Best Western Plus Music Row

Reviews

• LH

  Leah Holden

  3 days ago
  1.0
  Really unfortunate experience here at this hotel. $20 parking charge that we weren’t informed of, we were promised free drinks (which sounds like a bar), but the drinks offered were water or coke products? False advertising. We went to take a shower and the water was ICE cold, and it didn’t warm up. The pillows were incredibly uncomfortable, and the front desk staff was weirdly unhelpful when we checked in. All in all, not a good hotel and I’m wondering if they underwent management changes because the positive reviews don’t make any sense. After a long day of traveling all we really needed was a hot shower, a comfortable bed, and comfortable pillows. They are 0-3 on that, which is completely unacceptable for a hotel. We won’t be back, genuinely a waste of money.
• TW

  Tamara Wilson

  Nov 11, 2025
  1.0
  No running hot water in the room we were in, huge gap in the door you can see out in the hallway, dirty sheets, they only give you one wash cloth and 2 towels. Breakfast lady was incredibly rude. Being this close to a lot of historical attractions you would think it would all be up to par. Sadly it wasn’t. The breakfast was under cooked. Sheets were not changed had stains all over them. When I told the manager in charge and showed him The pictures he was just smiling for 165.00 a night all he told me was he could refund my parking. Yes they charge for parking your car on their parking lot 20.00. Save your money and look else where. Place is not worth your time, money. And your saintly.
• CA

  Christine Alice

  Nov 10, 2025
  5.0
  Clean, friendly, loved the massage chairs! Nice breakfast with a quality omelette. I’d stay again
• LJ

  Lilly Jay

  Oct 27, 2025
  2.0
  Person at front desk was rude when asked about not being notified of the hotel exit being blocked off prior to checking in. The area was not the best. You could whenever another room flushed the toilet. It was loud music being played at 3am. The water was lukewarm in the shower. Breakfast service didn’t start at 6:30am. Had no option but to take a Lyft to go to my event because I could not drive my car because the hotel exit was blocked.
• XX

  Xax

  Oct 23, 2025
  1.0
  The good - Great location, good parking, and the beds were comfortable. The bad - While the hotel was mostly clean in the main area, closer inspection outside the lobby looked dingy with many poorly executed improvised repairs throughout. The hot water was a problem. The sink would get scalding near instantly, but the shower took 20+ mins to get warm and would then alternate between warm and frigid cold about every 45 seconds. This rendered the shower practically unuseable. The maintenance crew did not seem surprised, but it's hard to know as it wasn't possible to explain the issue b/c he would interrupt every 5 seconds with "nonononono." This rudeness was common with other staff as well. No room change or any solution was offered. Breakfast was executed poorly compared to other BW properties. Worst the front desk staff lied about policy when checking out early. I was in the lobby with all bags 30 mins before check out time. Was told I would have to contact BW customer service for the proper refund of the unused night. By the time I was able to speak with a BW CSR it was after 11 am which caused additional complications and took more time. BW then told me that the cancelation and refund would have to be completed by the staff at the hotel. Thankfully BW costumer service was willing to facilitate the request. Horrible experience.

Frequently Asked Questions About Best Western Plus Music Row