Conrad Nashville

Reviews

• ER

  Emily R

  1 day ago
  5.0
  I cannot say enough wonderful things about my experience with Beth Girma at Conrad Nashville. She assisted me with a special amenity request during my boyfriend’s work conference at the hotel, and she made the entire process completely seamless from start to finish. Beth was incredibly professional, responsive, and genuinely kind throughout every interaction. She handled every detail with such care and warmth, which made what could have been a complicated request feel effortless. It truly meant so much to have someone so thoughtful ensuring everything was just right. Exceptional service like hers makes all the difference. Thank you, Beth, for going above and beyond — you are a true asset to Conrad Nashville!
• KW

  Kevin J. Wangler

  3 days ago
  2.0
  Let's start with the positives: The hotel itself is gorgeous, and the location is fantastic. With that out of the way, let's move to the negatives. The website showed (and still shows, at the time of writing this review) that the room we reserved comes with a "full refrigerator." It did not have any refrigerator aside from the mini-bar fridge, which was a) full of mini-bar stuff and thus unusable for our own drinks and restaurant leftovers, etc. and b) moderately cool at best. We called guest services and they said "sorry, there is no refrigerator." That was it. No resolution or explanation offered. So, if your room says it comes with a full refrigerator, be warned that it absolutely will not come with any fridge. Second, when our room was serviced the day after the first night of our stay, they did a good job of cleaning the room, except when they removed the dirty towels, they failed to replace them with fresh ones. So, we had no towels or wash clothes, etc. We had to call down and have those sent up, which took a while. Third, there are no ice machines anywhere. That is not completely atypical, but it's still disappointing especially when there is no refrigerator as promised. We were told we could call down to the front desk to get ice brought up to us. We did, and after 30-45 minutes, no ice came and we had to leave for an appointment. We did call back later that evening for ice, and it was eventually delivered. Fourth, it's disappointing that there is no place in the entire hotel to fill a water bottle. Their suggestion was to hold the bottle sideways underneath the one and only water fountain located near the lobby restrooms. So, you get a half-filled water bottle. Hooray. In the year 2026, who installs drinking fountains without the water bottle filling station option? Fifth, we had the do not disturb light on, yet houeskeeping rang the bell, knocked, rang the bell a second time, and knocked a second time. When I got dressed and opened the door, it was something about towels, which... we had not requested. (Or, rather, we had, but they'd been delivered many hours prior. Hence having the DND light on, because we didn't want to, you know, be distrubed). Sixth, the staff was helpful WHEN ASKED but never went out of their way to be friendly or accommodating. I expect more from a "five-star luxury hotel" (Google's words, not mine). Seventh, the elevators in the lobby had a flashing red "ELEVATOR COMMUNICATIONS FAILURE" light on them for our entire stay. I hope they are getting that addressed promptly. Lastly, and I don't think there's much Conrad/Hilton can do about this, but it's LOUD outside, even with the balcony door closed. Street noise continues well into the late hours of the night. It sounds like drag racing, but we didn't actually see any of that. Again, not something I really think Hilton can do much about, but if you're thinking of staying here, just know it's not going to be a quiet oasis of respite. We've stayed at many, many hotels, and there are a lot of one I'd recommend over this. We will not be returning.
• DB

  Dre B

  Feb 23, 2026
  4.0
  Enjoyed my stay, The parking is difficult to find for self parking and it cost 35$ a day and is not owned by the hotel. Don’t worry about paying for valet here your car is going to be parked in the same deck but on level 1. Valet is 25$ more for no added security the valets are not in the area after they park your vehicle. I also had a problem leaving the deck after paying for the parking on the website they send to you via text. I went to gate to exit and scanned the ticket and it asked me to pay again. I had to hit the help button and the lady was just a terrible listener I had to repeat myself a lot. After 10 mins, she opened the gate headache. The hotel doesn’t own the deck but there is no where else for your customers to park so you ask the other company to improve things. My room was clean but unlike other 5-star hotels I have visited on a birthday/anniversary no special gift my room even for a diamond member. Overall was a great stay.
• RR

