WHAT WE OFFER:
• FREE Hotel/Motel/Campground/Attraction RESERVATIONS made on site
• FREE Tennessee Vacation Guide & Highway Map
• STATEWIDE Brochures & Coupons Available
• Welcome Center Assistants on Duty from 8 am until 6 pm daily for information and directions
• Central Time Zone
• Security Officer on site
• Real time traffic and weather monitor in the lobby
• Men's & Women's & Family Rest Rooms with ADA Accessible Stalls
• Baby Changing Tables and Adult Changing Tables
• Vending with Drink & Snack Machines
• Picnic Tables and Pet Walking Area
• Civil War Exhibit
• Car and Truck/Motorcoach/Bus/RV/Boat with ADA Accessible Spaces
PLEASE NOTE:
• Two Hour Parking Limit
• No overnight parking or camping is allowed
• No dump station
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.