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Hampton Inn Memphis-Walnut Grove/Baptist Hospital East

2.9
(1226 reviews)
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Business Details

33 Humphreys Center Dr., Memphis, TN
38120, United States
(901) 747-3700
https://www.hilton.com/en/hotels/memwghx-hampton-memphis-walnut-grove-baptist-hospital-east/

About

HotelHampton Inn
The Hampton Inn Memphis-Walnut Grove/Baptist Hospital East hotel is conveniently located in a beautiful part of East Memphis, Tennessee and less then a half-mile off Tennessee Interstate 240. Our hotel guests are only minutes from the Memphis Airport, Germantown, Collierville, Cordova and Bartlett, Tennessee, meeting the needs of both business and leisure travelers. Hampton Inn hotel guests will be conveniently located beside Baptist Memorial Hospital and adjacent to the Shelby Farms State Recreational Park in Memphis. Businesses within a mile radius include the Eagle Crest Office building, West Clinic, Semmes-Murphey Clinic and Wunderlich Securities Inc. to name a few.

Location

Hampton Inn Memphis-Walnut Grove/Baptist Hospital East
33 Humphreys Center Dr., Memphis, TN
38120, United States

Hours

Reviews

2.9
1,226 reviews
5 stars
318
4 stars
213
3 stars
165
2 stars
142
1 star
388

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unresponsive to guest needs.

Cleanliness Issues

Many guests reported unsanitary conditions, including dirty rooms, mold, and pest problems such as bed bugs and cockroaches.

Amenities Lacking

Guests frequently noted the absence of basic amenities like refrigerators, microwaves, and functioning TVs, which contributed to dissatisfaction.

Maintenance Problems

Multiple reviews mentioned maintenance issues, including broken fixtures, malfunctioning elevators, and inadequate hot water.

Overall Disappointment

Overall, guests expressed significant disappointment with their experiences, feeling that the hotel did not meet the expected standards for a Hampton Inn.
  • JM
    John McBride
    Dec 30, 2025
    5.0
    I made a reservation at this location 2 months in advance only to get a call from the hotel telling me they are cancelling my reservation due to a priority reservation. They said the hotel was booked. I am a diamond member and have been for years! The person that called me did not offer any assistance in finding an alternative location only stated he is canceling the reservation and rudely told me he was hanging up! Customer service was no better. It’s time for me to move to another hotel chain. I would not recommend this particular location due to their poor hiring and incompetent staff!
  • NK
    Nilofer Khan
    Dec 26, 2025
    1.0
    Wanted to give 0 star,but unfortunately there is no option for that. I am traveling all the way from another state along with my family adults and kids which took 7 hours drive, and we did our responsibility to book the room prior the time with advance payment. And when we reached, the lady over the counter named Ashley is simply saying we don’t have any room available, saying this with no responsibility,,really ?No email for cancellation, we asked the manager to talk she said I am the manager right now. She also advised us to go to the other locations which she can give the address!and find the room hotel to hotel, we are frustrated and she was laughing! Such an irresponsible behavior.
  • BS
    Bradley Schion
    Nov 6, 2025
    3.0
    Rooms are way to small to put double beds in them.
  • MG
    Matt Goodwin
    Nov 4, 2025
    1.0
    BED BUGS! BED BUGS!! I PROMISE…do not stay here I got woken up to multiple bed bug bites and the hotel did nothing. No compensation, no “sorry”, NOTHING! STAY ANY WHERE ELSE BUT HERE.
  • JA
    Jeff Adams
    Nov 4, 2025
    2.0
    Not used to hotels with no refrigerator or microwave in room. However, there was a microwave in the lobby. Killed 4 small spiders in my room, probably from construction being done,on floor 2, stirring them up. Called down to front desk 4 times, no answer. Had to walk down to ask my question. Bed was comfortable. Shower leaked all over floor, even with doors completely shut. The room next door,had a toilet plunger sitting in front of door, open to the carpet. No trashcan in room, I feel sorry for housekeeping. This is a $50-60 a night hotel, not a $130.00 a night hotel. I can't believe Hilton actually owns this hotel.
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Frequently Asked Questions About Hampton Inn Memphis-Walnut Grove/Baptist Hospital East

What are the check-in and check-out times at Hampton Inn Memphis-Walnut Grove/Baptist Hospital East?

Check-in is at 3:00 PM and check-out is at 12:00 PM.

Is free parking available at the hotel?

Yes, free self-parking is available for guests.

Brand Certified Facts from Hampton Inn Memphis-Walnut Grove/Baptist Hospital East

This information is certified by Hampton Inn Memphis-Walnut Grove/Baptist Hospital East and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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