Staybridge Suites Nashville SE - Murfreesboro by IHG

Reviews

• KK

  Kirsten

  Apr 5, 2026
  2.0
  The rooms were nice and very clean, which I appreciated. The AC unit didn’t work during my stay, but I didn’t report it at the time, so that part is on me. My main issue was with the pricing and unexpected fees. I initially booked two days through their website for $568, which seemed reasonable. When I added an extra day, I was charged $493. Then at checkout, they tried to charge me an additional $148, saying the original amount wasn’t correct. $1200 for three days seems excessive, and a huge red flag. I don’t understand how that’s my responsibility when I paid exactly what their website invoice showed. Being told after the fact that the pricing was wrong didn’t sit right with me. It should go by what the invoice says at the time of booking not what they decide you should be paying afterward. Unfortunately, because of this experience, I won’t be staying here again. Transparency with pricing is really important, and this situation felt very misleading.
• A

  許敦理

  Mar 25, 2026
  2.0
  房間這次一堆瓢蟲椿象，房卡一直消磁鎖卡（很扯大概七次了），網路一直斷，然後白金會員延後退房竟然只能延到中午十二點 英迪格、holidayin 都可以延到三點退房…最後最後 洗衣機壞掉還不修整棟用兩台….
• EI

  EternityofNight I

  Mar 14, 2026
  1.0
  The reason for the one star, is because the staff were so rude and so disrespectful that I have no other choice. To be clear, the location is fine, the rooms are not terrible, but the service was so bad that I'll never come here again. We drove all the way from Florida, and got our stuff to our room on the top floor. The first thing we noticed was a terrible smell of burning food, that seemed to be from the microwave. It was strong and all throughout the rooms. We decided to open the window and overlook it for then, but the next thing was that there was no hot water in the suite. So, we informed DJ the guy at reception, and he gave us another room on the same floor. The water was hot, but again there was a terrible smell also from the microwave in that suite. We left our things in the room to go ask DJ if we could switch rooms. He got angry with us and criticized us for leaving our things there in the room, which he found inconvenient. He glared at us from behind his counter because we had interrupted his cell phone call to ask for help. I told him that he had a nerve to blame us for the problem and he started to get quite nasty about it. We got another room and everything seemed to be okay. Then, the next day we got home and our keys to our room didn't work (because DJ didn't set them up correctly.) We went to get this sorted out, and DJ was busy with another customer who had been overcharged by hundreds of dollars. After waiting patiently for quite some time, I waited for a pause in the conversation and informed DJ that we were locked out of our room. He quickly started a verbal fight with us about this and stated that he would not talk to me for the rest of my stay. We got access to our room, and then the next day, the same thing happened again and we had to deal with another member of staff, but it wasn't DJ, it was someone who knows how to act like a human being. I emailed management and tried calling them but I got no response. We felt like hostages and that DJ was some kind of bully that we were cornered by. It is not just his fault, it is management's fault for placing this evil person behind a desk and for hiding when customer's have problems like this. I will never set foot in this "hotel" as long as I live.
• FL

  Fiona Li

  Mar 13, 2026
  1.0
  I am currently on a business stay for over three weeks at Staybridge Suites Murfreesboro, and I have encountered several serious management issues. First, my original room was infested with ladybugs, and I had to personally catch over 20 insects before a room change was finally arranged. More concerningly, while I was out for work on March 12, the hotel staff processed an unauthorized automatic checkout without any prior notice. Despite my active long-term booking, staff entered my private room in my absence, packed all my personal belongings, and removed them from the premises. During this process, all items in the refrigerator and freezer were removed and left out to spoil. When I returned from work, my key card still granted access to the room, but all my possessions were gone. The management admitted this was an operational error. However, the unauthorized handling of personal property and the resulting loss of food items are unacceptable for a professional lodging establishment. I am sharing this to alert other long-term business travelers. 3/23 My 3-week business stay at Staybridge Suites Murfreesboro turned into a nightmare. On March 12, while I was out for work, the hotel processed an unauthorized checkout and staff entered my room without consent. They packed all my belongings and moved them to a hallway. Not only did my food spoil, but as I am packing to depart, I discovered that a gift set of 3 bottles of liquor (a gift box…) is MISSING from my items…..
• KV

  Kathy Vogler

  Mar 2, 2026
  1.0
  We arrived at this hotel at 11:30 pm this past Thursday night and were told by the front desk person that they had no rooms available and that his boss told him not to book anymore rooms. The young man at the counter was dressed in jeans and a ball cap and when I asked if I asked if I could book a room through a third part he just shrugged his shoulders. He was not professional. Didn’t have any concern for me. No name tag. I went outside and got a room through Expedia and then came back in to let him know we had a room reserved, but we spent the next 1/2 hour waiting for him to confirm even though I had a receipt via email. He had to call his manager twice and then found out it was a mistake he made. No apologies. He was unfriendly and barely spoke to us. Breakfast was not great plus there was a hair in my scrambled eggs and they were cold. I would not recommend this hotel.

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