Holiday Inn Memphis-Downtown (Beale St.) by IHG

Reviews

• SR

  Scott Robb

  2 days ago
  1.0
  Extremely disappointed. We checked in just shortly ago. Phone in room not working, left over drinks from prior guest, and leak in bathroom ceiling with a trash can filled with about 8in of water in it. View of city is actually a parking garage. Couldn’t call down to front desk as phone doesn’t work. Went down. Spoke with gentleman, let him know. Response was okay thanks for letting us know. Not “do you want to switch rooms, let me accommodate you from issues, or how can I assist.” Nothing. Called guest relations, their answer is to call front desk and have manager call once back. Will not be staying at hotel again.
• SG

  Scott Garrett

  Nov 16, 2025
  1.0
  Extremely nasty Warnning do not stay here breathing in mold every floor smells like mildew same for the rooms air-conditioning extremely loud dirt and air vents and a return filter, not changed caked with dirt ceiling and bathroom, collapsing, staining on ceiling in room from bathroom up above uncomfortable beds remotes are extremely sticky and disgusting. Elevators, stink, hallways, stink, rooms, stink of mold, and mildew Visited several other floors to see if smell was evidence in every hallway extremely hard to breathe elevators unsecure anyone can walk in off the street and enter any floor Without a room key. Clerk at front desk extremely rude from the very moment approaching same for valet hotel is not even on Beale Street and yet listed as Holiday Inn downtown Memphis Beale Street several blocks away from Beale Street hotel is located west of Peabody hotel right next-door to canopy hotel. Hotel should be condemned. Do not at all. Recommend anyone with breathing issues, asthma or medical conditions to stay at this hotel extremely bad for your health with the amount of mold and mildew throughout the entire hotel.
• CT

  Corey T

  Nov 16, 2025
  1.0
  Front desk Clerk, bad attitude from the very start same for valet staff . Every floor smells like mildew and dirty feet in the always in rooms you can see the bathroom from the room above your room leaking through the ceiling and down the wall even the elevators smell like mildew and dirty feet. Ac is very noisy and doesn’t work properly tv remote is nasty sticky and beds are extremely uncomfortable. Drop ceiling in the bathroom falling down. This place should be condemned. Do not absolutely do not stay at this hotel. Extremely nasty bad for your health with mold on every floor. Bathtubs were removed for a shower pan to be placed in however did not move up plumbing for faucet for shower below kneecaps Air hardly even blows out of air vent, but makes a loud clicking ticking sound Photos posted on Google are not even of this hotel especially exterior photos Hotel sits right beside canopy hotel not even on Beal street as they have the name listed as Holiday Inn Downtown Memphis Beal Street and yet several blocks away from Beal Street. If you value your health, avoid staying at this hotel unless you enjoy breathing in mold this hotel is infested if you stay here visit each every floor, they all smell like mildew, dirty feet. Absolutely disgusting on every single floor!!!!!!! They have a three star review for a reason and it needs to continue dropping this place does need to be condemned!!!!!!
• MJ

  Marcus Jordan

  Nov 15, 2025
  2.0
  Beware of this hotel! When I first pulled up I was approached by a rude lady in valet. He statement was, “valet is $30.00 per night. you can park here or somewhere else”! So we went to check in and the two gentleman were very pleasant and checked us in. I went to grab a luggage rack and the wheels were flat and the it was dysfunctional. So we finally make it to the 7th floor and what hit with a horrible smell! The entire hall smelled like mildew! We checked our room which seemed nice but the bath tub was the size for a child and it looked unclean. We wasted no time getting out of there! As we checked back out the two guys at the front desk stated that they just reopened due to a flood!
• CW

  Candi Windham

  Nov 14, 2025
  2.0
  Before I share the negativity of this place, I would like to say Joy, the front desk receptionist was amazing!!! Joy was patient with us and with the condition of the hotel. We went through 4 rooms and we finally found one with hot water. The 10th floor smells absolutely terrible. There has been several water leaks. The 8th floor smelled a little better. The 12 floor room had a major water leak under the sink. I videoed it to show Maintence. The last room which was on the 14th floor had hot water BUT it A/C squeaked all night but we were glad we had hot water. I DO NOT RECOMMEND STAYING HERE. But if you do Joy will take great care of you!

Frequently Asked Questions About Holiday Inn Memphis-Downtown (Beale St.) by IHG