Brand Certified
Hampton Inn & Suites Memphis East Germantown Area
4.0(811 reviews)
Certified by Hampton Inn & Suites Memphis East Germantown Area • Mar 01, 2026
Business Details
962 S. Shady Grove Road, Memphis, TN
38120, United States
Certified by Hampton Inn & Suites Memphis East Germantown Area • Mar 01, 2026
(901) 762-0056
Certified by Hampton Inn & Suites Memphis East Germantown Area • Mar 01, 2026
https://www.hilton.com/en/hotels/memsghx-hampton-suites-memphis-east-germantown-area/
Certified by Hampton Inn & Suites Memphis East Germantown Area • Mar 01, 2026
About
Certified by Hampton Inn & Suites Memphis East Germantown Area • Mar 01, 2026
HotelHampton Inn
Daily Mandatory Charge includes: Memphis Tourism Fee. The Hampton Inn and Suites by Hilton Memphis East hotel is a beautiful hotel located in Memphis, Tennessee, just mile east of Interstate 240 at Poplar Avenue and Shady Grove Road. This Memphis, Tennessee hotel is conveniently located in the East Memphis Business Corridor and only 12 miles from the Memphis International Airport. With numerous restaurants, shopping malls and theaters within minutes of us, the Hampton Inn & Suites Memphis hotel in Tennessee is the perfect location for you.
All guestrooms at this Tennessee Hampton Inn & Suites hotel offer a coffeemaker, complimentary high-speed wireless internet, iron with ironing board, telephone with voicemail, data ports, HBO and access to Lodgenet pay-per-view movies. Guests of the Hampton Inn & Suites hotel in Memphis, Tennessee can awaken to an array of satisfying choices by starting their day off right with our On the House breakfast. Unwind in the evening by enjoying Frank Grisanti's Italian Restaurant - a familiar name in Memphis for years. Frank Grisanti's delivers room service from 5pm to 10pm each evening. Additional amenities of the hotel include nearby restaurants and attractions, connecting rooms, cribs, an exercise gym, refrigerators and an outdoor pool. Laundry/valet services, guest Laundromat.
We love having you here at the Hampton Inn & Suites Memphis-Shady Grove hotel in Tennessee.
Location
Certified by Hampton Inn & Suites Memphis East Germantown Area • Mar 01, 2026
Hampton Inn & Suites Memphis East Germantown Area
962 S. Shady Grove Road, Memphis, TN
38120, United States
Hours
Certified by Hampton Inn & Suites Memphis East Germantown Area • Mar 01, 2026
Reviews
4.0
811 reviews
5 stars
406
4 stars
197
3 stars
81
2 stars
53
1 star
74
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted concerns about unclean rooms, including dirty bathrooms and leftover items from previous guests.
Staff Performance
Customer experiences varied widely, with some praising friendly staff while others reported unprofessional behavior and poor service.
Maintenance Problems
Guests reported various maintenance issues, including broken fixtures, malfunctioning TVs, and inadequate housekeeping.
Breakfast Quality
The breakfast received positive feedback for its variety and quality, although some guests noted inconsistencies.
Renovation Discontent
Many guests were unaware of ongoing renovations, leading to dissatisfaction with the state of the hotel and its amenities.
- 11123Feb 23, 20262.0Found a cockroach crawling on the wall. Yuk.
- SMShaun McCurdyFeb 13, 20265.0Very clean location with comfortable beds, lots of pillow options, and a full breakfast.
- MAMandy AllbrittonFeb 8, 20265.0Clean. Kind. The three staff. No place is without issues. I encountered a broken faucet when I checked in. Kind front desk Donald helped get me to another room quick. The breakfast staff etc. 5 stars
- JLJasmine LoveDec 30, 20251.0Very unprofessional, don't wanna clean up or do their jobs, dogs everywhere all in the hotel and breakfast area and they're not service dogs! Just stay anywhere else!!
- GFGloria FinchDec 30, 20251.0Me and my family stayed here over the Christmas holiday, the hotel is nice and it smells nice but a couple of days later things got unprofessional, we asked for towels, they acted as if it was a issue in spite of us turning in our dirty towels. We knew housekeeping would be out the next day due to Christmas but we asked them to clean our rooms the next day and they said they couldn't because we had to notify them within 24 hours for cleaning! How could we notify them when they were out the day before!? We also asked them for new linen because my linen was wet they didn't even bother changing the beds while we were out, the soiled and dirty linen was still on our floor in our room!! Trash wasn't taken out or anything. Went downstairs to get new linen, all they gave us was sheets and no pillowcases!! We had to change our own beds!! We also didn't receive any comforters for our beds!! The toilet stopped up and they didn't even come unplunge the guy at front desk told me I could come get the plunger he didn't have the decency to bring it too me! Dogs everywhere all downstairs in the breakfast area and they were not service dogs and me and my daughter have issues with our allergies and she has asthma. Trash all in the hallway, for the price and location of hotel, the service and upkeep should have been better!! Staff is very unfriendly!!
Frequently Asked Questions About Hampton Inn & Suites Memphis East Germantown Area
Does Hampton Inn & Suites Memphis East Germantown Area offer free breakfast?
Yes, the hotel offers a complimentary buffet breakfast for guests.
Is the hotel pet-friendly?
Yes, both cats and dogs are welcome at the hotel.
What are the check-in and check-out times at Hampton Inn & Suites Memphis East Germantown Area?
Check-in time is at 4:00 PM and check-out time is at 12:00 PM.
Does the hotel have facilities for guests with mobility impairments?
Yes, the hotel provides accessible parking and elevators, and is mobility accessible.
Are there fitness facilities available at the hotel?
Yes, there is a free fitness center equipped with elliptical machines, treadmills, free weights, and weight machines.
Can guests park their cars at the hotel?
Yes, self-parking is available for guests at the hotel.
Are there dining options available within the hotel?
The hotel does not have its own restaurant or bar, but Frank Grisanti's Italian Restaurant, located nearby, offers room service from 5 PM to 10 PM.
What nearby shopping centers can guests visit during their stay?
Guests can visit Regalia Shopping Center and Vineyard Vines, a clothing and department store, both located near the hotel.
Are there any nearby recreational facilities for outdoor activities?
Yes, Mike Rose Soccer Complex is nearby for guests interested in soccer and outdoor sports.
How can guests reach the hotel from Memphis International Airport?
The hotel is located about 12 miles from Memphis International Airport. Although there is no airport shuttle or transfer service, the hotel is easily accessible via Interstate 240 at Poplar Avenue and Shady Grove Road.
Brand Certified Facts from Hampton Inn & Suites Memphis East Germantown Area
This information is certified by Hampton Inn & Suites Memphis East Germantown Area and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: