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About
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Welcome to the Soul of Memphis.
Live like a local at Hotel Indigo Memphis Downtown, an urban home base surrounded by the pulsating beat of the blues. Once a cutting-edge hotel developed by Holiday Inn founder Kemmons Wilson in 1963, Hotel Indigo Memphis Downtown brings the city's heritage and history to light and life. The historic building at 22 North B.B. King Boulevard pops with color, local art and memorabilia from regional blues, rock and soul legends. Ideally located between the Renasant Convention Center and Beale Street Entertainment, the hotel offers a sterling guest experience, with 118 rooms featuring hardwood floors, spa-inspired showers, Aveda bath amenities and Frette linens. Relax by the unique, outdoor pool and soak in the soul of Memphis.
Location
Hotel Indigo Memphis Downtown by IHG
22 North B.B. King Boulevard, Memphis, TN
38103, United States
Hours
Reviews
4.0
1,103 reviews
5 stars
560
4 stars
240
3 stars
115
2 stars
70
1 star
118
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the friendly and helpful staff, particularly mentioning individuals like Zayla, Mariah, and Deadrick for their exceptional service.
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, stained towels, and unclean bathrooms, leading to a negative impression of the hotel's upkeep.
WiFi and Amenities
Guests expressed frustration over poor WiFi connectivity and the lack of basic amenities such as coffee and towels, which were often reported as unavailable.
Location Concerns
While the hotel is conveniently located near attractions, several reviews noted safety concerns regarding the surrounding area, making guests feel uncomfortable walking outside.
Management and Maintenance
Several customers reported issues with management responsiveness and maintenance problems, including broken fixtures and unresolved complaints, contributing to an overall dissatisfaction.
- MCMark CretonNov 13, 20252.0Terrible Experience – Last-Minute Cancellation and No Compensation I had an awful experience with this hotel. They canceled my reservation at the very last minute, just before my arrival, without offering any proper compensation. Instead, they suggested a cheap motel that costs barely half of what I originally paid, which is completely unacceptable. This kind of unprofessional and irresponsible behavior completely ruined my travel plans. I booked well in advance and trusted that the reservation was guaranteed, only to find out that the hotel didn’t honor it. There was no apology, no refund adjustment, and no customer care at all. If you’re considering staying here, think twice. This hotel clearly doesn’t respect its guests or commitments. Absolutely disappointing and not worth the risk.
- SCSusan CarterNov 12, 20252.0Very rundown area. Didn’t feel safe. No food but they give you a 15% voucher for the biscuit and jam cafe next door. The breakfast was not good and cost nearly 60 dollars.
- SNsamuel nashNov 11, 20255.0One of the best hotels in Memphis. Location is great everything is in walking distance. Front desk is Helpful with places to visit and eat.
- JRJessica RabbitNov 10, 20251.0This hotel is not up to part at all for the price. It needs serious update. We will not be back.
- NGNoah GourleyOct 20, 20255.0When I checked in the staff is amazing and very helpful and when I was leaving, I met this very amazing lady named Miss Eva. She has been cleaning all of the outside and she has an amazing job. She is an amazing worker and you guys are so lucky to have her.
Frequently Asked Questions About Hotel Indigo Memphis Downtown by IHG
Is Hotel Indigo Memphis Downtown by IHG suitable for business travelers?
Yes, Hotel Indigo Memphis Downtown by IHG is a great fit for both leisure and business travelers. The hotels offer well-equipped meeting spaces with high-speed internet, business services, and a creative environment for everything from team events to board meetings.
Does Hotel Indigo Memphis Downtown by IHG have a loyalty program?
Yes, Hotel Indigo Memphis Downtown by IHG is a part of the IHG® One Rewards loyalty program, which allows guests to earn points for stays at Hotel Indigo Memphis Downtown by IHG and other IHG hotels. These points can be redeemed for free nights, travel, merchandise, and more. Membership also grants access to exclusive benefits and promotions. Guests can join the loyalty program on the hotel's website.
How can I make a reservation at Hotel Indigo Memphis Downtown by IHG?
Reservations can be made directly through the IHG App, IHG website, or by contacting the hotel's reservation department. To get the best rates and promotions, it's recommended to book directly through the hotel's website or call their reservation line.
Can I cancel or modify my reservation at Hotel Indigo Memphis Downtown by IHG?
The cancellation and modification policies may vary depending on the specific reservation type and rate selected. It's advisable to review the hotel's cancellation policy before booking. Generally, flexible rates allow easier modifications and cancellations, while non-refundable rates may have stricter terms. For precise details, reach out to the hotel directly.
Are there any special packages or deals available?
Hotel Indigo Memphis Downtown by IHG often offers special packages and deals to celebrate various occasions, seasons, and holidays. These promotions can include discounted rates, complimentary amenities, and other added benefits. To see the latest offers, visit the hotel's official website or check out their social media channels.
What are the check-in and check-out times at Hotel Indigo Memphis Downtown by IHG?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does Hotel Indigo Memphis Downtown by IHG offer free Wi-Fi?
Yes, free Wi-Fi is available in public areas of the hotel.
Are pets allowed at Hotel Indigo Memphis Downtown by IHG?
Yes, pets are welcome at Hotel Indigo Memphis Downtown by IHG.
Is there parking available for guests at Hotel Indigo Memphis Downtown by IHG?
Yes, parking is available for guests at the hotel, and accessible parking is also provided.
What dining options are available at Hotel Indigo Memphis Downtown by IHG?
The hotel features 2 restaurants and a bar where guests can enjoy meals and drinks.
Are there fitness facilities at Hotel Indigo Memphis Downtown by IHG?
Yes, the hotel has a free fitness center with equipment such as elliptical machines, free weights, and treadmills.
Does Hotel Indigo Memphis Downtown by IHG offer daily housekeeping services?
Yes, housekeeping is available daily for guest rooms.
Is the hotel suitable for travelers with mobility needs?
Yes, the hotel is mobility accessible and offers accessible parking.
What restaurants or dining spots are near Hotel Indigo Memphis Downtown by IHG?
Nearby dining options include 3rd & Court Diner, a diner and breakfast restaurant, and Memphis Sounds Lounge, a karaoke and dance club with food and drinks.
What entertainment venues are near Hotel Indigo Memphis Downtown by IHG for guests to enjoy?
Guests can visit the Memphis Clover Club for jazz and blues music or the Atrium At 200 Madison, a concert venue nearby.
Are there convenient parking options near Hotel Indigo Memphis Downtown by IHG?
Yes, aside from the hotel's parking, SP+ Parking and Hotel Indigo parking lots are nearby and offer parking services.