Business Details
About
Hotel
The Hilton Memphis is located in the heart of the East Memphis business district and a short drive from Memphis’ most popular attractions. Discover Beale Street, considered one of America’s most famous musical streets. Experience Graceland, The Memphis Civil Rights Museum, and Memphis Zoo, all easily accessible from our Memphis, Tennessee hotel. Memphis International Airport is a convenient 15-minute drive from the property and can be reached via the hotel’s complimentary airport shuttle. This property also offers 30,000 sq.ft. of event space, perfect for weddings, social gathering, or conferences.
Location
Hours
Reviews
4.0
3,478 reviews
5 stars
1,736
4 stars
832
3 stars
369
2 stars
217
1 star
324
What are people saying?
AI-generated from recent customer reviews
Outdated Facilities
Many customers noted that the hotel feels outdated and in need of modern upgrades, particularly in bathrooms and elevators.
Customer Service
While some staff members received praise for their friendliness and helpfulness, there were numerous complaints about rude service and poor communication.
Cleanliness Issues
Several reviews mentioned cleanliness problems, including dirty rooms and public areas, as well as pest issues.
Room Comfort
Guests appreciated the spaciousness and comfort of the beds, but many reported issues with noise from traffic and thin walls.
Amenities Lacking
The hotel lacks key amenities such as free breakfast, a full-service restaurant, and reliable elevator service, which disappointed many guests.
- TFTim Fisher4 days ago1.0We used to be very happy with this hotel, and have stayed here many times in the past, but things have changed. They've gone politically extreme right-wing. They canceled our reservation and are now sponsoring the 5-month military occupation of Memphis. I will never stay here again. They have exited the hospitality business, and are no longer welcoming guests.
- RRRayyNov 16, 20255.0Loveeeee this hotel !! Special shout out to Bri at the front desk for the hospitality making us feel welcome. Also special shout out to Ms. Pat in the restaurant !! I’m telling you she kept the kids and us adults laughing and smiling! That woman needs a raise because she is unmatched. Thanks Hilton.
- WSWade SatterfieldNov 11, 20251.0Room was supposed to be ready at 4PM but wasn't ready until 6. No offers to find other rooms or find out how long the wait would be, not even an offer of a water bottle while we waited. We had just driven over 5 hours and ended up missing dinner with friends. Most of the USB ports in the room don't work. Finally found some hidden ones over by the TV that worked. The link to the room service menu just went to the main Hilton website. Tried calling room service to just ask for what was available but they wouldn't answer the phone. Had a headache from the stress and the gift shop had nothing available. Asked for a manager to call me, nothing. Tried chat inside the mobile app, no response. Got a text asking how my stay was, told them what was happening. They just ghosted me. Highly recommended to stay elsewhere. Terrible experience.
- CBConstance BaynhamNov 6, 20255.0I had never visited the hotel and had lots of specific questions and needs ! It was BRI that met me with a smile THROUGH the phone and gave me information and assurance that she was listening and working on my needs . When I came to the hotel I did not get to see BRI in person , but her TEAM had her back and i was extremely WELL accommodated !!! 5 stars
- CSChelsea SmithNov 3, 20255.0I thoroughly enjoyed my stay. I came with my church group this past weekend. Although there were some discrepancies about Early check in and late check out the entire staff was warm and friendly, very understanding and helpful. Jaszmine helped me Saturday morning and Sunday afternoon. She was kind, and helpful. Erin was also very helpful. I was glad to stay this time. Looking forward to comeback. The staff in the Provosions cafe was very kind also.
Frequently Asked Questions About Hilton Memphis
What are the check-in and check-out times at Hilton Memphis?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Does Hilton Memphis provide free parking for guests?
Yes, Hilton Memphis offers free self-parking for guests.
Are pets allowed at Hilton Memphis?
Yes, both cats and dogs are welcome at Hilton Memphis, and pets are allowed.
What amenities does Hilton Memphis offer for fitness and relaxation?
Hilton Memphis has a free fitness center, an outdoor pool, and a hot tub for guests to enjoy.
Is Hilton Memphis accessible for guests with mobility needs?
Yes, Hilton Memphis is mobility accessible, featuring accessible parking and elevators.
What dining options are available at Hilton Memphis?
Hilton Memphis has four restaurants, including options for vegetarian and vegan meals, and also features a bar called The Lobby Bar.
Does Hilton Memphis offer airport shuttle or transfer services?
Hilton Memphis provides a complimentary airport shuttle; however, it does not offer airport transfer services.
What are the nearby dining options near Hilton Memphis?
Nearby dining options include Rook's Corner, an American restaurant, and Benihana, a Japanese sushi restaurant.
Are there entertainment options near Hilton Memphis?
Yes, nearby entertainment includes Ridgeway 4 cinema, Malco Ridgeway Cinema Grill, and Malco Theatres for movies and dining.
How can guests rent a car near Hilton Memphis?
Avis Rent A Car and Avis Car Rental agencies are located nearby, offering convenient car rental services for guests.