Best Western Plus Nashville Airport Hotel

Reviews

• EM

  Eva McCrea

  6 days ago
  5.0
  I came to this hotel in a lot of distress while dealing with some personal issues. I did not have a reservation, but the receptionist Monika immediately took care of me and was very caring and empathetic of my situation. As I extended my stay each day for a couple days, every time she took great care of me and asked me how I was feeling. Every morning when I came down for breakfast, Adelita did a wonderful job, not only keeping the breakfast bar in top shape, but making sure I had everything I needed and always offered me a cheerful greeting and smile. I had an exceptional stay here, and by the time I left, my moods were lifted and my heart was healing.
• RH

  Rhonda Hatfield

  6 days ago
  4.0
  Great location. Shuttle is a 3rd party contract so scheduling and pick up seems to be a hassle working with the desk staff.
• AS

  Aby Seitz

  Jan 9, 2026
  1.0
  Terrible costumer service.
• JH

  Jack Howard

  Jan 1, 2026
  5.0
  Very clean and seems to be recently renovated. Room could have used a microwave , but everything else is in place.
• S

  音乐钢琴教室达拉斯seesaw跷跷板

  Dec 22, 2025
  1.0
  This was my third stay at your hotel, and unfortunately it became the worst night I have ever experienced at your property. On the morning of our stay, while my husband was sitting on the toilet in the bathroom, a metal ceiling exhaust fan panel suddenly detached and fell directly onto his head. This was not a minor issue — it was a serious safety accident involving falling hotel equipment. Shortly after, my husband experienced dizziness, which is extremely concerning following a head injury. Because English is not my first language, we immediately asked our son, who is fluent in English, to call the front desk and request urgent assistance. This was the first call. The front desk staff stated that the manager would not arrive until after 8:00 a.m. and that no one could come to the room. There was no apology, and no one came to Room 205. The second call was made by my husband himself, who was understandably upset. The response was exactly the same: no apology, no assistance, no visit to the room. For the third attempt, I went downstairs with my son to speak to the front desk staff in person. Once again, no apology was offered and no action was taken. Finally, when we were checking out and leaving the hotel, maintenance staff entered our room to repair the very exhaust fan panel that had fallen and injured my husband. At that moment, there was still no manager present, no concern shown for the injured guest, and no apology. My son asked why hotel equipment was being repaired while no one had addressed the injured guest or taken responsibility, and whether the hotel believed equipment was more important than guest safety. The front desk staff responded dismissively, stating that she could not help and that we could “complain if we wanted.” This entire experience demonstrates a serious failure in guest safety, emergency response, and staff training. Guests should not have to fear being injured by falling ceiling fixtures, nor should they be ignored after reporting a head injury caused by hotel property. I am sharing this experience because future guests deserve to know that staying at this hotel may involve real safety risks, and that when an injury occurs, no apology, no accountability, and no resolution may be provided. We expect a formal response, explanation, and appropriate compensation, as well as clarification of what corrective actions will be taken to prevent this from happening again.

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