating improvements for future guests. Despite these challenges with the room, the positive interactions with your team were a highlight of my stay.
• CR

  Clarence Ray

  Feb 16, 2026
  5.0
  Oakland at the front desk is the best. Thanks for everything. She made our visit the best. Will definitely return.
• SE

  Sonny Enriquez

  Feb 11, 2026
  1.0
  Worst hotel experience I have had in A while and it is saying much, customer service is alright but bar and restaurant are closed, wifi is horrible ,no doors open to the building even when you have the key so If parked around back one must walk all the way around to main entrance very inconvenient .
• EC

  Ellen Cowens

  Feb 7, 2026
  5.0
  The service at this hotel was outstanding. From the moment Oakland checked us in and the kindness of Abraham driving us on the shuttle, I could tell they really cared about the customer experience. Then when we left an item behind that was special to my special needs nephew, Dana went above and beyond to find it and ensure we got it back. The employees make or break an experience and the folks at the Crowne Plaza Nashville airport really made this experience exceptional - thank you!
• CR

  Cindy Rodriguez

  Jan 29, 2026
  5.0
  We stayed here for 3 days during the winter storm due to a power outage in our home I want to thank Oakland Josh and Abraham for working endlessly with us we saw them here on the property daily and I mean at every moment I needed something I am extremely thankful for the hospitality provided during a time in crisis for us as well as them being extremely helpful. We were provided with clean rooms and housekeeping was available as well for our overstays. Beds were comfortable clean and we were well taken care of from the bottom of my heart it is an experience I will never forget thank you everyone!

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