Holiday Inn Express & Suites Memphis Southwind by IHG

Reviews

• SJ

  Sara Johnson

  4 days ago
  5.0
  Love this hotel. The staff is so professional and helpful
• AA

  Aashaka Ankit

  Apr 25, 2026
  1.0
  One of the worst stays I have ever been too. Starting with the check in process, our room was on 3rd floor and their elevator was out of order. Upon asking the receptionist, she was not at all interested in helping and rather suggested its out problem. The night of the stay, there were other people on our floor watching tv in the middle of the night loud enough to keep us awake, this went on for both the nights we were at this hotel. We kept calling the front desk and no one answered.
• MM

  M M

  Apr 13, 2026
  1.0
  I paid for my room for multiple days in advance and was informed by the front desk employee that they were very busy and would have to prioritize providing service to new customers. I do not think that is an appropriate response to a customer after failing to live up to the basic standards of service. I will not be staying here again. As a new business representative in the area, I will also not utilize this hotel for future guests.
• PM

  Paco Marín

  Apr 12, 2026
  1.0
  The Worst Hotel Experience of My Life 'Holiday Inn Express Hotel & Suites Memphis Southwind by IHG': The Worst Hotel Experience of My Life -They give me a room with a lot of noise from a machine stuck to the window -As they are the last ones they tell me that I have to put up with them -As only 15 minutes have passed since checkin, I ask to cancel it and they tell me that it is not possible, that I have to stay in them or I lose the money -I ask to speak to the Manager, which is impossible -I leave the hotel and have to book a more expensive one -I was traveling with two small children and it was at night! -I never got to talk to the manager 'IHG Hotels & Resorts': Worst Customer Service -Very difficult to get to talk to them. -They tell me that they stick to the cancellation policy and that it doesn't matter if the room was inadequate Disappointed with Booking.com: -I reached out and the didn’t do nothing, absolutely nothing! -They charge for a management, but without responsibility All the answers, or lack of answers, I have documented and saved. I will continue to fight because this is not fair!
• VL

  Vu Pham (Leon)

  Mar 25, 2026
  1.0
  Very disappointing experience. I checked into Room 131 on March 24, 2026, and found the carpet soaking wet with a strong detergent smell throughout the room. I reported it to the front desk, but they said they didn’t know what to do. The hotel was fully booked, and no alternative room was offered. No one was sent to dry the carpet, and I had to request towels myself. It was very late, and leaving would have meant losing money. I was also traveling with young children, which made the wet carpet and chemical smell even more concerning. After Expedia contacted the hotel on my behalf, the hotel refused refund and refused any compensation, and reacted as if there was nothing wrong from their side. Very disappointed with the room condition and the lack of responsibility and customer care. This experience was far below expected hotel standards.

Frequently Asked Questions About Holiday Inn Express & Suites Memphis Southwind by IHG