The Central Station Memphis, Curio Collection by Hilton

Reviews

• JJ

  Jessica Jones

  4 days ago
  5.0
  Hotel is REALLY cute! There was an issue with the cleaning service but once an employee found out, she went above & beyond to fix the issues. Huge shoutout to Davonda for her help and making sure everything was good. Will stay here again.
• AK

  Adam Kramer

  Nov 15, 2025
  4.0
  The best part of the hotel is its location and lobby bar area. It’s a pretty good hotel. Are you staying there for three nights? Max gets really small, and it’s hard to control the air conditioning. It’s very musical, with a bunch of musical elements, and it’s really nice. The pictures and artwork are unique and interesting.
• OT

  Octobertiger (lady tiger)

  Nov 4, 2025
  5.0
  If this review is helpful, please make sure you leave it a like 👍🏽👍🏽👍🏽. This was a cute little gem 💎 that I happened to stumble upon. I stayed at this hotel just for 1 night during a business trip. When I arrived at the hotel, they were having a very loud party in the lounge in the lobby.So this got me a little scared because I thought, oh no I can't hear all of this music while I'm trying to go to sleep. I was very surprised that when I got up to my floor that my room was on, I could not hear any noise.This was a pleasant surprise. However, the hotel is very dark and this does include the rooms. That is the one thing that I have to complain about this hotel. Other than that, the bed was wonderful and slept very nicely. Hot water pressure was tremendous. The look of the hotel is exciting and I just absolutely love that they have artwork of Isaac Hayes in the lobby. Hospitality was incredible.Such nice people.This is big to me, I would definitely stay here again.
• CS

  Clayton Sanderson

  Nov 3, 2025
  5.0
  My wife and I stayed in Memphis for a short vacation and Central Station was perfect. We opted the upsized King Room and it was perfect.
• BB

  Bk

  Oct 13, 2025
  1.0
  Subject - Profiling I am writing to express my profound disappointment and dissatisfaction with the treatment I received during my stay at your establishment on Saturday, October 11, 2025. The conduct of your staff, particularly in the hotel lobby/bar area, was not only unprofessional but also deeply disrespectful, and I am compelled to bring this matter to your attention. At approximately 10:30 PM, I visited the lobby bar to order food. I requested a menu and placed an order for a slider, BBQ wings, and French fries. The bar attendant informed me that the order would take 30 minutes, which I accepted. I then proceeded to order a strawberry margarita while seated at the bar. To my astonishment, the bar attendant refused to serve me, insisting that I drink water first and implying that I appeared intoxicated. This accusation was not only baseless but also highly offensive, as I was entirely sober. Despite my attempts to clarify and address the attendant’s inappropriate assumption, she persisted, leading to an unnecessary and uncomfortable exchange before she reluctantly prepared my drink. Approximately 25 minutes later, the same attendant approached me again, this time in an unnecessarily confrontational manner. She stated, in what I can only describe as a rude tone, that I needed to move from my seat because I was allegedly “blocking people from entering the bar.” This claim was absurd, as there was ample space on both sides of me, and I had not positioned the stool myself. The attendant then abruptly moved the stool and directed me to “stand in the corner,” an action that was both humiliating and unwarranted. This treatment made me feel undervalued and unwelcome as a paying guest at your establishment. I promptly reported this incident to the front desk manager on duty, expecting a professional response and resolution. Regrettably, I received no follow-up or acknowledgment from your team prior to my checkout, which only compounds my frustration and suggests a lack of concern for guest satisfaction. The behavior exhibited by your staff is unacceptable and falls far below the standards one would expect from a reputable hotel, particularly one associated with American Express’s Fine Hotels & Resorts program. It is disheartening to observe that your staff appeared more preoccupied with external patrons than with ensuring the comfort and respect of registered guests. This experience has left me with no confidence in recommending your establishment to others, and I strongly urge American Express to reconsider your property’s inclusion in their prestigious program. I expect a formal response addressing this matter and an explanation of the steps your hotel will take to ensure such incidents do not recur. I look forward to your prompt attention to this serious issue. Thanks Brent

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