Conrad Nashville

Reviews

• AG

  Amanda Graham

  1 day ago
  1.0
  We went to the “Grinchmas Tea.” There was no Christmas and no Grinch. Then when we left, we were told we would get validated and the parking would be $10, it was 60.99?!?!? Over $50 more. We are local and will never go to this bar or restaurant again!
• CC

  Christina

  Nov 17, 2025
  5.0
  5/5 Stars! My son and I had an amazing 1-night stay at the Conrad Hotel - our second visit! I requested an upgrade with a bathtub, and the king deluxe room was a dream. The deep bathtub was a highlight for my little one (bring toys and bombs for extra fun!). The bed and pillows were super comfy, and the shampoo/body wash smelled great. Nice touches like makeup remover and Q-tips too! Minor issue with a $20 minibar charge error, but the hotel promptly fixed it. Pro tip: don't forget to use your $25 credit at Blue Aster if you have a status. Overall, wonderful stay and great service!
• AW

  Aaron Wine

  Nov 12, 2025
  2.0
  5 star hotel is beautiful with flaws in service. I have stayed in hotels of all levels thousands of nights and rarely leave reviews. And I don't recall ever having an issue every night of a stay - it is rare and unexpected when you splurge for a 5 star property. Our issues were housekeeping related. I let the hotel know a few times and nothing special to compensate was ever offered - even a drink at the bar would have gone a long way to making us feel like they cared. I was also told for you there is no late check-out, which I found rude. The hotel is newer. Our very expensive room had a view of a parking lot and loud noises from presumably the air duct rattling throughout the stay. Details were off in places but we opted not to complain about those minor things nor ask to move rooms. Location is ok. Hotel has a driver that is very nice and doormen were also very nice. Last time here and while it is beautiful it is not deserving to be a 5 star IMO.
• GJ

  Gray Johnston

  Nov 2, 2025
  4.0
  The rooms were very nice and super comfy. Its walking distance to Broadway if youre up to it. The city noise was a bit intrusive. The food was excellent however the service was slow. Id go back.
• JR

  Jeremy Raines

  Oct 19, 2025
  1.0
  As a Hilton Honors Diamond member who frequently stays at higher-end Hilton properties, I was extremely disappointed by our recent stay at Conrad Nashville. We arrived just after 1:00 p.m. — fully understanding that check-in begins at 3:00 p.m. — but were told the room would be “expedited with housekeeping” and shouldn’t be long, and would receive a call just as soon as it was ready. That kind of early access is typically accommodated with Diamond status, so this seemed standard. We waited in the lobby with no updates, even after I reminded the staff we had a 4:00 p.m. commitment and would need time to shower and get ready. I returned to the front desk at 3:00 p.m. to check in again, and was reassured the room was still being expedited and wouldn’t be much longer — this was now two hours after our arrival. I let them know we were still waiting in the lobby. By 4:00 p.m. — more than three hours after we arrived — the room was still not ready, and we were told we could change in the lobby restroom. With no better option, we changed in the restroom, retrieved our bags, and left late for our reservation. At no point were we proactively updated or offered any alternatives. To make matters worse, I received a generic “welcome” text at 4:45 p.m. from a Conrad associate asking how they could assist. I replied at 5:40 p.m., explaining we were still waiting for a call about our room. Only then was I told it had been ready and they “may have had the wrong number.” This was especially frustrating, as my number had been confirmed three separate times — at check-in and during two follow-ups — and is the same number they used to text me. After checkout, I discovered multiple billing issues: duplicate valet charges, minibar items charged under a different guest’s name, and a charge on my credit card that doesn’t match anything in the app. We never received an emailed folio either, making it difficult to reconcile. I reached out twice to the hotel’s General Manager, Eumi Koh, using the contact provided by the front desk, and received no response. I also copied Hilton Guest Assistance and the Diamond Desk — still nothing. With so many exceptional high-end hotels in Nashville, I wouldn’t recommend staying at the Conrad. The service fell far below expectations, and the complete lack of follow-up only made a bad experience worse.

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