  Ricardo Ramirez

  Feb 20, 2026
  3.0
  I had to whip out my computer for this We arrived at this hotel at around 1 PM on Valentines day The booking was made via FHR for a night, and then realizing we had Presidents day off, I booked a second night a few months later. I added my HH account number as I always have, as most bookings will honor the Diamond status I have. The day of arrival as it is standard with Hilton, if there is upgrade availability, then that’s when you're most often upgraded. Cool we got a dope 1 king suite upgrade. (Screenshots in pics as proof!) This is a US hotel, so that was 100% something not expected, as you have to keep your expectations low in this country. After the amazing front desk agent confirmed the upgrade, and my diamond status, she asked if the booking was just for the night. I said no, I booked a second night a few months later when I discovered president's day was a holiday we had off. After looking into the next day's booking, she advised a room like ours was not available. She had found something that would work, and we confirmed that while we preferred to stay in one room, that we would be happy taking the suite one day, and then moving to another room. She then said she thinks she found something for us to stay in the same room across both days, and we would be happy. When she was talking to (I would assume the manager) the discussion did not seem to be positive, and the words “Technically, it is still an upgrade” She came back and gave us a Deluxe king, over the king room we had booked. Cool we stay in the same room, maybe the hotel is fully booked, no worries. Checked the following morning, and lo and behold, plenty of 1 bedroom suites available. Way to treat the Diamonds, and FHR bookings this amazing. We had something like this happen abroad, and wouldn't you know it that they double upgraded us in the same situation, the marriott manager came out and was so happy that he could do that. I have lower equivalent status with Marriott, and I was treated soo much better, but keep in mind anything outside of the US is superior. The pool deck was closed, or my keycard just wouldn't allow us into that amenity as it did allow us into the gym. No Conrad bear available, not mention of “Hey we can mail out one to you” as I have received from other Conrads and Waldorfs. This hotel also charges the predatory “Destination Fee”, that is an automatic star lost as it is a way for individual hotels to charge more, but is in a different tax bracket for the property owners to keep more cash, and pay less taxable income on that “Revenue”. The food and beverage game is amazing, as well as all the restaurant staff. Thistle and Rye had fantastic bao, and KFC. Breakfast at Blue aster was delicious, as well as the dinner game. The hotel has it right with the food and beverage options, wish I could have seen more southern style options besides the 1 biscuit and jam option for breakfast. On our last day Monday, Blue Aster was being renovated so breakfast was in Thistle and Rye, which led to a very stressed staff. Because of Blue Aster being closed, sadly on Monday we went to Thistle and Rye for food, but were advised only a select Blue aster menu was available, so we left as our preferred dish we were told was not available. The water pressure was good, the A/C was a hit and miss. Bad the first day, good the second. The bed as usual is amazing for a hotel bed. The fridge unfortunately was stocked full of items, almost no options for storing your own items. Overall a nice stay away from the craziness that allows for great sleep (Minus the light that comes in from the closed blinds) with good food options, and a fantastic staff. If I ever came back to Nashville, this would be at the top of the list due to their comfy sleeping arrangements, but I would still look at the New Embassy suites, the Bankers Alley Tapestry, the JW as this is a direct competitor.
• DS

  Danny Sauvage

  Feb 13, 2026
  1.0
  This was one of the most frustrating hotel experiences I’ve ever had, primarily because of the billing practices and the way concerns were handled by the front desk team. The property itself is beautiful, and certain teams absolutely delivered excellent service. The bellhop staff, valet team, and restaurant staff were professional, welcoming, and attentive throughout our stay. They were the only bright spots in an otherwise disappointing experience. Unfortunately, the front desk experience was the complete opposite. Our trip was paid in full prior to arrival. Despite this, multiple additional charges appeared on our card after checkout. When we asked for clarification about what the charges were for, we were met with dismissiveness and, at times, outright rudeness. Amber Lynn, who identified herself as a manager, was particularly unprofessional and unhelpful when we tried to get clarity. Rather than providing a clear, itemized explanation, the response felt defensive and unwilling to provide transparency. Other front desk staff, whose names I unfortunately do not recall, were similarly rude and unwilling to clearly explain the charges. We were charged for services that were never utilized, and even more concerning, additional charges appeared several days later that had no clear explanation. At no point were these charges clearly itemized, proactively disclosed, or explained in a way that made sense. The lack of transparency and the attitude we encountered when simply asking for clarification turned what should have been an enjoyable, prepaid trip into a stressful situation. If you stay here, review your folio carefully and monitor your card after checkout. While the building and some staff are excellent, the billing and front desk experience overshadowed the entire stay.

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