Several customers reported problems with room cleanliness, including dirty bathrooms and poorly maintained facilities.
Service Quality
While some guests praised the staff for their friendliness and helpfulness, others experienced poor service, including rude interactions and slow response times.
Duck Experience
The famous Duck March was a highlight for many visitors, with positive remarks about the Duck Master and the overall charm of the event.
Room Size and Amenities
Guests noted that while the hotel is beautiful, the rooms, particularly bathrooms, were often smaller than expected and not well-equipped.
Value for Money
Many reviews mentioned that the hotel was overpriced, with hidden fees and disappointing amenities not matching the high price point.
TS
Tyrone Scott
1 day ago
5.0
The Peabody was an absolute pleasure for this business trip. This national landmark was a gorgeous hotel with so much history. Very well maintained with beautiful rooms. The hotel has a duck theme and has a historical "Duck Walk" where a Duck Master marches 5 ducks along a red carpet in the lobby to the grand fountain. They march them down from their bin on the roof in the elevator at 11 am and then march them back up at 5pm. The whole thing is a spectacle and the lobby is packed with guests.
JS
Jaymie Shook
1 day ago
4.0
The hotel is beautiful, from the lobby to the guest rooms to the meeting spaces. Staff of all very friendly and helpful. While gorgeous, the guest rooms have very small restrooms. The shower is very cramped, and there’s little to no counter space for toiletries. The walls between rooms must be very thin, as I could hear my neighbor’s snoring clearly, and the TV in the other neighboring room woke me in the morning.
NA
N. Anderson
Feb 21, 2026
5.0
I stayed at the Peabody for Valentine's Weekend and I had the best time ever. Kelsea checked me in and she greeted me with a big smile. She was super nice and fast. The room was nice and very clean, the lobby bar was lively and fun. But the Duck Master. He was amazing. So friendly, so attentive, and he was everywhere at all times lol. My time here was 10/10 and I can't wait to come back!
TC
Tobi M. Carcaño
Feb 17, 2026
5.0
Duck Master and duck walk were amazing! Drinks and food are off the charts expensive (and not warranted by the quality). Italian restaurant and the Corner Bar had horrible customer service (from the bartender having what appeared to be a bad day, right up until it was time for me to settle the check, then there was a slight smile, to the “waiter” in the “Italian Steakhouse” where service was very slow and he seemed to disappear a number of times for way too long (table next to us got up and left because they hadn’t been waited on for 20 minutes). Room service and reception staff were wonderful. Deluxe room was spacious, but the bathroom was crazy small, including the shorter than standard tub. Great location (walking distance to the famous Beale Street).
KK
KBircher
Feb 15, 2026
1.0
I’ll never choose this hotel for anything special. They gave our reserved table away at Cappricio Grill. Ordered room service they told me it would be 1 hour. Waited 2– still nothing. Asked them not to bring bc we didn’t want to wait any longer as it’s 1am, but this has been the absolute worst of valentines days. I spent SO much money trying to make this go right. Even booked reservations and room months ago to avoid hiccups like what we’ve encountered. Never again.
Update: food arrived! Crème brûlée was cold and burnt, didn’t bring entire order but was charged for it!
Frequently Asked Questions About The Peabody Memphis
What type of hotel is The Peabody Memphis?
The Peabody Memphis is a Forbes Four-Star, AAA Four-Diamond historic luxury hotel in Memphis.
How many rooms does The Peabody Memphis have?
The hotel has 464 rooms available for guests.
Does The Peabody Memphis offer room service?
Yes, room service is available at The Peabody Memphis.
Is Wi-Fi available at The Peabody Memphis?
Yes, complimentary Wi-Fi is available throughout the hotel.
What dining options are available at The Peabody Memphis?
The hotel features 6 restaurants including options such as Capriccio Grill (Italian and steakhouse) and Peabody Deli and Desserts.
What are the payment options accepted at The Peabody Memphis?
The hotel accepts American Express, Cash, Discover, MasterCard, and Visa.
What business and event services does The Peabody Memphis provide?
Services include award-winning catering, conference services, complete audiovisual services, and a business center.
What are the check-in hours or operation hours of The Peabody Memphis?
The Peabody Memphis operates 24 hours a day, 7 days a week.
Can guests enjoy spa treatments at The Peabody Memphis?
Yes, the hotel offers the Feathers Spa among its services for guests.
What notable attractions are near The Peabody Memphis?
Nearby attractions include the Peabody Duck Palace and Greenbelt Park, which guests may enjoy before or after their stay.
Are there any nearby places to eat or grab a drink around The Peabody Memphis?
Yes, guests can visit nearby spots such as the Peabody Lobby Bar and Peabody Corner Bar for cocktails and casual drinks.
What nearby services can assist with travel or shipping needs?
FedEx Office Print & Ship Center and RushMyPassport in FedEx Office offer printing, shipping, and passport services close to the hotel.
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